MOTUnation.com

I don't think it does include Sindo 5, but honestly... I think Sindo is probably their most useful plug in, so I wouldn't be that upset. I'm in the midst of reinstalling apps and plugs on my boot drive after some serious problems and it's giving me the opportunity to stay to myself "Do I really USE that plug in? Do I even WANT to install it?" If I answered that honestly, hate to say it, but a lot of the Crysonic stuff wouldn't pass that test... but Sindo is one exception.

James Steele wrote:Back on the original topic... (I must chastise myself!)... I have not yet received any info from Crysonic about a download of Sindo 5 that I paid for on 1/3/14. So that's about a week now. A bit longer than the 24-48 hours advertised. However, Crysonic DID send me an email about the special EVERYTHING BUNDLE to existing users which is now down to $18. Really? $18? Honestly, I wonder what the fire sale is about and it makes me even more concerned. At some point, if this drags out long enough, I will have to open a dispute in the PayPal Resolution Center I suppose. I just hope the developer is overwhelmed with orders and processing them manually which I suspect. Still... this is pretty bogus.

It's also par for the course with them.
If you casually ask about Cryonic on KVR you get dozens of people telling you what a horrible company they are for their constant blowout sales and lack of response to authorizations and purchases, let alone sending a support email. I've sent in at least 10, and had one reply. I have a bundle from a few years ago, and honestly I just can't be bothered to go through all the annoyance of sending in dozens of emails to get them to finally send back authorization codes. I've definitely decided that developers that have bad support systems are not worth supporting with my $$, even if it's only $18.

I think he's generating watermarked copies of each plugin for each user. That's time consuming if he doesn't have it automated. And it's midsummer down under. He's probably at Manly Beach.

Yes, Sindo is the thing worth having, and it's cheaper in the bundle than it is individually, so the thing to do is buy the bundle but only ask for the Sindo authorization.

bayswater wrote:...And it's midsummer down under. He's probably at Manly Beach...

The last time I looked it up, he was in Adelaide (couple thousand miles away from Manly). Adelaide has had a terrible start to the summer - some of the worst bushfires in history already, and we haven't hit the peak of the hot season yet.

Just received this in my email. I guess it's going to be free now, so that's kind of makes up for the wait.

Due to a significant issue which we have very recently discovered with some hosts in relation to the new 3D FFT display (cache buffer with OpenGL on OSX and some Windows 8.1 hosts with OpenGL 3.0) we will be refunding all purchases for whom they have not yet recieved the download information and provide a free download when fixed. Please allow up to 3-7 business days for the full refund to hit your account and you will receive the download link to the full version for SINDO V5 when we sort out the issue mentioned in the next week or so, thanks again for your purchase & patience!

With kind regards,
Crysonic
Australia

Thanks, James. Just got that too, came here to post about it and see you already have.

Let's see. I'm not holding my breath.

dbender wrote:Thanks, James. Just got that too, came here to post about it and see you already have.

Let's see. I'm not holding my breath.

No PayPal credit has shown up, but it may take some time. I doubt we'd get stiffed. That's a PR problem I doubt they'd recover from.

Okay... STILL no refund of my $23 at PayPal. I don't want to be a jerk, but I'm going to have to write to Crysonic and demand they either deliver the plug-in they sold me or return my money very soon or I'll have to file a report with PayPal.

Same here, borther........ Oh, I did get some email from Crysonic........ again advertising the bundle sale !@#@!

dbender wrote:Same here, borther........ Oh, I did get some email from Crysonic........ again advertising the bundle sale !@#@!

Yeah... I got that one too. Just no new version of Sindo and "Tayfun Topcu" has had my $23 since January 3 and has still not issued the promised refund via PayPal. That's over three weeks going on a month. I don't like to give people a hard time and I'm patient, but this really IS getting stupid.

Same here and apologies for drawing attention to the developer in the first place.
I think I will put this into dispute with PayPal also.
Bolla.

... and some folks still wonder why I hunger for MOTU to include every bloody pro-plug equivalent it can in DP.

Still holding out on that first 3rd-party purchase, hoping that the Gods of MOTU will add a shedload of newbies to DP9. MOTU's "serious" plugs seem to compete very well with the "paid" options out there, from what I can tell.

Don't feel bad Adenoids, it was obvious you meant well by givin' everyone a heads-up.

bolla wrote:Same here and apologies for drawing attention to the developer in the first place.
I think I will put this into dispute with PayPal also.
Bolla.

I just contacted Crysonic through their support email address and told them that I paid them $23 on January 3 via PayPal, and I'd like to receive either the new version of Sindo they were selling or a refund SOON or I'd file a dispute with PayPal. I really don't want to cause this developer grief, and $23 is not a lot of money, but it's starting to boil down to the principle of the matter now.

Searches about Crysonic say pretty much the same thing: completely useless at best, and perhaps a scam. Your experience seems to be a common one. There was some speculation that because there are so many complaints, Crysonic communications might be getting blocked by some carriers and service providers.

Crysonic is pretty good at maintaining anonymity on the internet. While everyone says the company is in Adelaide (and the site says South Australia), a search shows the server in Burlington Mass, and the admin and tech contacts in Toronto. No one seems to know who it is, other than the assumption it's a he, he's in Adelaide, and he has a girlfriend !

I can't complain myself. I've bought the no brainer bundle twice. Both times I got the serial numbers within 48 hours as advertised. But then, occasional delivery as promised would be part of a well executed scam.

It's too bad. I have never had a big problem with Crysonic in the past. I suspect it's a one-man operation and he over-promised and has now perhaps damaged his company's reputation beyond repair. I have been suspicious that there might be cash flow problems there given the ridiculous fire sale pricing lately. Who can stay in business selling bundles of plugs for $18?