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828mk3 main outs missing from default device properties

Posted: Tue Jul 29, 2008 11:26 pm
by ric7729
I had finally gotten the 828 to work properly and was using it with no problems but now i dont have the main outs from the control panel > sounds and audio devices > sound playback - default device menu. I use to have the main outs in the drop down list but now they are missing and only the MOTU analog option is available. (before there were 3 or 4 different MOTU selections to choose from. I have tried reinstalling the drivers and software to no avail and also resetting the default settings on the 828. I can only think some software isntall caused the problem or the changing of some setting but im sure what. Any help appreciated

Posted: Wed Jul 30, 2008 1:49 pm
by CSprague
Is there an option to show disabled devices?

Posted: Wed Jul 30, 2008 5:28 pm
by ric7729
Not in that menu section. Furthermore within cuemix the main outs are shaded out in the drop down list under the monitor level button. Any idea what would cause that?

Posted: Wed Jul 30, 2008 6:23 pm
by CSprague
Sorry can't recreate your problem on my system, I'm using Vista 64. Have you tried doing a factory reset of the 838m3 an restarting everything?

Posted: Wed Jul 30, 2008 7:52 pm
by ric7729
yeah i have. In cuemix only the analog channels are available for output and in the MOTU audio console under the 828mk3 tab there are only 4 drop down menues available and they only let me choose analog aswell.

Posted: Thu Jul 31, 2008 2:00 pm
by CSprague
There is another little program that is loaded with Cuemix FX. I think it is Audio Console. You run this with cuemix inactive and it lets you configure, activate and deactivate ports, mainly the digital, but it might have some direction to look at.

Posted: Thu Jul 31, 2008 3:36 pm
by ric7729
if you read my last post thats what i tried doing. Is there a way to post screenshots or attachments on this site?

Posted: Sat Aug 02, 2008 7:47 pm
by ric7729
I ended up reinstalling windows which fixed the problem.