Many of us have complained about MOTU's secrecy, delays in upgrades, failures to let us know what's been fixed and what's wrong in various versions, failure to provide a bug fix history. I think MOTU wants the world to think it's products have never had a single bug. The truth is, MOTU's policy if EFFIN MYSTERY for us all. I love many things about DP and MOTU, this insane policy of secrecy on the part of MOTU irks me to no end!
Recently, many of us took advantage of the Nomad Factory Blue Tubes group buy. Well, already, (in 4 days), this great comapny has found a bug and provided a patch. There is no mystery, no time lag, no secrecy, no begging by users for a fix. You can tell this company cares, they actually publicly apologize! I think MOTU cares too, but their secrecy sucks. I recall one patch provided yrs ago, which was great. But I had to call tech support and have it e mailed to me. It was never anounced and nevver available on MOTU's website..again, secrecy. Maybe the owner is a paranoid type, fearing company collapse should any flaw EVER be admitted.
Below you will find an excellent example of how a compnay SHOULD be about it's software, it's bugs and it's updates. I doubt this compnay will collapse after admitting it;s bug.
I hope MOTU is watching, I want this from MOTU..I want this type of service big time...
Be open..be honest, be forthright...keep us in the loop!
*******************************************
Dear Nomad Factory Customer,
A compatibility problem has been found in the following products:
1) Blue Tubes Bundle v2.5 AU version
2) BlueVerb DRV-2080 AU version
3) Analog Signature Pack AU version
4) Essential Studio Suite AU version
5) Liquid Bundle II AU version
ISSUE: The plug-in setting saved into a session was not cross platform
compatible (PPC Intel Macs), causing the saved setting to not be
recalled
correctly.
This issue has been corrected, with the new available 'Hot fix'
upgrade.
NOTE: Intel Macs users might encounter some problems to recall the
saved
setting with prior versions, before replacing your actual plug-ins
versions,
we recommend to save individually the presets used into your sessions,
so
you can re-load the setting if needed.
Please download and re-install the latest version from our download
page.
http://nomadfactory.com/downloads/index.html
Sorry for the inconveniences.
--
Best Regards,
The Nomad Factory Support Team.
==============================
PS...
James, you can move this to rants and raves if you like, but I think it is important enough to show in the main page, plus, it's technical as it let;s Blue tubes buyers know there;s a patch...but move it if you must...But this is a long term grip many of us have had at the nation...it does not mean we don;t love our software, but I doubt anyonne love the secrecy