Motu 828 mkII Freezes after using it for 30 minutes to 1hr

Frank Q · Post by **Frank Q** » Sun Sep 17, 2006 6:24 pm

I just started having this issue with my Motu 828mkII. I'm not sure the technical term for it but it Freezes/stops working after using for 30 minutes to 1hour. To get it going again I have to shut it off and turn it on again. I downloaded the Motu Universal Audio Install-OSX driver 1.4.1 and the problem seems to persist. I'm not sure what to do, or what's causing it to stop working/freeze up? Any help would be greatly appreciated. Please give me as many suggestions to try and fix this issue.
Thank you in advance,

Frank

P.s If this helps, I'm using a mac G5, Logic Pro 7, Live, and Reason.

Pappy725 · Post by **Pappy725** » Mon Sep 18, 2006 2:36 pm

So.... your software still responds, but there is no output of audio? Is this what you mean by freezing? Have you done the factory default reset? (As described in the manual? Page 56 in mine.) I hope some of this helps.
Stephen

Frank Q · Post by **Frank Q** » Mon Sep 18, 2006 4:09 pm

Hi Stephen, Thank you so much for your responce. I'll try it out and let you know if it works. Wish me luck.

-Frank

Frank Q · Post by **Frank Q** » Mon Sep 18, 2006 10:34 pm

No luck,

now it just works for a few minutes then the Motu 828 mkII just freeze again (On the MOTU's LCD screen there is little bar that looks like a fader that normally blinks when it's working.) I have to turn the MOTU OFF and turn it ON to get it to work. It also stops working/Freezes when I playing something in iTunes for a while. At this point I'm not sure what is causing it to freeze up or stop working. I'm not sure if it's a Hardware or software problem. Any suggestions to fix this inconvenience would really be helpful. If you need any other info that might help you to diagnose the problem let me know.

-Frank

P.S
I tried emailing MOTU tech support a few times and have not received any response in Days , so that suggestion is out of the question.

Smokehouse · Post by **Smokehouse** » Wed Sep 20, 2006 8:26 am

I don't have a specific suggestion, but generally you should try to "divide and conquer" a problem like this. For example, if you just turn the unit on but don't play any audio through it does it "freeze" anyway? How about if it's just being used as a mixer (run an external analog source through it and out to the monitors, but don't use the FireWire). How about sending/capturing audio at different sample rates -- does that make the problem happen more quickly/frequently or not? These are the kinds of things that I would do to get some insight as to where the problem lies.

Frank Q · Post by **Frank Q** » Thu Sep 21, 2006 4:05 pm

Thank you for the response, I really appreciate it

I finally got a response from Motu tech-support and I have to send it in for evaluation

Hopefully when I get it back my Motu will be as new as the day I got it

Anyhow, Thank you guys again for your helpful suggestions.

Frank

matcaster · Post by **matcaster** » Thu Sep 21, 2006 11:52 pm

I had the same problem with mine everything was freezing, i live in france so the store sent it back to MOTU US, it came back 2 months later and it was still the same.....they finally gave me a new one !

British33 · Post by **British33** » Tue Sep 26, 2006 5:43 pm

I get the same thing, fcp refuses to output audio after a few mins, the 828 still works cuz I have a DAT running thru the SPDIF port of the 828 and it syncs well with my Tascam 302. I think the soft is buggy OR one has to aquire a pci-express firewire card so that it has its own port. Most Mac towers share ports with all their firewire sockets, which is why you cannot had an HD running the same time you are trying to ingest footage. Calling Motu tomorrow about this.

Alex

MOTUnation.com

Motu 828 mkII Freezes after using it for 30 minutes to 1hr

Motu 828 mkII Freezes after using it for 30 minutes to 1hr

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