Search found 3 matches
- Sat Jan 29, 2022 10:03 am
- Forum: MOTU Theoretical Discussions, Gripes, Petitions & Off Topic
- Topic: MOTU's ridiculously good out-of-warranty repair program!
- Replies: 27
- Views: 7642
Re: MOTU's ridiculously good out-of-warranty repair program!
I'm not talking about repairing vintage gear. I have my share of venerable equipment. If any of it dies, I would be sad but not surprised. What I am saying is that most musical gear companies understand that a reputation is important. They generally will try to help you succeed with their products, ...
- Sun Jan 02, 2022 11:06 am
- Forum: MOTU Theoretical Discussions, Gripes, Petitions & Off Topic
- Topic: MOTU's ridiculously good out-of-warranty repair program!
- Replies: 27
- Views: 7642
Re: MOTU's ridiculously good out-of-warranty repair program!
Unfortunately, none of this is true any more. I’m not sure when MOTU changed their tune, but the fact is they don’t support their products at all if they’re out of warranty. They will not repair them, even at cost. They will not refer you to someone that can repair them. This, coupled with the fact ...
- Thu Dec 30, 2021 1:20 pm
- Forum: MOTU Theoretical Discussions, Gripes, Petitions & Off Topic
- Topic: MOTU customer service is BAD!
- Replies: 32
- Views: 5072
Re: MOTU customer service is BAD!
I just wanted to chime in because I completely agree with the OP. I recently had my MOTU 24Ai die after three years. When I contacted MOTU, there was absolutely nothing they could do for me because the unit was out of warranty. This is what they told me: Unfortunately, we're unable to replace or rep...