MOTUnation.com

Hi there,

Just bought a new PC. It's an intel duo core 2.66 on an intel motherboard with 3 gig of kingston ram, and a geoforce graphics card. I have tried installing my existing 2408 MKIII pci-424 which works perfectly fine on my old computer. Everytime the driver is detected, the monitor momentarily flicks to an error message containing a blue background with white text. This flashes too fast to be read and then my computer crashes and resets. I have tried multiple PCI ports and all the available drivers including older drivers from the installation CD when I originally purchased the interface. I have also tried disengaging the internal soundcard, removing and uninstalling the graphics card and deactivating audio in the bios. None of these measures have rectified the problem and Motu techsupport has been of little help in the matter. I'm running XP-home edition, same as the older computer. The card isn't physically damaged either, as it works perfectly when I reinstall it on my older computer. This is starting to drive me insane, as my new computer was going to be an audio workstation only. If anyone can help I would be eternally grateful. Thanks for reading this.

If you have the original PCI-424 card (Not the PCI-X version), it will not be compatible with dual-core CPUs, such as the Core2 Duo.

Quoting from Motu's support page:

The original PCI-424 was replaced by the PCIX-424 card late in 2003. PCI slots with a 3.3 volt power specification cannot support 5 volt PCI cards such as the original PCI-424.

PC motherboards that utilize dual-processors, hyperthreading, or 64-bit processing will also not likely work with the original 424 card.

If you have an older first generation PCI-424 card, identifiable by the single notch forming two groups of pins (see picture), please contact for trade-in options for our PCIX-424 card.

The original PCI card looks like this:


The new one which will work with dual core CPUs looks like this:


Which version of the card do you have? If you've go the older PCI-424, you may need to talk to Motu about upgrading it.

Thank you very much. This explains my problem. One thing, though, the pci ports on my new motherboard have the same pin slots as the original pci card, ie one long row of pins with a single gap dividing a smaller row. Will the PCI-X card, with its three rows of pins still fit into these slots?

SO thats what it is,i nearly killed my new dell vostro 200 Dual Pentium duo coz of it.Motu are not very good with customer service, thats if they get back to you at all.So where do we get the right card in the uk mate?

a pci-x card with 3 rows of pins will fit in a pci-slot. I replaced my pci with a pci-x card and everything works fine.

pointblank wrote:Thank you very much. This explains my problem. One thing, though, the pci ports on my new motherboard have the same pin slots as the original pci card, ie one long row of pins with a single gap dividing a smaller row. Will the PCI-X card, with its three rows of pins still fit into these slots?

A PCI card with a slot at the front and back (making 3 rows of pins), is called universal PCI. That means it will work in PCI or PCI-X slots. So, yes, the new card will work fine in your new PC.

spiritualmotu wrote:So where do we get the right card in the uk mate?

Did you register your card on the motu web site? If you did, you can log in to the online shop and choose to upgrade the PCI card. I think this is the only way to be eligible for an upgrade.