Posted: Mon Aug 28, 2006 2:03 pm
The tip-off on the Aisian Font thing should have been the old DP Haiku's...
are they still available at MOTU's site?
are they still available at MOTU's site?
I don't understand MOTU. I went to their tech support tech links to ask about a fix for the -8796 error and after describing the problem discussed in this thread, most of my questions came back as "rejected". The ones with an actual response were requests for more info - which I provided.
That's the worst customer service I've gotten in years. They might as well have said, "screw you". No "Were working on it.", no "We don't have a fix at this time." just "rejected."
I have a 3 month old 3.06 GHz iMac 24", 4 MB ram. I have nothing installed - only the standard Dp install and the updates from DP. I have a real problem with DP crashing on launch. If I copy LiGothic into my system folder before I launch DP, it opens but won't see my Traveler Mk III. If I close DP and relaunch, it crashes again. I've deleted everything MOTU/DP and reinstalled - 3 times. No joy.
New user account, install DP and drivers fixed the crash problem but DP still won't see the Traveler Mk III. . .
It's not like DP is the only software out there - you'd think they would be at least somewhat interested in keeping customers they have and provide a civil response to an honest question.
Has anyone found a fix for this or shall I just start using ProTools or Logic again?
Thanks
(Oh, to be fair, the response I did get asked if I had tried a different firewire cable. Duh - I tried several - all of which worked fine with other devices - and still do.)