upgraded from demo won't let me register...
Moderator: James Steele
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This forum is for seeking solutions to technical problems involving Digital Performer and/or plug-ins on Windows, as well as feature requests, criticisms, comparison to other DAWs.
This forum is for seeking solutions to technical problems involving Digital Performer and/or plug-ins on Windows, as well as feature requests, criticisms, comparison to other DAWs.
upgraded from demo won't let me register...
upgraded from demo won't let me register, so installed new download, can't uninstall demo version.
- James Steele
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Re: upgraded from demo won't let me register...
I would suggest you need to contact MOTU directly? This site is a user site and maybe someone can help... maybe not... but MOTU probably can.
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Mac Studio M1 Max, 64GB/2TB, macOS Sequoia 15.5 Public Beta 2, DP 11.34, MOTU 828es, MOTU 24Ai, MOTU MIDI Express XT, UAD-2 TB3 Satellite OCTO, Console 1 Mk2, Avid S3, NI Komplete Kontrol S88 Mk2, Red Type B, Millennia HV-3C, Warm Audio WA-2A, AudioScape 76F, Dean guitars, Marshall amps, etc., etc.!
Mac Studio M1 Max, 64GB/2TB, macOS Sequoia 15.5 Public Beta 2, DP 11.34, MOTU 828es, MOTU 24Ai, MOTU MIDI Express XT, UAD-2 TB3 Satellite OCTO, Console 1 Mk2, Avid S3, NI Komplete Kontrol S88 Mk2, Red Type B, Millennia HV-3C, Warm Audio WA-2A, AudioScape 76F, Dean guitars, Marshall amps, etc., etc.!
Re: upgraded from demo won't let me register...
Have you registered DP with MOTU? If yes, you can try moving the Auth file for DP in \ProgramData\MOTU to your desktop and then start DP. It should ask to reregister when you start again. If all goes well, trash the old auth file. As far as uninstalling older versions, locate the installer for the version that you want to uninstall on MOTU's download site. Download and use that to uninstall. Then I would repair or reinstall the new version. I'm not a fan of MOTU's installers on Windows. I always uninstall the existing version before installing the new version. That way you'll always know if uninstalling will be an issue before you get a couple or more versions installed.
DP 11.34 PT 2024.10.2 Mixbus 11 VEP 7.x with various VIs
NI Komplete Audio 6 on HP Envy 8G i7 Quad Laptop Win11
MOTU 828es ADA8200 MTP-AV on HP Z2 G4 Xeon Workstation Win11
MOTU M4 on MacBook Air M2 2023 Sequoia.4.1
NI Komplete Audio 6 on HP Envy 8G i7 Quad Laptop Win11
MOTU 828es ADA8200 MTP-AV on HP Z2 G4 Xeon Workstation Win11
MOTU M4 on MacBook Air M2 2023 Sequoia.4.1
- mikehalloran
- Posts: 16174
- Joined: Sun Jan 25, 2009 5:08 pm
- Primary DAW OS: MacOS
- Location: Sillie Con Valley
Re: upgraded from demo won't let me register...
MOTU hasn't used Auth Files for disk authorization since DP 7 — and it was Mac Only back then. Beginning with 8, Authorization is online. Likewise, there is no "demo" version anymore — the download is the working version requiring your name, email and the key code to activate.
A few common issues:
You are using a port blocker or an aggressive firewall that won't let DP's license manager talk to the License Server. A problem with internet or the server going down on a Sat/Sunday will have the same effect.
You entered your Serial Number. This is not your Key Code
You entered minus signs - instead of dashes - in the Key Code. Don't know if this is still an issue in DP 11 but this one got me for years. Entering O instead of 0 and similar mistakes won't fly.
With an upgrade, your email and the spelling of your name needs to match what MOTU has on file. I need to remember that MOTU knows me as Mike, not Michael.
There are some less common problems. A call to MOTU during their Support hours should get you up and running.
A few common issues:
You are using a port blocker or an aggressive firewall that won't let DP's license manager talk to the License Server. A problem with internet or the server going down on a Sat/Sunday will have the same effect.
You entered your Serial Number. This is not your Key Code
You entered minus signs - instead of dashes - in the Key Code. Don't know if this is still an issue in DP 11 but this one got me for years. Entering O instead of 0 and similar mistakes won't fly.
With an upgrade, your email and the spelling of your name needs to match what MOTU has on file. I need to remember that MOTU knows me as Mike, not Michael.
There are some less common problems. A call to MOTU during their Support hours should get you up and running.
