The following required fonts are missing

[mikehalloran]

>Wow, pretty snippy response. I mentioned what Im nit into to try and find a solution not involving reinstalling DP. Sheesh.<

So what?

You caused the problem by not knowing what you were doing. I proposed the simplest solution and still the one most likely to work. You haven't tried it.

So, really, who cares what you think? No one. I am just the only one who said it.

If DP requires the Veranda font, uninstalling and reinstalling should fix it. Either the font is missing (unlikely) or DP can't find it and reinstalling will let DP re-establish the path. On my iMac, it takes about two minutes to do. Run the uninstaller, then install again. It does not touch the Authorization file so you don't have to go through that again. If you don't know how to do this, just ask.

If that does not work, FontBook is the next place to look. Deleting the font cache might work and causes no harm. If you do those without running the uninstaller first... well, I notice that your issue still hasn't been resolved.


I just went through a lengthy support issue where I found and resolved the problem. It took weeks and many exchanges with Tech Support. I eventually found the solution on my own. Again, so what? If I had told Support that I wasn't into their suggestions, that would have ended it. Anyway, when all was said and done, DP couldn't find any of my plugins. Now I could have taken the approach of some who post here and spent a few days trying to rebuild paths to fix this but the easiest step was to see if uninstalling and reinstalling would let DP find them again on its own - so I did and two minutes later, I was back in business.

There are those who never consider a simple solution when a complex one might also work (bad andy, are you listening?). Really, try the simple ones first. So often, they work.

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[bayswater]

The first reply from Andy said where fonts are, and it makes sense the DP looks for them where they are, rather than where they aren't.

I had the same problem, missing fonts, including Verdana and a couple of others. It went away when I updated Office on one Mac and removed it on another. I don't know what the problem was either. Could have been a problem in the font caches, or a problem with Office, or something in FontBook. I suspect Office, and keep it off any partition I run DP from.

[thealps]

>Wow, pretty snippy response. I mentioned what Im nit into to try and find a solution not involving reinstalling DP. Sheesh.<

So what?

You caused the problem by not knowing what you were doing. I proposed the simplest solution and still the one most likely to work. You haven't tried it.

So, really, who cares what you think? No one. I am just the only one who said it.

If DP requires the Veranda font, uninstalling and reinstalling should fix it. Either the font is missing (unlikely) or DP can't find it and reinstalling will let DP re-establish the path. On my iMac, it takes about two minutes to do. Run the uninstaller, then install again. It does not touch the Authorization file so you don't have to go through that again. If you don't know how to do this, just ask.

If that does not work, FontBook is the next place to look. Deleting the font cache might work and causes no harm. If you do those without running the uninstaller first... well, I notice that your issue still hasn't been resolved.


I just went through a lengthy support issue where I found and resolved the problem. It took weeks and many exchanges with Tech Support. I eventually found the solution on my own. Again, so what? If I had told Support that I wasn't into their suggestions, that would have ended it. Anyway, when all was said and done, DP couldn't find any of my plugins. Now I could have taken the approach of some who post here and spent a few days trying to rebuild paths to fix this but the easiest step was to see if uninstalling and reinstalling would let DP find them again on its own - so I did and two minutes later, I was back in business.

There are those who never consider a simple solution when a complex one might also work (bad andy, are you listening?). Really, try the simple ones first. So often, they work.

You really are an offensive human being with the way you interact online. Why anyone would be that assuming and rude in a public place filled with people that might affect your career, I have no clue. Are you that unloved? I have concerns with re-installing as I dont know what settings might be lost with a fresh install. I have lots of 500+ track templates that rely on specific things being at the same place, named the same, etc. My experience in the past has been an upgrade or a re install of a software that I use this intimately and complexly will result in loss of stuff. The last time was when I upgraded my mac pro to Lion, I still have not recovered 6 months later. SO, for that reason, I am trying to find other alternatives before I go for the big dive off the high board. That's all. When I have exhausted EVERY other less painful potential fix I will absolutely go with reinstall. But I would like to save that as a last chance fix.

[thealps]

The first reply from Andy said where fonts are, and it makes sense the DP looks for them where they are, rather than where they aren't.

I had the same problem, missing fonts, including Verdana and a couple of others. It went away when I updated Office on one Mac and removed it on another. I don't know what the problem was either. Could have been a problem in the font caches, or a problem with Office, or something in FontBook. I suspect Office, and keep it off any partition I run DP from.

OK thanks bayswater, I will look for office updates.

[thealps]

OK so I did the Microsoft Office update, still getting DP error. I then manually copied them to the only directory listed that did not have Verdana installed (the Mac HD: System: Library: Fonts was the only place without it). Still DP error. Then you can see the clusterfook that is in Font Book as a result of all those active Verdanas. So then I resolved automatically so one version is open only. Still get the same error.

SO, I took the plunge and I re-installed DP 7.24, and hey presto! SAME ERROR...

Proof of error:


Proof that I have VERDANA installed in 3 folders:

Mac HD: Library: Fonts:


Mac HD: System: Library: Fonts:


Mac HD: users: mysheit: Library: Fonts:


Showing them ALL colliding in FontBook:


Showing the VERDANA font RESOLVED in FontBook:


So holding back the smartazz retorts about how nobody cares what I think or that I don't know x or y, please, does anyone have any other ideas?

