Brand New Micro Express Fails in OSX Sierra
Posted: Thu May 25, 2017 8:37 pm
I have a problem with a new Micro Express USB that no one seems to be able to solve.
I have a new old stock mid 2014 Mac Book Pro retina 2.8ghz 4 core 16 gigs of ram and an SSD, running OSX 10.12 .4 Sierra This is the model that is recommended by many DAW manufacturer’s as the most reliable of its kind which is why I bought it.
This is a new machine so everything that is on it was installed less than 2 weeks ago.
The only other thing on this machines besides pro tools 12 is the Arturia MIDI setup utility
I installed Motu MIDI installer 1.6.6 restarted and then connected the Micro express to one the laptops USB ports. The Micro was seen by clock works right away. So I made the changes I wanted which it responded to by changing the corresponding light on the front of the devices and then tried to save, only to be confront with a clock works error-
“An unexpected error has occurred”
So I updated the firmware on the Micro Express, no change.
So I opened up pro tools 12 & created a MIDI track , the micro express was listed. All 6 outputs work fine but all 4 inputs say “undefined” and as such are unusable.
So I went to the OS MIDI setup page and there was the micro express icon, if I click on it, the clock works utility pops up, I can not make any changes from inside the OS MIDI utility to the Micro Express.
I have tried different USB ports. I tried a thunderbolt to USB adapter and everything including the save error remains the same.
I have un installed and reinstalled a few times to no avail.
I hooked the Micro express up to another mac book I have that is similar to the mac book in question, this one has pro tools 12 on it as well as the same Arturia MIDI setup utility, this machine is a bit older and running el Capitan. The micro express works on this machine fine. It also works on windows machines.
It just does not seem to like Sierra. Motu tech is telling me this is not possible. That the micro express is fully compatible with Sierra but after running all kinds of tests I am not so sure this is true.
Anyone have any information that could steer me in the right direction I am baffled?
I have a new old stock mid 2014 Mac Book Pro retina 2.8ghz 4 core 16 gigs of ram and an SSD, running OSX 10.12 .4 Sierra This is the model that is recommended by many DAW manufacturer’s as the most reliable of its kind which is why I bought it.
This is a new machine so everything that is on it was installed less than 2 weeks ago.
The only other thing on this machines besides pro tools 12 is the Arturia MIDI setup utility
I installed Motu MIDI installer 1.6.6 restarted and then connected the Micro express to one the laptops USB ports. The Micro was seen by clock works right away. So I made the changes I wanted which it responded to by changing the corresponding light on the front of the devices and then tried to save, only to be confront with a clock works error-
“An unexpected error has occurred”
So I updated the firmware on the Micro Express, no change.
So I opened up pro tools 12 & created a MIDI track , the micro express was listed. All 6 outputs work fine but all 4 inputs say “undefined” and as such are unusable.
So I went to the OS MIDI setup page and there was the micro express icon, if I click on it, the clock works utility pops up, I can not make any changes from inside the OS MIDI utility to the Micro Express.
I have tried different USB ports. I tried a thunderbolt to USB adapter and everything including the save error remains the same.
I have un installed and reinstalled a few times to no avail.
I hooked the Micro express up to another mac book I have that is similar to the mac book in question, this one has pro tools 12 on it as well as the same Arturia MIDI setup utility, this machine is a bit older and running el Capitan. The micro express works on this machine fine. It also works on windows machines.
It just does not seem to like Sierra. Motu tech is telling me this is not possible. That the micro express is fully compatible with Sierra but after running all kinds of tests I am not so sure this is true.
Anyone have any information that could steer me in the right direction I am baffled?