Shout out to MOTU tech support
Moderator: James Steele
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This forum is for most discussion related to the use and optimization of Digital Performer [MacOS] and plug-ins as well as tips and techniques. It is NOT for troubleshooting technical issues, complaints, feature requests, or "Comparative DAW 101."
This forum is for most discussion related to the use and optimization of Digital Performer [MacOS] and plug-ins as well as tips and techniques. It is NOT for troubleshooting technical issues, complaints, feature requests, or "Comparative DAW 101."
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philbrown
- Posts: 2366
- Joined: Fri Nov 05, 2004 10:01 pm
- Primary DAW OS: MacOS
- Location: Almost Mexico
Shout out to MOTU tech support
I have been getting fast, intelligent responses to submitted Techlinks. It's not the boilerplate "Did you trash preferences" - they really are listening and replicating/verifying issues with no runaround. I appreciate that very much.
2020 iMac 27" 3.6GHz 10 core i9 • Mac OS 12.2.1 • DP 11.04 • UAD-8 Octo card • Midas M32R
Plugs: UAD•Slate•Scuffham•Flux IRCAM•NI Komplete•Klanghelm•Waves•Spectrasonics•Arturia•Soundtoys•Nomad Factory•PSP•Stillwell•Cytomic•Korg•Five12•GForce
Plugs: UAD•Slate•Scuffham•Flux IRCAM•NI Komplete•Klanghelm•Waves•Spectrasonics•Arturia•Soundtoys•Nomad Factory•PSP•Stillwell•Cytomic•Korg•Five12•GForce
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stubbsonic
- Posts: 5153
- Joined: Fri Dec 22, 2006 12:56 pm
- Primary DAW OS: MacOS
- Contact:
Re: Shout out to MOTU tech support
Without going into details, one time, a MOTU tech support person made an honest mistake in trouble-shooting something. But rather than making me "eat" the consequences of the mistake, that support person did the right thing-- and without hesitation. Yea, I've been pretty happy with MOTU's support over the years.
Another case was far less satisfying-- i.e., denying/other-blaming an easily replicated issue (the adjacent note bug)-- but I guess they can't always be perfect. Still, I like all those folks.
Another case was far less satisfying-- i.e., denying/other-blaming an easily replicated issue (the adjacent note bug)-- but I guess they can't always be perfect. Still, I like all those folks.
M1 MBP; OS 15.3, FF800, DP 11.33, PC3K7, K2661, iPad6, Godin XTSA (w/ SY-1000), 2 Ibanez 5-string basses (1 fretted, 1 fretless), FX galore
http://www.jonstubbsmusic.com
http://www.jonstubbsmusic.com
Re: Shout out to MOTU tech support
It's definitely gotten better over the years. I still think some of their record keeping could use some work, like when one tech confirms a bug and later, another has never heard of it.
828x MacOS 14.7.5 M1 Studio Max 1TB 64G DP11.34
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midilance
- Posts: 885
- Joined: Mon Oct 18, 2004 10:01 pm
- Primary DAW OS: MacOS
- Location: Las Vegas, Nevada
- Contact:
Re: Shout out to MOTU tech support
Kudos to MotU tech support.
Mac Studio m2 Max // OS 14.7// DP 11.34 // MotU Ultralite mk4 // Komplete Ultimate 15 // Arturia V Collection 9 // Korg Collection // Stylus RMX 1.8 // Omnisphere 2.6.2c // Scarbee Keys and Basses // T-Racks 5 Max // Amplitube 5 Max // BFD3 // Blue3 // PolyM //