Hey all, can you please do a quick test with your mk3´s:
When rotating MIC1 or MIC2 trim knobs, an audible "pop" is heard in every dB increment/decrease (only if trim gain is between 6 - 24dB). Same happens with the trim controls on the CueMix-software. It is also visible in LCD, channel meter is reaching almost half of the scale when turning either of the mic preamps. Reason why I am asking this is that UltraLite mk1 and mk2 does not do this, so it makes me wonder if this is normal behaviour in mk3...
Thanks,
Ari
For all UltraLite mk3 owners
Moderator: James Steele
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Discussion related to installation, configuration and use of MOTU hardware such as MIDI interfaces, audio interfaces, etc. for Mac OSX
Discussion related to installation, configuration and use of MOTU hardware such as MIDI interfaces, audio interfaces, etc. for Mac OSX
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faxe-system
- Posts: 6
- Joined: Fri Oct 24, 2008 10:55 am
- Primary DAW OS: Unspecified
Re: For all UltraLite mk3 owners
I don't think that this is normal. I'm waiting for my tech reply and if they say it is broken I will give it back and will never buy anything MOTU related again. For anyone that is interested in the problem. I made video of it. http://www.youtube.com/watch?v=lDcbu3HjYnM
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faxe-system
- Posts: 6
- Joined: Fri Oct 24, 2008 10:55 am
- Primary DAW OS: Unspecified
Re: For all UltraLite mk3 owners
MotU Techlink Answer to my question concerning this problem.
"State change from 'Unread' to 'In progress'
Hi Henry,
This is the expected behavior for the Ultralite-mk3. This behavior is due to the nature of digital rotary encoders, such as those found on the trim knobs of the Ultralite-mk3.
As these knobs are not voltage controlled, the volume curve more closely resembles a staircase. Therefore, each adjustment produces an instant increase in volume with an associated audible click."
1. Any Ultralite MK3 or Ultralite user with the same problem?
2. How should I trim the input on a bigger stage? The Audience will love the loud clicks coming out of the speakers...
"State change from 'Unread' to 'In progress'
Hi Henry,
This is the expected behavior for the Ultralite-mk3. This behavior is due to the nature of digital rotary encoders, such as those found on the trim knobs of the Ultralite-mk3.
As these knobs are not voltage controlled, the volume curve more closely resembles a staircase. Therefore, each adjustment produces an instant increase in volume with an associated audible click."
1. Any Ultralite MK3 or Ultralite user with the same problem?
2. How should I trim the input on a bigger stage? The Audience will love the loud clicks coming out of the speakers...
Re: For all UltraLite mk3 owners
I got a techlink answer from Motu (after waiting 2 months...). It says that:
"The Trim knobs move in 1 dB increments. Because this is a large increase in volume it is normal to hear a noise when you increase the input level".
and:
"This is a normal behavior for the Ultralite Mk3".
So something in the desing of mk3 has changed from mk1 and mk2, as they do not have this "problem" caused by huge 1 dB steps in preamps.
I had my mk3 replaced earlier by local importer, their opinion was that it should not behave like this. Unfortunately my replacement unit also has this same popping-feature. Their service department is now analysing this problem (or feature), I´ll probably know more about it on next week...
"The Trim knobs move in 1 dB increments. Because this is a large increase in volume it is normal to hear a noise when you increase the input level".
and:
"This is a normal behavior for the Ultralite Mk3".
So something in the desing of mk3 has changed from mk1 and mk2, as they do not have this "problem" caused by huge 1 dB steps in preamps.
I had my mk3 replaced earlier by local importer, their opinion was that it should not behave like this. Unfortunately my replacement unit also has this same popping-feature. Their service department is now analysing this problem (or feature), I´ll probably know more about it on next week...
Re: For all UltraLite mk3 owners
So, now we know that this input trim noise is a normal feature in UltraLite-mk3.
For people who need to trim inputs in live, just buy a separate mixer or preamp, or return your Motu an buy an other audio interface.
I will ask Motu to add TechNote on their pages about this issue, and to remove following text from UltraLite-mk3 product page:
" The gain adjustment itself is smooth because it is analog..."
A popping staircase is far from being smooth.
I´ll post a message about this in MOTU Hardware & Windows -forum too.
p.s. Are 828´s sharing this same feature..?
For people who need to trim inputs in live, just buy a separate mixer or preamp, or return your Motu an buy an other audio interface.
I will ask Motu to add TechNote on their pages about this issue, and to remove following text from UltraLite-mk3 product page:
" The gain adjustment itself is smooth because it is analog..."
A popping staircase is far from being smooth.
I´ll post a message about this in MOTU Hardware & Windows -forum too.
p.s. Are 828´s sharing this same feature..?