DP5 Unexpected Error : The Solution

[HCMarkus]

The tip-off on the Aisian Font thing should have been the old DP Haiku's...
are they still available at MOTU's site?

[llipscomb]

I don't understand MOTU. I went to their tech support tech links to ask about a fix for the -8796 error and after describing the problem discussed in this thread, most of my questions came back as "rejected". The ones with an actual response were requests for more info - which I provided.

That's the worst customer service I've gotten in years. They might as well have said, "screw you". No "Were working on it.", no "We don't have a fix at this time." just "rejected."

I have a 3 month old 3.06 GHz iMac 24", 4 MB ram. I have nothing installed - only the standard Dp install and the updates from DP. I have a real problem with DP crashing on launch. If I copy LiGothic into my system folder before I launch DP, it opens but won't see my Traveler Mk III. If I close DP and relaunch, it crashes again. I've deleted everything MOTU/DP and reinstalled - 3 times. No joy.

New user account, install DP and drivers fixed the crash problem but DP still won't see the Traveler Mk III. . .

It's not like DP is the only software out there - you'd think they would be at least somewhat interested in keeping customers they have and provide a civil response to an honest question.

Has anyone found a fix for this or shall I just start using ProTools or Logic again?

Thanks

(Oh, to be fair, the response I did get asked if I had tried a different firewire cable. Duh - I tried several - all of which worked fine with other devices - and still do.)

[llipscomb]

An update to my last post - I installed Snow Leopard last week and the installation objected to 3 fonts in the system/library/fonts folder. It further asked me if I wanted to move them to the trash. I said yes and all my problems with DP have vanished.

Can't remember which 3 they were though.

[Shooshie]

I posted a thread on the Snow Leopard font problem that is wreaking havoc in the publishing world. I just had this feeling that it might be related to DP crashes.

Your story has just confirmed my intuition. Thanks.

Shooshie