Registration window key code DP 5

wcroes · Post by **wcroes** » Fri May 12, 2006 7:33 am

I am trying to open DP 5 for the first time and I get the registration window. When I introduce my name and key code the program does not open. I get the same window again. I have tried like 100 times. It is like is not accepting the key code is in the user's manual. Wrong key code? Problems with the installation disc?

Mac OSX 10.3.9
G5 Dual 2 GHz POwer PC

Rolastro · Post by **Rolastro** » Fri May 12, 2006 7:55 am

Call MOTU, I'm sure they'll be glad to help.

homebilly · Post by **homebilly** » Fri May 12, 2006 9:32 am

leave the...... oh call motu they'll help

slicerecords · Post by **slicerecords** » Fri May 12, 2006 10:01 am

are you sure you are using the key code in the back of manual? There's a serial and a key code--you want the keycode in the back of the manual

billf · Post by **billf** » Fri May 12, 2006 5:39 pm

wcroes wrote:I am trying to open DP 5 for the first time and I get the registration window. When I introduce my name and key code the program does not open. I get the same window again. I have tried like 100 times. It is like is not accepting the key code is in the user's manual. Wrong key code? Problems with the installation disc?

Mac OSX 10.3.9
G5 Dual 2 GHz POwer PC

If you have the DP5 install disk, and keycode isn't working, then you need to call MOTU.

homebilly · Post by **homebilly** » Fri May 12, 2006 5:55 pm

have you connected the dongle correctly?

RCory · Post by **RCory** » Fri May 12, 2006 6:45 pm

There used to be a minimum for the number of characters in the name.. make sure you have enough of them...

C

96khz · Post by **96khz** » Sat May 13, 2006 2:36 am

homebilly wrote:have you connected the dongle correctly?

I can understand that you're in doubt about a person with just 1 post, but this can be a legitimate new owner.

It once happened to me (yes, with the original disk inserted, the name with at least 3 characters, and the correct code) and no matter what, the registration window kept coming back.

Repaired permissions with Disk Utility and the registration process completed sucessfully.

stephentayler · Post by **stephentayler** » Sat May 13, 2006 6:21 am

make sure you don't mix up the letter 'O' and a zero '0'

Stephen

Shooshie · Post by **Shooshie** » Sat May 13, 2006 7:51 am

caps lock?

billf · Post by **billf** » Sat May 13, 2006 8:04 am

96khz wrote:
homebilly wrote:have you connected the dongle correctly?
I can understand that you're in doubt about a person with just 1 post, but this can be a legitimate new owner.

It once happened to me (yes, with the original disk inserted, the name with at least 3 characters, and the correct code) and no matter what, the registration window kept coming back.

Repaired permissions with Disk Utility and the registration process completed sucessfully.

The original post asks if it's possible he has a bad installation disk. And there are four possibilities I can see:

1. Not placing the install disk in the machine when entering the key code.

2. Mixing up the number 0 and the letter O.

3. The installation was bad or permissions need to be repaired.

4. The install disk itself is a problem and needs a replacement.

homebilly · Post by **homebilly** » Sat May 13, 2006 3:30 pm

he didn't mention that he had the disk in the drive or that he knew that it was needed for that matter but i guess you just told him what the manual clearly states ASSUMIMG THAT HE HAD A MANUAL!

i was about to tell him when i realized that he hadn't mentioned the CD so i figured he could either call MOTU or re-post and phish some more.?

Saintmatthew · Post by **Saintmatthew** » Sun May 14, 2006 7:59 am

Uh, he said the keycode in the manual was not working. In all actuality this happened to me too with DP5. Repairing permissions fixed and then entering the keycode after that worked fine. As he wasn't asking for a keycode, I don't think he was phishing.

Phil O · Post by **Phil O** » Sun May 14, 2006 8:22 am

I had this happen to me installing 4.5 back whenever. I called MOTU and they had me remove the preferences file and all went well.

Phil

wcroes · Post by **wcroes** » Mon May 15, 2006 10:29 am

Thank you guys.
The problem fixed with the Disk Utility Repair Permissions.

MOTUnation.com