Audio Express - Motufwa64.sys - BSOD with IE9 and Flash

[dan71]

Dear All,

I experienced a few BSOD with the Audio Express when playing flash videos from IE9 only (no problem with Firefox)

Hardware and Software:
1) I own an Audio Express updated with Firemware 1.03
2) Audio Express is connected to my PC via the USB port
3) OS is Windows 7 64bits with 4GB of RAM
4) USB audio driver 64bits installed
5) Motu Audio Wave for 64 bits updated to version 4.0.4.6150
6) Default Sound PC output is Motu Main Out 1-2
7) Flash player version 10.3.181

Problem Description:
1) I power on the PC and the Audio Express
2) I launch IE9 (vers 9.0.8112)
3) I go to steinberg.net
4) Then "Product" -> Cubase -> "What's new" -> I run the flash video by clicking on the window (arrow)
5) The video starts but after 5 seconds without any sound, I face a BSOD

Same problem for all flash video with sound.

Troubleshooting:
The crash file point out the Motufwa64.sys (see below)


Any ideas ?
Thanks in advance



Crash File:
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: 0000000000000000
ERROR_CODE: (NTSTATUS) 0 - STATUS_WAIT_0
BUGCHECK_STR: 0x1E_0
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: iexplore.exe
CURRENT_IRQL: 2
EXCEPTION_RECORD: fffff80000ba2668 -- (.exr 0xfffff80000ba2668)
ExceptionAddress: fffff88004a45880 (Motufwa64+0x0000000000045880)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

TRAP_FRAME: fffff80000ba2710 -- (.trap 0xfffff80000ba2710)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=025bc08d006e0012
rdx=fffffa8007346082 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88004a45880 rsp=fffff80000ba28a0 rbp=000000000000001f
r8=025bc08d006e000c r9=fffffa8007346002 r10=0000000000000003
r11=0000000000000008 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl nz na po nc
Motufwa64+0x45880:
fffff880`04a45880 ?? ???
Resetting default scope

LAST_CONTROL_TRANSFER: from fffff80002e8d6be to fffff80002e95cd0

STACK_TEXT:
fffff800`00ba1748 fffff800`02e8d6be : fffffa80`05ac5000 fffff880`014fa41b fffff800`00ba1ec0 fffff800`02ec1890 : nt!KeBugCheck
fffff800`00ba1750 fffff800`02ec155d : fffff800`0309c968 fffff800`02fd9cbc fffff800`02e16000 fffff800`00ba2668 : nt!KiKernelCalloutExceptionHandler+0xe
fffff800`00ba1780 fffff800`02ec0335 : fffff800`02fdd028 fffff800`00ba17f8 fffff800`00ba2668 fffff800`02e16000 : nt!RtlpExecuteHandlerForException+0xd
fffff800`00ba17b0 fffff800`02ed13b1 : fffff800`00ba2668 fffff800`00ba1ec0 fffff800`00000000 00000000`00000006 : nt!RtlDispatchException+0x415
fffff800`00ba1e90 fffff800`02e95382 : fffff800`00ba2668 00000000`00000004 fffff800`00ba2710 fffff880`05000120 : nt!KiDispatchException+0x135
fffff800`00ba2530 fffff800`02e93c8a : 00000000`00000002 00000000`00000000 fffff800`02e91723 00000000`0000000a : nt!KiExceptionDispatch+0xc2
fffff800`00ba2710 fffff880`04a45880 : 00000000`0000000c fffff880`04a459bc fffffa80`06f86048 fffff880`0719add6 : nt!KiGeneralProtectionFault+0x10a
fffff800`00ba28a0 00000000`0000000c : fffff880`04a459bc fffffa80`06f86048 fffff880`0719add6 fffffa80`0734de20 : Motufwa64+0x45880
fffff800`00ba28a8 fffff880`04a459bc : fffffa80`06f86048 fffff880`0719add6 fffffa80`0734de20 fffff880`04a43410 : 0xc
fffff800`00ba28b0 fffffa80`06f86048 : fffff880`0719add6 fffffa80`0734de20 fffff880`04a43410 025bc08d`006e000c : Motufwa64+0x459bc
fffff800`00ba28b8 fffff880`0719add6 : fffffa80`0734de20 fffff880`04a43410 025bc08d`006e000c 00000000`0000003f : 0xfffffa80`06f86048
fffff800`00ba28c0 fffffa80`0734de20 : fffff880`04a43410 025bc08d`006e000c 00000000`0000003f fffffa80`0734e000 : MFWAWAVE64+0x3dd6
fffff800`00ba28c8 fffff880`04a43410 : 025bc08d`006e000c 00000000`0000003f fffffa80`0734e000 00000000`00000001 : 0xfffffa80`0734de20
fffff800`00ba28d0 025bc08d`006e000c : 00000000`0000003f fffffa80`0734e000 00000000`00000001 00000000`00000000 : Motufwa64+0x43410
fffff800`00ba28d8 00000000`0000003f : fffffa80`0734e000 00000000`00000001 00000000`00000000 00000000`00000000 : 0x25bc08d`006e000c
fffff800`00ba28e0 fffffa80`0734e000 : 00000000`00000001 00000000`00000000 00000000`00000000 fffffa80`07346000 : 0x3f
fffff800`00ba28e8 00000000`00000001 : 00000000`00000000 00000000`00000000 fffffa80`07346000 fffffa80`07346000 : 0xfffffa80`0734e000
fffff800`00ba28f0 00000000`00000000 : 00000000`00000000 fffffa80`07346000 fffffa80`07346000 00000000`00000000 : 0x1


