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Re: Problems with Zzounds.com return policy...
Posted: Wed Feb 04, 2009 2:31 pm
by James Steele
Kubi wrote:02R96 or James - may I suggest changing the title of this thread to "Problem with zZounds" or similar? While MOTU is indeed often hard to get a hold of, this one's not on them...
Done... for all the subsequent messages as well. This was clearly in the lap of Zzounds.com... not MOTU. As Brad likes to point out, sometimes it can be worth it to pay that extra $10 for something.
Me on the other hand, I'm too cheap... so the flip side is I
research the heck out something before I order assuming I'm going to get crappy service from the "low bidder."
Re: Problems with Zzounds.com return policy...
Posted: Wed Feb 04, 2009 2:33 pm
by James Steele
666 wrote:trunorthmusic wrote:Hi, I really need some help.
We have a new computer, Intel Quad Core Q9400 Texas Instruments Firewire as I understand it and we purchased this computer from Dell to work with the MOTU having called intel before purchasing.
Our MOTU was working fine Ultralight MK3. Then one day we moved our computer station, properly unplugging things etc., upon putting everything back together, the MOTU is not working, and as I understand it, the MOTU no longer appears in the device manager. Since then, I've been trying to work with MOTU tech support since last week, trying to get this thing to work. I've read online. Carefully uninstalling, reinstalling, etc., and still, our nearly brand new MOTU does not work with our Brand new computer. This is ridiculous. I simply need for the driver installation and whole installation to properly install/load on this computer.
Isn't that a Windows machine? If so, you should post in the
MOTU Hardware & Windows forum.
Not if you figured out that this was the thread someone from MOTU was watching and one person already got satisfaction from posting here. It's sort of like beating traffic by tailgating an ambulance.
Re: Problems with Zzounds.com return policy...
Posted: Wed Feb 04, 2009 2:42 pm
by MIDI Life Crisis
James Steele wrote:...I research the heck out something before I order assuming I'm going to get crappy service from the "low bidder."
Ain't THAT the truth! I always read the customer reviews and if there are just one too many negatives, I don't buy from that vendor. And of course, once a vendor screws you just NEVER go back.
Re: Problems with Zzounds.com return policy...
Posted: Wed Feb 04, 2009 5:07 pm
by SixStringGeek
FWIW, I ordered an M-Audio BlackBox from zzounds some time ago and decided it sounded like plastic.
Quick phone call within a day or two of its arrival and I had refund in hand to purchase something else.
So....they can be cool about things and I'm sure if you continue to hammer the issue you'll get satisfaction because - hey, its hardware.