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Another damn keycode problem!

Posted: Sat May 17, 2008 8:20 pm
by CombatWombat
Hello all. I write to you in utter hair-pulling frustration and desparation.


When I originally installed DP5.0, the software would not accept my keycode. I eventually fixed this by installing the program from different admin account on the machine.

Well, I was running into some weird CPU performance issues, so I decided to download the 5.12 and 5.13 updates. Well, they installed fine, but now they are prompting me for the keycode again, and I am having the same problem with it not being accepted. I have tried repairing permissions and I attempted to trash DP's auth. file but it would not allow me to (it made the system noise when I dragged it to the trash as if it had worked, but the file did not disappear from the folder :?) Now, I'm not a very smart fellow, and it was 95 degrees here today which boiled this pasty whit kid's brain cells, so I can't think of anything else to try in order to get this to work again.

I am currently locked out of ALL versions of DP, which is absolutely killing my productivity.

Can anyone offer some help or a kind word? I get so cranky when it's hot out! :lol:

Posted: Sat May 17, 2008 8:35 pm
by David Polich
It always sucks when these things happen on a weekend, doesn't it?

I suggest you try calling MOTU tech support first thing Monday morning...

Posted: Sat May 17, 2008 8:42 pm
by kassonica
What version of OS are you using?

If you give us plenty of info here when you post we can help you quicker :D

Posted: Sat May 17, 2008 9:09 pm
by CombatWombat
David, it sure does!

kassonica, I am on 10.4.11. Sorry I didn't include that in the original post.

Posted: Sat May 17, 2008 9:12 pm
by kassonica
Maybe a reinstall of DP may be in order.

Strange though

Posted: Sun May 18, 2008 12:42 pm
by CombatWombat
Reinstall did the trick. Thanks for the help!

Posted: Sun May 18, 2008 6:24 pm
by kassonica
You are most welcome :D