Hello everyone
I had recently got the Motu 624 with great expectations looking into my needs and a bit of future proofing. However really disappointed with setting it up on my desktop. My desktop is quite old but still a processor powerhouse running AMD Phenom II X6 1090 T (3.2 GHz) and 8 gigs ram @ 1600 MHz.
The moment I connect it to the desktop and try to play a sound , the windows crashes with a BSOD and error KMODE EXCEPTION NOT HANDLED (WHAT FAILED : MOTUPROAUDIO.SYS)
Have installed the latest drivers and updated to latest firmware but it keeps repeating.
Incidentally , all the analog channels and setting up the device in a wifi works fine. The usb connection also works fine with my laptop running a really underpowered AMD A5000 CPU.
Could someone really guide me to what I could possibly do ??
I have tried all of the following steps
- tried different USB ports
- disconnected all peripherals ..only interface and mouse
- used a AC powered USB 3.0 hub
- fresh install windows 10 / windows 7
- disabled USB suspend on sleep
- disabled onboard motherboard sound, IE1394 port
My PC works absolutely fine running intensive tasks , video encodings , games and no BSOD on connecting any USB peripherals like MIDI keyboard, hard disk, wifi adapters.
I have fired in a query to the technical team at MOTU but would be really grateful if anyone could please help out and share some insights ..Please!
Thanking you all
MOTU 624 and Windows 10 BSOD and crash
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Discussion related to installation, configuration and use of MOTU hardware such as MIDI interfaces, audio interfaces, etc. with Windows
Discussion related to installation, configuration and use of MOTU hardware such as MIDI interfaces, audio interfaces, etc. with Windows