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mk3 is buggy with many problems !!! :(

Posted: Thu Dec 21, 2017 9:03 am
by Godly
Hi Motu,

I'm a user of motu for years and have mk3.
I reinstalled on a new laptop and some old problems return and again some new:

1 - I cannot get any signal flowing through Cue Mix, I've set focus to the channels, but whatever I try, there's nu signal sign coming out of the software, nor does it affect the signal or volumes etc. It does work because I can select the headphones from the menu.

How can I fix this, I already reinstalled or even downgraded to the older version of the driver. No use...

2 - Seems that the ASIO driver has lots of bugs, sometimes crackels happen after a while (on my previous laptop). I recently discovered that the synth VST I use gave also crackles, so I complained the developper. I installed ASIO4ALL, and my problems are gone with that driver !!!! Only way I can get the motu driver working is by setting to 1024 latency. All lower gives crackles. I'm not even sure it affects the latency time,feels like the same respons time to me, the low or high settings...

3 - Old ghost problem reapears: After a while USB port 1 at the right is shut off, motu is still recognised as driver in de DAW but the DAW doesnt wanna play...
Switching to USB2 on the left solves the trick (all right usb don't work anymore). Strange enough: this is a new laptop and that problem was on the old one also!!! Only way to resolve this is to reinstall windows or restore to a point before the prob.

This way the soundcard is unreliable on stage, worse, it's unusable! I cannot change the settings or asio driver gives problems.

My config:
- downloaded latest motu drivers
- w10 i7-3820qm 16 Gb ram

Please urgently help!
I need to rely on my motu on stage.

Re: mk3 is buggy with many problems !!! :(

Posted: Tue Jan 02, 2018 6:50 pm
by mesayre
Hey there
Not sure if you ever got your problem fixed, but FYI this is not an official MOTU forum; they aren't likely to see this post here. If you haven't tried already, try their support pages on MOTU.com or give them a call - http://www.motu.com/techsupport

Re: mk3 is buggy with many problems !!! :(

Posted: Tue Jan 02, 2018 9:41 pm
by terrybritton
Also, as I have stated many times - the ASIO drivers are fine, but the "MOTU Audio Wave for 64 bit" WINDOWS drivers are horrendous and cause all of these problems, I am convinced (after chasing this issue for almost a year before finally discovering that simply disabling that driver in the device manager made all the issues go away).

I posted this info over here also:
viewtopic.php?f=14&t=63265&p=550017#p550017

In short - use the MOTU box as an interface for your professional life - your DAW and other software (like Cantabile!) :-)

Use the Realtek or other windows card built into the computer for your Windows Audio listening.

Terry