STACK_COMMAND: kb
FOLLOWUP_IP:
Motufwa64+45880
fffff880`04a45880 ?? ???
SYMBOL_STACK_INDEX: 7
SYMBOL_NAME: Motufwa64+45880
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: Motufwa64
IMAGE_NAME: Motufwa64.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4d7e6314
FAILURE_BUCKET_ID: X64_0x1E_0_Motufwa64+45880
BUCKET_ID: X64_0x1E_0_Motufwa64+45880
Followup: MachineOwner

[torrentg]

Hey there. Copy/paste the files in C:\Windows\Minidump to any other folder.

Then zip or rar the files, upload to Megaupload or similar. Paste a link here and I'll have a look and respond with the solution(s).

[dan71]

Hi Torrentg,

Than you for your support.

Here is the link to the zip file at Megaupload.
http://www.megaupload.com/?d=GSZKP9E1" onclick="window.open(this.href);return false;" onclick="window.open(this.href);return false;

Hope you will discover the problem.....

Enjoy your weekend.

[torrentg]

Very welcome.

You have some "nasties" on your pc which are known well to crash Windows 7.

The crash was "blamed" on the following but it is simply not true:

"
Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

Unable to load image \SystemRoot\system32\drivers\Motufwa64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Motufwa64.sys
*** ERROR: Module load completed but symbols could not be loaded for Motufwa64.sys
Unable to load image \SystemRoot\system32\drivers\MFWAWAVE64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for MFWAWAVE64.sys
*** ERROR: Module load completed but symbols could not be loaded for MFWAWAVE64.sys
Probably caused by : Motufwa64.sys ( Motufwa64+45880 )

Followup: MachineOwner"


-----------


Alright, so how to fix this you would want to know, heh?

1) Navigate to C:\Windows\System32\Drivers\

and delete PxHlpa64.sys.

Reboot.

(This file is commonly installed with ancient CD-DVD software and must be rid of.)

" Image path: \SystemRoot\System32\Drivers\PxHlpa64.sys
Image name: PxHlpa64.sys
Timestamp: Mon Dec 10 18:49:01 2007 (475DD06D)
CheckSum: 0000FD49
ImageSize: 0000BAE0
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
"

2) You have 2007 Creative software on the system which will crash Windows 7 quicker than anybody can imagine.

To fix this, download Driver Sweeper. Then boot to safe mode and run it. Clear all Creative everything.

Then reboot and install only the latest driver package from Creative's website for your particular hardware.

ha10kx2k ha10kx2k.sys Mon Apr 09 09:08:15 2007
ctoss2k ctoss2k.sys Mon Apr 09 09:08:14 2007
ctprxy2k ctprxy2k.sys Mon Apr 09 09:08:30 2007
ctaud2k ctaud2k.sys Mon Apr 09 09:08:29 2007
hap16v2k hap16v2k.sys Mon Apr 09 09:08:17 2007
emupia2k emupia2k.sys Mon Apr 09 09:08:10 2007
ctsfm2k ctsfm2k.sys Mon Apr 09 09:08:11 2007
CTAUDFX CTAUDFX.DLL Mon Apr 09 09:08:39 2007
COMMONFX COMMONFX.DLL Mon Apr 09 09:08:38 2007

VERY important to use Driver Sweeper here to rid these, instead of just installing over. Creative is notorious for needing this.

