Crackling and noise on output 2 of Traveler

mr_nabo · Post by **mr_nabo** » Tue Nov 06, 2007 12:02 am

I'm fearing this is a common problem. I have a •••• load of noise and crackle on my input 2 of my MOTU Traveler, and it's been getting worse.

MOTU support have only suggested I update the drivers, which is crap support if you ask me, but I need to know whether this is a case of sending the unit back straight away or whether there's some trick I can do to remedy the problem as it's impossible to work with it like this.

Any advice?

mr_nabo · Post by **mr_nabo** » Fri Nov 09, 2007 6:24 am

Spoke with MOTU support, they suggest I update to the latest driver and firmware and reset to the factory defaults. This has brought the noise down considerably, but input 2 is still very noise in comparison to the rest, and the occasional crackle slips through.

If you have the same problem, I recommend you do this first, then think about sending it in to MOTU for a repair service. Apparently it's a flat rate of $75 to repair, which isn't bad, but expensive if you have to send it back 3 or 4 times like some of the posts I've read here!

I'm now also going to switch to mains power after the horror stories motherboards melting after using bus-powered units...

macdeath · Post by **macdeath** » Sat Nov 10, 2007 12:49 am

Did it worked finally?

Mine work after replacing the unit 5 times.

I think Motu released a part of malfunctioning Travelers.

Can u please tell me when and where u bought it?

mr_nabo · Post by **mr_nabo** » Sun Nov 11, 2007 2:15 pm

Hi,

I bought it from Zzounds in October time last year. I reset to the factory defaults, updated the firmware and driver and that seems to have helped a bit, but the 2nd input is still noisy as hell.

May well be a bad batch...