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That is bizarre ... I suppose you don't want to try experimenting further with it to see what combo's work and don't work, especially now you have it functioning properly. I tried mine on a PPC and an Intel and always had the "UP" showing on the LED's. I also tried it not plugged into a co...

I have to admit I feel pretty gutted that the firmware that was made and recommended by MOTU caused an issue that I now pay MOTU tech people to fix. I have asked them to reconsider their quote for fixing the unit considering the circumstances. And although the unit was only 6 months old, it still fa...

I tried the same thing ... but no mater how long I held down the volume button nothing happened.

So what were you using before the 8pre? Was it just the built in sound on your computer or another sound card? Just curious

Wow ... thanks for the accolades ... that went well!

Nice photo of the fuse btw ...

Cold it is ... took my kids to see snow for the first time in their lives ... heat pumps are good!

Let me know how you go

I just had a chat to a friend of mine who is an electrician and explained your situation to him. He said that you have most likely fried it. Having said that he would suspect that, you have probably only fried the fuse. He said it may have an in line fuse in it, most likely glass. You could open the...

So have you registered the product under your name? Once you have set up an account you can use a techlink and a support person will respond to your question. It can take a couple of days to get a response. I had some trouble phoning too ... and I am calling the US from here in New Zealand which was...

I have not had any joy yet ... I contacted MOTU tech support and this is the info they gave me to reset the unit "Have you tried running the firmware upgrade again? Have you tried resetting the factory defaults? -Power the unit on. -Press and hold the Volume knob until "D?" appears on...

Disconnect the FireWire cable, and power it on. After it boots up, hold down the knob button for between 5 and 10 seconds. At this point, I think you should see "D?" displayed on the meter LEDs. Turn the knob to the right to execute the reset. Again it was a good suggestion ... but nothin...

- Try a factory reset - push the Setup knob, turn it all the way to the right and follow the directions on the LCD. (828 mk II, Traveler and UltraLite ONLY) this doesn't apply to the 8pre - Try setting both your Optical Input and Optical Output in the MOTU Console to ADAT. I can't change any settin...

yes I have turned both off and on ... the thing is ... it shouldn't have to be plugged into the computer at all to work, it has been designed to work as a stand alone converter ... having said that it doesn't work with the computer or without it.

Any other suggestions?

Anyone got any advice? I have contacted tech support at MOTU but I am recording tomorrow and now the 8pre is not being recognised by the computer. After turning it off and on all it shows is the "UP" lights on the front panel like when it was updating.

I have the latest drivers installed.