Lost Core Audio Output capability...

For seeking technical help with Digital Performer and/or plug-ins on MacOS.

Moderator: James Steele

Forum rules
This forum is for seeking solutions to technical problems involving Digital Performer and/or plug-ins on MacOS, as well as feature requests, criticisms, comparison to other DAWs.
Post Reply
User avatar
jpmason
Posts: 45
Joined: Fri Aug 12, 2005 10:01 pm
Primary DAW OS: MacOS
Location: St Annes, England

Lost Core Audio Output capability...

Post by jpmason »

I have lost OUTPUT capability on my Focusrite Saffire Pro 40. System preferences sees it as an INPUT device but not OUTPUT.

I was working in DP as normal, went to check some settings in Saffire Mix Control and the Mac went to a white screen CRASH (first ever with this new fella). Since then attempting to load DP gives an error message :-

Unexpected error (MotuAudioSystem Mas CoreAudio error tahw, getBasicStreamInfo 1427 etc.)

I have tried reloading Focusrite software / checked cables / re-booted everything even did a repair permissions....but nothing has worked!

Is there anyway I can "reboot" core audio? Help anyone :shock:
iMac 27inch (2012), 3.4Ghz i7, 8 Gig RAM, 1Tb Fusion Drive, OS 10.8.2. DP8, Mach5 V2, Various Waves Plugs. Focusrite Saffire Pro 40, Adam A7X.
User avatar
MIDI Life Crisis
Posts: 26264
Joined: Wed May 18, 2005 10:01 pm
Primary DAW OS: MacOS
Contact:

Re: Lost Core Audio Output capability...

Post by MIDI Life Crisis »

You might have better luck getting answers over at Focusrite. You might also trash you Audio/MIDI (Apple's a/m that is) setup and start a new, fresh one. Kill the a/m plist first, then delete the current setup and start a new scan for devices if it (The Saffire) doesn't show up. I have the 24 Pro DSP model which I like a lot but with the Track 16 in the studio, I just can't go back and won't be much help in troubleshooting much further.
2013 Mac Pro 2TB/32GB RAM

OSX 10.14.6; Track 16; DP 12; Finale 28

LinkTree (events & peformances)
Instagram
Facebook

MIDI LIFE CRISIS
DavidAtFocusrite
Posts: 4
Joined: Mon Apr 30, 2012 9:42 am
Primary DAW OS: Unspecified

Re: Lost Core Audio Output capability...

Post by DavidAtFocusrite »

Hi jpmason,

This is rare but known issue on some Pro 40's, and we do have fix for it. Please contact our tech support team via the link below and we'll be glad to get you sorted out.

http://www.focusrite.com/answerbase/en/contact.php

Best regards,

David Tichauer // Focusrite Technical Support
User avatar
jpmason
Posts: 45
Joined: Fri Aug 12, 2005 10:01 pm
Primary DAW OS: MacOS
Location: St Annes, England

Re: Lost Core Audio Output capability...

Post by jpmason »

Thanks MLC...I have logged a case with Focusrite.

I borrowed an old MOTU 828Mk2 from a friend (the display has gone) but I connected it up and the Mac picked it up straight away for both input and output. DP likewise!

I then tried the Saffire....same problem no Output!

I think my Saffire has a problem....it's only 6 months old, let's hope there is some sort of hard reset that can be done :cry:
iMac 27inch (2012), 3.4Ghz i7, 8 Gig RAM, 1Tb Fusion Drive, OS 10.8.2. DP8, Mach5 V2, Various Waves Plugs. Focusrite Saffire Pro 40, Adam A7X.
User avatar
jpmason
Posts: 45
Joined: Fri Aug 12, 2005 10:01 pm
Primary DAW OS: MacOS
Location: St Annes, England

Re: Lost Core Audio Output capability...

Post by jpmason »

Good news...thanks David, I have already sent Focurite Support a mail so hopefully we can resolve this issue quickly....feeling much more optimistic now....Thanks again :)
iMac 27inch (2012), 3.4Ghz i7, 8 Gig RAM, 1Tb Fusion Drive, OS 10.8.2. DP8, Mach5 V2, Various Waves Plugs. Focusrite Saffire Pro 40, Adam A7X.
User avatar
jpmason
Posts: 45
Joined: Fri Aug 12, 2005 10:01 pm
Primary DAW OS: MacOS
Location: St Annes, England

Re: Lost Core Audio Output capability...

Post by jpmason »

Focusrite support came up trumps, using a Dicetool and some great instructions was able to re-install the Saffire Firmware using the Mac terminal.....result :o
iMac 27inch (2012), 3.4Ghz i7, 8 Gig RAM, 1Tb Fusion Drive, OS 10.8.2. DP8, Mach5 V2, Various Waves Plugs. Focusrite Saffire Pro 40, Adam A7X.
User avatar
MIDI Life Crisis
Posts: 26264
Joined: Wed May 18, 2005 10:01 pm
Primary DAW OS: MacOS
Contact:

Re: Lost Core Audio Output capability...

Post by MIDI Life Crisis »

jpmason wrote:...using a Dicetool...
What's that?
2013 Mac Pro 2TB/32GB RAM

OSX 10.14.6; Track 16; DP 12; Finale 28

LinkTree (events & peformances)
Instagram
Facebook

MIDI LIFE CRISIS
Post Reply