3) Another very real problem that must be rectified is your ancient wireless driver:

rt2500usb rt2500usb.sys Mon Oct 17 07:51:52 2005

Suggest to update that driver to the latest offered by the manufacturer. If there is not a driver from July 2009 or newer, replace the wireless USB adapter with something more modern.

------------------


Follow these 3 things precisely and you'll be happy over there.

Please let us know how it goes and good luck. Any further help needed will definitely not be a problem.

BTW, I'm just a fellow MOTU user. I don't work for them or anything.

[dan71]

Hello Torrentg,

Thanks a lot for your investigations on the dump file.

Summary:
Following your recommendations, the PC stability has increased but still experiencing BSOD. I will continue to investigate during the coming week end.

Here is what I have done:
1) I remove the file PxHlpa64.sys. Unfortunatley my 2 DVD writer/reader were not recognized anymore after the reboot. So I had to put back the PxHlpa64.sys file.
I know... I should consider changing my DVD units

2) I installed Driver Sweeper... cleaned the registery....reinstalled the latest Creative Labs drivers for Win7. Looks good now.

3) I removed my USB Wireless. I'm now using a Devolo solution (transmission over electrical wiring) to connect my PC to my ADSL modem.

So finally, I opened IE9, went to Steinberg.net and was able to launched a flash video without experiencing a crash ! Great ! However.... after 15 minutes of playing different videos,.... my PC crashed (BSOD)....

[torrentg]

Awesome!

Please delete the PxHlpa64.sys driver as previously advised.

Then your drives will not work, WHICH IS EXPECTED!

Then follow steps 1-12 here, and all will be great!

http://support.microsoft.com/kb/982116" onclick="window.open(this.href);return false;

Enjoy man.

[dan71]

Hello Torrentg,

Well,.. I removed the PxHlpa64.sys driver as previously advised.
All 3 steps have been completed. Unfortunately, my PC continues to crash.

Here is the last dump file : http://www.megaupload.com/?d=CRPCTHYZ" onclick="window.open(this.href);return false;.

Thanks again for your support.

[torrentg]

Cool, good progress.

Navigate to C:\Windows\System32\drivers and delete -

adfs adfs.SYS Mon Nov 03 11:48:14 2008

Then reboot. That's an old Adobe driver which is basically useless and is a known problem-causer.

You can also stop by Intel.com to update your ethernet driver, which is from before Windows 7 went RTM.

e1e6232e e1e6232e.sys Fri Jun 05 15:08:41 2009

[dan71]

Hello Torrentg

adfs.sys file removed.
Ethernet driver updated.

........it continues to crash when opening IE9 and playing a flash video

The new dumpfile.... Thanks for your patience
http://www.megaupload.com/?d=Z4NRT1IX" onclick="window.open(this.href);return false;" onclick="window.open(this.href);return false;

[dan71]

Hello,

After a few hours of troubleshooting:
0) Installation of Flash player 64 bits Beta and test.....still experiencing BSOD.

Then
0) PC RAM check... passed successfully
1) Removed the PCI Creative sound card from PC
2) Removed all connected USB devices
3) Re-installed IE9
....BSOD continues with IE9-32 and IE9-64 bits

4) Un-installed IE9
... !!!! Yeahhh....it works perfect on IE8-32 and IE8-64 bits

5) Re-installed IE9
....BOSD with IE9-32 and IE9-64 bits
6) installed the IE9 patch update
...BOSD with IE9-32 and IE9-64 bits
7) Un-installed IE9
---- !!!!! Yeahh.... it works perfect on IE8-32 and IE8-64 bits


So, the cause of the problem might be related to IE9 and Flash 10.3.181.
If somebody know anything.......

Thanks in advance.

[dan71]

Finally I solved the problem....

IE9 Internet options:
-> Advanced -> Accelerated graphics : Tick the "Use software rendering instead of GPU rendering"

Since......no problem with IE9-32 and IE9-64

(Nvidia GeForce 8800GTS graphic card installed in my PC)