DP 11.34; 828mkII FW, micro lite, M4, MTP/AV USB Firmware 2.0.1
2023 Mac Studio M2 8TB, 192GB RAM, OS Sequoia 15.4, USB4 8TB externals, Neumann MT48, M-Audio AIR 192|14, Mackie ProFxv3, Zoom F3 & UAC 232 32bit float recorder & interface; 2012 MBPs (x2) Catalina, Mojave
IK-NI-Izotope-PSP-Garritan-Antares, LogicPro X, Finale 27.4, Dorico 5, Notion 6, Overture 5, TwistedWave, DSP-Q 5, SmartScore64 NE Pro, Toast 20 Pro
2023 Mac Studio M2 8TB, 192GB RAM, OS Sequoia 15.4, USB4 8TB externals, Neumann MT48, M-Audio AIR 192|14, Mackie ProFxv3, Zoom F3 & UAC 232 32bit float recorder & interface; 2012 MBPs (x2) Catalina, Mojave
IK-NI-Izotope-PSP-Garritan-Antares, LogicPro X, Finale 27.4, Dorico 5, Notion 6, Overture 5, TwistedWave, DSP-Q 5, SmartScore64 NE Pro, Toast 20 Pro
Re: upgraded from demo won't let me register...
Check in /Users/Shared/Library/Application Support/MOTU. Try deleting the one for DP11 and you'll have to reauthorize/reregister at next DP launch.mikehalloran wrote: ↑Mon Apr 24, 2023 2:50 pm MOTU hasn't used Auth Files for disk authorization since DP 7 — and it was Mac Only back then.
DP 11.34 PT 2024.10.2 Mixbus 11 VEP 7.x with various VIs
NI Komplete Audio 6 on HP Envy 8G i7 Quad Laptop Win11
MOTU 828es ADA8200 MTP-AV on HP Z2 G4 Xeon Workstation Win11
MOTU M4 on MacBook Air M2 2023 Sequoia.4.1
NI Komplete Audio 6 on HP Envy 8G i7 Quad Laptop Win11
MOTU 828es ADA8200 MTP-AV on HP Z2 G4 Xeon Workstation Win11
MOTU M4 on MacBook Air M2 2023 Sequoia.4.1
Re: upgraded from demo won't let me register...
Thank you all
Will try these out!
Will try these out!
- mikehalloran
- Posts: 16174
- Joined: Sun Jan 25, 2009 5:08 pm
- Primary DAW OS: MacOS
- Location: Sillie Con Valley
Re: upgraded from demo won't let me register...
Thanks for that. This is different than the DP 7 and earlier Auth files for CD verification that were hidden. Anyway, nice to know where they are on a Mac.CharlzS wrote: ↑Mon Apr 24, 2023 3:48 pmCheck in /Users/Shared/Library/Application Support/MOTU. Try deleting the one for DP11 and you'll have to reauthorize/reregister at next DP launch.mikehalloran wrote: ↑Mon Apr 24, 2023 2:50 pm MOTU hasn't used Auth Files for disk authorization since DP 7 — and it was Mac Only back then.
The OP in on Windows. Anyone know that path?
DP launches without phoning home after being verified and can be launched off-line.
Interestingly, Performer Lite does not use these files. It stores a file elsewhere and compares that to the MOTU license server every time PL is launched. Every now and then, I'll get a call from one of my PL users that it won't launch. "Wait till they reboot the server on Monday".
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DP 11.34; 828mkII FW, micro lite, M4, MTP/AV USB Firmware 2.0.1
2023 Mac Studio M2 8TB, 192GB RAM, OS Sequoia 15.4, USB4 8TB externals, Neumann MT48, M-Audio AIR 192|14, Mackie ProFxv3, Zoom F3 & UAC 232 32bit float recorder & interface; 2012 MBPs (x2) Catalina, Mojave
IK-NI-Izotope-PSP-Garritan-Antares, LogicPro X, Finale 27.4, Dorico 5, Notion 6, Overture 5, TwistedWave, DSP-Q 5, SmartScore64 NE Pro, Toast 20 Pro
2023 Mac Studio M2 8TB, 192GB RAM, OS Sequoia 15.4, USB4 8TB externals, Neumann MT48, M-Audio AIR 192|14, Mackie ProFxv3, Zoom F3 & UAC 232 32bit float recorder & interface; 2012 MBPs (x2) Catalina, Mojave
IK-NI-Izotope-PSP-Garritan-Antares, LogicPro X, Finale 27.4, Dorico 5, Notion 6, Overture 5, TwistedWave, DSP-Q 5, SmartScore64 NE Pro, Toast 20 Pro
Re: upgraded from demo won't let me register...
\ProgramData\MOTU
ProgramData is by default hidden in the File Explorer. If you can't see it on your boot drive, change the View in the Explorer Options to Show Hidden Files.
DP 11.34 PT 2024.10.2 Mixbus 11 VEP 7.x with various VIs
NI Komplete Audio 6 on HP Envy 8G i7 Quad Laptop Win11
MOTU 828es ADA8200 MTP-AV on HP Z2 G4 Xeon Workstation Win11
MOTU M4 on MacBook Air M2 2023 Sequoia.4.1
NI Komplete Audio 6 on HP Envy 8G i7 Quad Laptop Win11
MOTU 828es ADA8200 MTP-AV on HP Z2 G4 Xeon Workstation Win11
MOTU M4 on MacBook Air M2 2023 Sequoia.4.1