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Crashes - seemingly related to video
Posted: Sun Apr 30, 2017 9:21 pm
by dscid
I just installed the latest demo, and have been trying to set up a template. All was well- I set up all of the essentials. I decided to import a video, and it became unstable. I wanted to continue pushing forward with the actual template, so I ignored the problem. Now that I've finished the setup, I can't ignore it any longer
The video doesn't seem to cause the crash. Rather, it crashes consistently after extracting the audio to a track.
Any advice/ideas?
Win10/VEP6/DP9/RME HDSP 9562
Re: Crashes - seemingly related to video
Posted: Mon May 01, 2017 7:20 am
by MIDI Life Crisis
I'm not sure about the formats for Windows visual media, but two things to try.
1) Re-export the video to create a new, fresh video file.
2) Re-export the video and reduce the size (resolution).
Re: Crashes - seemingly related to video
Posted: Mon May 01, 2017 11:22 am
by dscid
This may have helped. I was able to watch a shorter animated episode for several minutes. I stopped the video, tried to access the mixer and boom-crash.
So this crash was different in that I tried to open another window (with video stopped, but audio extracted). I tried to open the mixer because after clicking on the Sequence tab, I received an error for the first time, but no crash.
Also, the manual says that any video file that I open with Windows Media Player should be able to be opened in DP9. But .MKV is not showing up as a valid file when I browse for a video and is invalid if I 'Show All Files' and try to open.
I know many people are getting along with DP9/Windows/VEP, so what gives? It can't be a bad plugin, because I have not loaded any plugs besides VEP at this point.
Trashed Prefs didn't help. Crash occurred in Safe-DP9 mode. Is support offered for 'demo users'?