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828 mkII Backlit Display (light) not working
Posted: Sat Oct 21, 2006 2:43 pm
by macguitarman
828 mkII Backlit Display (light) not working
Anybody see this, is there some known issue,
I have had it since the 828 mkII came out no, issues at all, sounds / records great.
Now there is no "blue" backlit light, you can faintly see the LCD text.
What's up wit this?
thanks
Posted: Sat Oct 21, 2006 6:33 pm
by Tripi
Join the club. MOTU told me they would be happy to give me an RMA so that I can send mine to them to get it replaced. He promised it would be back in about 8 weeks (!!!!!!!). After I stopped laughing I asked if I could give them a credit card, and a get my replacement shipped to me before I send my current one back. No such luck.
I never really look at the display, but would be nice if it was on. Anyways - motu knows these displays suck and will replace.
- Tripi
Posted: Sat Oct 21, 2006 6:38 pm
by Resonant Alien
I had this problem. Called and got the RMA #, sent it in and had a new unit within one week. No problem. I have since sold it for an RME Fireface 800 for totally unrelated reasons. Point is, I had absolutely no issue getting a new unit in a really quick turnaround.
Posted: Sun Oct 22, 2006 7:15 pm
by gearboy
Motu just replaced my original 828mkii (I own two) because of a dead screen. Total turn-around time was one week. They even gave me a 90-day warranty for free (standard) and my 828 was three years old!!!
Jeff
Posted: Thu Oct 26, 2006 6:24 pm
by Atardecer
A common problem this one. MOTU admitted that an earlier batch of MKIIs had faulty LCDs. Mine burn out within 2 months. What hardware version do you have? Is it 1.0, as this seems to occur with these earlier versions and not 1.1. Pain in the ass.
Regards