Gripe: "Wastin' Away Again in Rosettaville"
Posted: Fri Aug 11, 2023 2:58 pm
Wastin' away again in Rosettaville
Searchin' for my favorite plugins I lost
Some people claim that it's Apple to blame
But I know...
It's the developer's fault...
Sorry... just a rant. A while back I got a DT-TC2290 and DT-TC8210 on sale. Those are a delay and reverb plugin respectively and they come with these little cool hardware desktop controllers. I was suspicious when I got them pretty cheap on sale and wrote to TC and asked them about Apple Silicon. I was told, oh yeah, they're working on it.
So, I guess TC is now part of some big conglomerate and they have a slow as molasses online forum under the umbrella of "MusicTribe". See for yourself: https://community.musictribe.com/discus ... ic/124/129
What bothers me is absolutely no word on progress about Apple Silicon support. I get bombarded with emails and Facebook ads touting their guitar pedals and the like (maybe that's where they're making their money), but their communication is abysmal. There's one rep on the forum who maybe poked his head up FIVE MONTHS ago to say that they're working on Apple Silicon and that they're in beta... should be soon or whatever... and then silence. Periodically I drop in to say "Well, it's been FIVE MONTHS. What's up?" No response.
I'm getting sick of these companies that can't even give us the slightest info and have more or less just stonewalled users on their online forums. TC used to be a pretty on the ball company and maybe the profit is all the the pedals now and the entity that took them over doesn't give a crap about plugins and Apple Silicon support. Dunno.
Lexicon/Harman is another example. There's a thread here:
https://proforums.harman.com/lexicon/di ... t3-support
I bought the PCM Native Reverb bundle some months ago, admittedly on a killer deal a Best Service. In that topic, their rep has said that, oh yes... they are working on native Apple Silicon support. But again precious little info... "nothing to see here"... and no info for months. I feel for the Lexicon/Harman rep as he more or less came out and said that he feels for the end users, and he's trying to impress up on higher ups that we want info, even vague info like "Last quarter of 2023" etc. but they won't give him anything to give to us.
Bottom line: my patience is wearing thin with these companies. Honestly, it's not the fact that they're late to the party with Apple Silicon support. What I really resent, is that they just ignore us and won't tell us crap!! That sort of disregard for the customer is what is making me seriously contemplate avoiding doing business with these developers that treated users with disdain... or simply ignored us.
Oh... and you can throw Boz Digital onto that big pile. Daily I'm getting emails trying to entice me to buy some new plugin while the products I previous bought are "Wastin' Away Again in Rosettaville." No info. No nothing.
Searchin' for my favorite plugins I lost
Some people claim that it's Apple to blame
But I know...
It's the developer's fault...
Sorry... just a rant. A while back I got a DT-TC2290 and DT-TC8210 on sale. Those are a delay and reverb plugin respectively and they come with these little cool hardware desktop controllers. I was suspicious when I got them pretty cheap on sale and wrote to TC and asked them about Apple Silicon. I was told, oh yeah, they're working on it.
So, I guess TC is now part of some big conglomerate and they have a slow as molasses online forum under the umbrella of "MusicTribe". See for yourself: https://community.musictribe.com/discus ... ic/124/129
What bothers me is absolutely no word on progress about Apple Silicon support. I get bombarded with emails and Facebook ads touting their guitar pedals and the like (maybe that's where they're making their money), but their communication is abysmal. There's one rep on the forum who maybe poked his head up FIVE MONTHS ago to say that they're working on Apple Silicon and that they're in beta... should be soon or whatever... and then silence. Periodically I drop in to say "Well, it's been FIVE MONTHS. What's up?" No response.
I'm getting sick of these companies that can't even give us the slightest info and have more or less just stonewalled users on their online forums. TC used to be a pretty on the ball company and maybe the profit is all the the pedals now and the entity that took them over doesn't give a crap about plugins and Apple Silicon support. Dunno.
Lexicon/Harman is another example. There's a thread here:
https://proforums.harman.com/lexicon/di ... t3-support
I bought the PCM Native Reverb bundle some months ago, admittedly on a killer deal a Best Service. In that topic, their rep has said that, oh yes... they are working on native Apple Silicon support. But again precious little info... "nothing to see here"... and no info for months. I feel for the Lexicon/Harman rep as he more or less came out and said that he feels for the end users, and he's trying to impress up on higher ups that we want info, even vague info like "Last quarter of 2023" etc. but they won't give him anything to give to us.
Bottom line: my patience is wearing thin with these companies. Honestly, it's not the fact that they're late to the party with Apple Silicon support. What I really resent, is that they just ignore us and won't tell us crap!! That sort of disregard for the customer is what is making me seriously contemplate avoiding doing business with these developers that treated users with disdain... or simply ignored us.
Oh... and you can throw Boz Digital onto that big pile. Daily I'm getting emails trying to entice me to buy some new plugin while the products I previous bought are "Wastin' Away Again in Rosettaville." No info. No nothing.