MacBook Pro/Sierra Finder Issues

[Rick Cornish]

Hey gang.......
I got a new 13" MacBook Pro a few months ago. Ever since I got it, I've had some persistent Finder problems:
1. Spring-loaded folders don't work. Specifically, if I have multiple tabs in a finder window, when I try to move or copy a file from one tab to another, the tab I'm going to does not pop open (though I can at least drop the file in the tab… it just won't pop open).
2. I've experienced numerous Finder crashes where the sidebar disappears. It could have something to do with using AirDrop, but that may be a coincidence.

>I have checked Settings>>>Accessibility that the appropriate boxes are checked.
>I have reinstalled the OS three times, including wiping my drive and starting from scratch.
>I have had three calls with Apple Support.
>I've also had a Genius Bar visit where the tech confirmed that not only did a fresh install not fix the problem, other 13" MacBook Pros they had on the floor were doing the same thing.

The Genius Bar tech turned in a ticket to Apple engineering and I have yet to hear anything on that.

Has anyone else experienced this or know more about this? I'm not finding much online.

Thanks in advance for any suggestions you may have.

[HCMarkus]

I've got a 2011 MacBook that does not demonstrate this behavior.

High Sierra is coming... some help, huh?

[mikehalloran]

Apple has call in support. If no longer under AppleCare, the window opens again whenever there's an OS update.

Go to the support site and click through the windows. You will see that new OS is a qualifier — click it and get to the screen where you are requesting a phone call. I've usually received mine within 15 minutes of the request.

Among the available tools, the support tech may have you download an app that lets him/her log into your Mac so that they can see what you see.

[Rick Cornish]

Apple has call in support. If no longer under AppleCare, the window opens again whenever there's an OS update.

Go to the support site and click through the windows. You will see that new OS is a qualifier — click it and get to the screen where you are requesting a phone call. I've usually received mine within 15 minutes of the request.

Among the available tools, the support tech may have you download an app that lets him/her log into your Mac so that they can see what you see.

Thanks, Mike. I have AppleCare and have called in three times. Most recently, the CSR was able to see the report that the Genius Bar guy sent in and that the case had been escalated. I was told to check back in a week if they don't contact me. I'd welcome it if an Apple tech wanted to remotely drive my machine and see what's happening.

I'm not a computer geek, by any stretch, but I'm wondering if I might even have a bad ROM. Just a wild guess.