828mk3 big installation problem!

[acidrecords]

hi,

i have problem @ msi pr200 notebook with firewireexpresscard adapter.

firewire expresscard installs fine.
when i connect the motu to the expresscard and turn on the motu 828mk3
then i get a yellow exclamation mark in devicemanager with >> code 12 <<
first it seems that it`s a bios problem.

but all my other gear works (fw hdd, fw realtime camcorder capture, focusrite liquid mix and so on)

after 120 reboots and all possible test szenarios the msi support team in taiwan wrote me that the motu want`s to many resources.


mail from msi taiwan.
About reboot or ac remove, it is quite normal because after a reboot the
devices priority would change and the system would reallocate the system
resource. (arrange more resource for the audio interface device)
Our problem is why the audio interface requests more resources than the
ExpressCard already occupied.

To sum up,
If you got an error code 12 with the PCI ExpressCard only, it might a BIOS
issue.
However, if you got the error code when you connect the audio interface,
this usually means the memory, I/O, or prefetch is more than what the
ExpressCard has allocated in the Driver. Maybe, you need a driver solution to get more resource.

today i`ll send this to the motu support team and hope to get response soon.

greets chris

@ all
please also do as many different tests as you can (eg turn on motu, connect motu to firewire port > wait 1-2 minutes and then start the pc. + check if it works for you now) send testresults to motu techsupport!!

[Recorder]

I tried now to switch on MOTU two minutes before switching on my PC but it doesn't work (maybe it was the only test I didn't make in last 3 weeks.....); I have Error Code 10 (not 12) in my situation and I use a desktop computer (not notebook). MOTU tech support told me again to test using a Firewire card with a TI chipset........

[acidrecords]

it seems that motu does not proper test their products.

until today i`ve not seen any customer which got it running without problems with expresscard.

i`m also in contact with my notebook vendor since 3 month now. yesterday i`ve got the info from them that they think (99%) that the 828mk3 is the problem.

because: fw expresscard works with all gear (fw hdd, fw camcorder, focusrite liquidmix and so on)
only the 828mk3 does not work.

>>>>>>>>>>To sum up,
If you got an error code 12 with the PCI ExpressCard only, it might a BIOS
issue.
However, if you got the error code when you connect the audio interface,
this usually means the memory, I/O, or prefetch is more than what the
ExpressCard has allocated in the Driver. Maybe, you need a driver solution to get more resource.
<<<<<<<<

@ recorder

have you also disconnected your desktop powercord in you last test?
eg. disconnect power supply + wait 5-10 mins. (don`t remove bios battery!)
connect motu. connect pc power cord. turn on motu. (wait until motu is fully started)
start pc. (that way it works with my notebook + expresscard.)

>>>>>>>>> test i`ve done with my notebook:


TEST #1
>
> pc started without battery.
> expresscard deinstalled and removed > reboot.
> card installed normally witout windows promt to reboot the system.
> audiointerface turned on & connected to the expresscard> audiointerface
> was
> recognized but no sound from the audiointerface + the config-gui from the
> audiointerface is extremely slow and stutters.
> after that: expresscard removed with rightclick on the "remove hardware"
> taskbar icon + expresscard removed from expresscard slot.
> after that: expresscard inserted again (with turned on audiointerface) >
> same thing again > no sound + gui slow and stutters.
> then > after normal reboot > expresscard not shown in devicemanager.
> after that: shutdown + ac removed. waited for ~1min + restartet
> audiointerface + turned on pc.
> in devicemanager > yellow exclamation mark (code 12).
> again reboot (with expresscard connected + audiointerface turned on) > no
> change > yellow exclamation mark (code 12).
> TEST END.
>
>
> ##############################
>
> TEST #2
>
> battery in notebook.
> expresscard deinstalled + removed from system + shutdown.
> bootup without card.
> shutdown.
> bootup with card (without audiointerface connected) > card installed
> without
> problems.
> shutdown (with card in expresscard slot)
> expresscard removed from turned off system.
> then > startup without expresscard + shutdown.
> then > removed battery + removed ac. > audiointerface connected to
> expresscard. expresscard inserted in expresscard slot + audiointerface
> turned on.
> startup > expresscard recognized but audiointerface not. usb port from
> expresscard also works!
> reboot system with audiointerface connected to expresscard > yellow
> exclamation mark (code 12) in devicemanager.
> then > shutdown + ac removed + restarted audiointerface. > bootup >
> audiointerface works without problems + audiointerface gui works also
> without problems.
> reboot (with audiointerface turned on) > expresscard not recognized from
> windows.
> again reboot > expresscard has yellow exclamation mark (code 12) in
> devicemanager.
> shutdown with audiointerface connected. (without notebook ac removed) >
> restarted audiointerface + started pc > yellow exclamation mark (code 12)
> in
> devicemanager.
> again shutdown + ac removed + audiointerface restarted > yellow
> exclamation
> mark (code 12) in devicemanager.
> again shutdown + ac removed + audiointerface restarted > all is working
> fine!!!
> reboot with audiointerface connected > expresscard not recognized.
> again shutdown + ac removed + audiointerface restarted > yellow
> exclamation
> mark (code 12) in devicemanager.
> and also again shutdown + ac removed + audiointerface restarted > yellow
> exclamation mark (code 12) in devicemanager.
> TEST END.
>
>
> ###########
>
> TEST #3
>
> pc started (without battery) without deinstalling expresscardcard from
> system. (expresscard had yellow exclamation mark (code 12) in
> devicemanager>
> from last test.)
> shutdown.
> expresscard connected to system. > expresscard recognized without
> problems.
> > shutdown (with expresscard connected to pc) + ac removed +
> audiointerface
> connected to expresscard + started pc.
> expresscard recognized but only as pci standard to pci bridge.
> shutdown system again (without removing the expresscard) > ac removed +
> audiointerface restarted.
> pc started. > all is working fine!! audiointerface ha no problems.
> audiointerface turned off while windows was running. > audiointerface
> normaly removed from devicemanager.
> audiointerface turned on again > no problems > all working fine!
> > shutdown > audiointerface not restarted. > pc started > expresscard not
> recognized from system.
> > shutdown (without removing expresscard, without turning off
> audiointerface) > ac removed from notebook + audiointerface restarted.
> pc turned on > yellow exclamation mark (code 12) in devicemanager.
> TEST END
>
> #########################
>
> TEST #4
>
> expresscard deinstalled and removed from expresscard slot.
> expresscard inserted in expresscard slot. > windows installed drivers +
> promts that it needs reboot to make it work.
> pc rebooted > windows loaded > audiointerface started + connected to
> expresscard. > audiointerface works without problems! audiointerface also
> works without problems.
> audiointerface turned off > bluescreen > irql not less or equal!!
> TEST END.


i know some testresults look really crazy, but that`s how it is.

maybe it helps you also with your desktop

[Recorder]

I solved but i sold! I solved my problem trying a factory reset again. I made one just some weeks ago but it didn't work. At second attempt suddenly Windows configured Wave driver correctly and it seemed OK, but I were not able to adjust all levels in a good way.... another problem to solve. No! Stop! I sold my 828mk3 3 days ago and...... well, maybe this is not right place but I say you I bought RME Fireface 800. Yes!!! It is very simple to setup, a standard Windows' wizard installed and configured all drivers immediately and at first reboot I had my interface perfectly working. No problem to setup levels, MIDI is OK without any other setting, no latency...... well, another world! Believe me! Bye bye MOTU, 828mk3 was not a product for me.

[reeper]

bye now...

[reeper]

http://www.motunation.com/forum/viewtop ... 14&t=31973

-fix