828mk3 main outs missing from default device properties

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Discussion related to installation, configuration and use of MOTU hardware such as MIDI interfaces, audio interfaces, etc. with Windows
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ric7729
Posts: 13
Joined: Tue May 20, 2008 1:52 am
Primary DAW OS: Unspecified

828mk3 main outs missing from default device properties

Post by ric7729 »

I had finally gotten the 828 to work properly and was using it with no problems but now i dont have the main outs from the control panel > sounds and audio devices > sound playback - default device menu. I use to have the main outs in the drop down list but now they are missing and only the MOTU analog option is available. (before there were 3 or 4 different MOTU selections to choose from. I have tried reinstalling the drivers and software to no avail and also resetting the default settings on the 828. I can only think some software isntall caused the problem or the changing of some setting but im sure what. Any help appreciated
CSprague
Posts: 79
Joined: Sat May 31, 2008 11:25 am
Primary DAW OS: Unspecified

Post by CSprague »

Is there an option to show disabled devices?
ric7729
Posts: 13
Joined: Tue May 20, 2008 1:52 am
Primary DAW OS: Unspecified

Post by ric7729 »

Not in that menu section. Furthermore within cuemix the main outs are shaded out in the drop down list under the monitor level button. Any idea what would cause that?
CSprague
Posts: 79
Joined: Sat May 31, 2008 11:25 am
Primary DAW OS: Unspecified

Post by CSprague »

Sorry can't recreate your problem on my system, I'm using Vista 64. Have you tried doing a factory reset of the 838m3 an restarting everything?
ric7729
Posts: 13
Joined: Tue May 20, 2008 1:52 am
Primary DAW OS: Unspecified

Post by ric7729 »

yeah i have. In cuemix only the analog channels are available for output and in the MOTU audio console under the 828mk3 tab there are only 4 drop down menues available and they only let me choose analog aswell.
CSprague
Posts: 79
Joined: Sat May 31, 2008 11:25 am
Primary DAW OS: Unspecified

Post by CSprague »

There is another little program that is loaded with Cuemix FX. I think it is Audio Console. You run this with cuemix inactive and it lets you configure, activate and deactivate ports, mainly the digital, but it might have some direction to look at.
ric7729
Posts: 13
Joined: Tue May 20, 2008 1:52 am
Primary DAW OS: Unspecified

Post by ric7729 »

if you read my last post thats what i tried doing. Is there a way to post screenshots or attachments on this site?
ric7729
Posts: 13
Joined: Tue May 20, 2008 1:52 am
Primary DAW OS: Unspecified

Post by ric7729 »

I ended up reinstalling windows which fixed the problem.
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