MOTUnation.com

Hi,
Please click the link below and follow the Sl Mk II trouble shooting guide, hopefully this helps your issue.

http://us.novationmusic.com/answerbase/ ... ting-guide

If still in need of help please contact Novation support.

Hi Everyone, Focusrite firewire interfaces work properly with DP and windows 8 computers, please make sure you have the correct compatible chipset installed. Click the link below to see the if your chipset is compatible with your interface: http://us.focusrite.com/answerbase/how-can-i-tell-if-my-fir...

Please make sure you have the latest version of Scarlet Mix Control installed, click the link below to install and download: http://us.focusrite.com/downloads?product=Scarlett+8i6 If still having trouble please contact Focusrite technical support: http://us.focusrite.com/answerbase/contact Best rega...

Please check out the following links for more information about RedNet:

http://youtu.be/zq7ZB68X5NY

https://www.youtube.com/watch?v=8hZtpa7htbc

https://www.youtube.com/watch?v=vzRMG5aNOkQ

Hope this information helps,

Best Regards,

Im sorry to hear your having issues with your unit, we will be happy to help you resolve these issues. Please contatct Novation Technical support for help resolving your issue:

http://us.novationmusic.com/support/contact-support

Thanks

What is your case number so we can speed up the process and help you get your issue resolved?

For more information about connecting your unit, please contact Focusrite technical support at 1310-322-5500 we will be glad to help answer your question.

Sorry to hear about your issues, please contact Novation technical support at 1310-322-5500 we will be glad to help you resolve this problem.