MOTU 828 Mk II not responding on firewire

[entilza72]

Hi gang,

I'm new to MOTU. I just picked up a second hand 828 Mk II but there's a bit of a hitch. Looking for some sage advice from MOTU Windows users.

I have Win 7 64 bit and installed the latest drivers from MOTU.

When I turn on the device, Windows does not detect anything on the end of the firewire cable. My first reaction was: it must be a driver problem. But the killer is: even if the drivers are not installed or there is a driver problem, Windows should still *detect* an unknown device is present on the firewire bus.

Tests:

• I've uninstalled and reinstalled the drivers. Same deal.
  
  I've tested on XP and the same deal.
  
  I've tested on a friend's Win 7 PC, and the same deal.
  
  I have tested all 3 PCs with a video camera firewire device, and all 3 detect an unknown device as soon as it is plugged in WITHOUT the drivers installed.
  
  I have replaced the 6-to-6 pin firewire cable. Same result.
  
  I have tested both ports on the device. Same result.
  
  I've looked at the firewire hosts under device manager - it shows the firewire controller, but no connected device (known or unknown).

I am now convinced the device's firewire ports are simply not responding. Before Windows even gets a chance to use the drivers, Windows must be able to detect a physical connection to a firewire device. This is not happening.

Either I've bought two faulty cables in a row, or the device is broken.

Can anyone fault my reasoning?

The guy I bought it off is a nice chap - he says it works with his Mac and he's willing to have a look at it in a day. But I just can't see how a Mac will make a physical FWire connection when a PC can't ... unless the cables are broken.

Thanks in advance for all suggestions.

Entilza.

[entilza72]

Hi guys,

The fault has been found:

BOTH the firewire cable (6 pin to 6 pin) AND the power cable needed to be replaced. I haven't got my own replacement firewire just yet.

Has anyone heard of this happening before (esp the power cable)? I suppose its possible the 2 firewire cables are just from a faulty batch?

Cheers,
Ent.