[thealps]

What I was trying to get at with asking specifically where DP calls fonts from, was to delete all the verdana fonts off the system totally, and then just install it in the one location that DP wants it

[bad andy]

Wow that's a lot of Verdanas! I happen to have a machine at my disposal with a fresh install of Lion on it. I looked at all the font locations, Verdana only exists in Library/Fonts. And, the font family is only comprised of 4 files....

Verdana Bold Italic.ttf
Verdana Bold.ttf
Verdana Italic.ttf
Verdana.ttf

When getting info on them in FontBook... We can see the version and postscript name of the font.



Ultimately, I would make sure you only have a single copy of these 4 files in Library/Fonts

I notice in your directories you have what looks like additional versions, "verdanab 2.ttf, verdanab.ttf, verdanai.ttf, etc..." I don't know what these came from but I suggest removing all instances from all font directories. I think this is where a lot of incompatibilities and duplicates are coming from. I suggest removing everything verdana (you can use right-click "reveal in finder" from font-book to locate them all) and putting on your desktop. Then look for the exact lion standard verdana versions I mentioned above. Place those 4 back in Library/Fonts. I recommend deleting the font cache then rebooting. FontBook should then only show the 4 verdana fonts, with no conflicts. Test using textedit to make sure you can select Verdana. If so, launch DP.

p.s. If you have MS Office that complicates things a bit because when installed, Office installs it's own versions of verdana, creates a Microsoft folder in Library/Fonts and moves the standard version to Library/Fonts Disabled. Truth be told, the MS version should work also - just an extra directory to think about. For the best troubleshooting you still only want a single active version of the 4 verdana's I outlined above.

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[thealps]

Hey Christopher: It is impossible to argue with vast, infallible, encyclopedic intellect, however the "block" function in the user control panel is almost as good.

Thanks for the sentiment! I hate to do that tho, as he could just be having a really bad week and its bubbling up into his output to the world atm - god knows its happened to me before. So maybe we get to meet again sometime after its a little cooled down this way I almost took the bait and opened up in return and Im so much happier that I could get past it and not let it effect my day. Peace, love and music my brothers and sisters!

[Phil O]

Hey Christoper, I had a problem again with Finale last night. The font Maestro was not showing up. I tried all sorts of stuff (including resolve duplicates) and the thing that finally worked was to turn off all copies of Maestro in FontBook (in my case, two), reboot, then turn on only one copy in FontBook and re-launch Finale. I haven't a clue why that worked (probably has someting to do with font caches), but it worked. Worth giving it a try. It also might be worth trying a different copy of Verdana than the one that FontBook chooses when you resolve duplicates.

I just had another thought. Have you tried using Verdana in another application? Does it show up properly?

BTW, DP working fine here. The version # of Verdana on my system that's currently working with DP is 5.01x. (find it in FontBook under Preview>Show Font Info) Looks like bad andy has the same version #. You should check yours for comparison.

Phil

[superbueno]

I've discovered another, albeit slightly hack-y, solution to the missing fonts problem, and thought I'd share it.

I tried everything recommended here -- removing and re-adding Verdana and clearing the font cache, moving it to various folders, and uninstalling/reinstalling DP -- to no avail.

My solution is to disable the error message, by removing the text resource for it in Digital Performer 7.24.app:

1) Option-click Digital Performer 7.24.app, and select "Show Contents."

2) Navigate to Contents > Resources > English.lproj (or whatever language you use).

3) Open Localizable.xml with a text editor. (Optionally, make a copy of Localizable.xml and rename it Localizable.xml.backup if you want to save the original).

4) Search for and delete these four lines -- should be around line 3808:

Code: Select all

<!--Missing fonts message - primary-->
<TEXT name="kMissingRequiredFonts_Primary">Some required fonts are missing. </TEXT>
<!--Missing fonts message - Secondary-->
<TEXT name="kMissingRequiredFonts_Secondary">The following required fonts are missing.  Please ensure they are enabled and installed in the Font Book.%0</TEXT>

5) Save file and close editor.

You should no longer see the missing fonts messages when you start DP. I haven't tested this extensively, but it shouldn't cause any problems, as you're only editing the localized translation of messages, not the code of the program directly.

[HCMarkus]

That IS super, bueno! Filed in the "It might really come in handy someday" corner of my brain. Thank you.

[James Steele]

Hey Christopher: It is impossible to argue with vast, infallible, encyclopedic intellect, however the "block" function in the user control panel is almost as good.

Thanks for the sentiment! I hate to do that tho, as he could just be having a really bad week and its bubbling up into his output to the world atm - god knows its happened to me before. So maybe we get to meet again sometime after its a little cooled down this way I almost took the bait and opened up in return and Im so much happier that I could get past it and not let it effect my day. Peace, love and music my brothers and sisters!

Hey, as the board owner, I suggest that everyone get over it and stop harping on it. Rerunning an installer isn't some major ordeal FWIW, BTW. I'm not at home but I'll be coming back to this thread later and deleting all this petty stuff.