MOTUnation.com

Hi,

Since I updated to MacOS Sierra my Motu 828MK3 isn't as handy as it was before.

First of all, firewire is history. Both ports don't work anymore. So, I switched to USB. That works mediocre. Each time when I wake up my MacBook Pro Retina 15" (mid 2012) it does see my Motu 828MK3 but there's no sound at all. When I try to play some mp3 or itunes or whatsoever, the system gets overheated and crashes. When I turn of my Motu suddenly everything starts to work again and MP3's can be played again with the internal soundboard of my Mac. When I put my Motu back on I get the same problem. The workaround for it, is that I have to restart my Macbook...... every time after I woke it up... so even after a small break....

This is really annoying. I got the latest firmware and software updated on my Motu.

Re-install and clean Macbook install is NO option as I can't take the risk because I'm in the middle of some important projects and I don't want to lose any plugins or something.

Any tips anybody?
Thanks!

temporary assist suggestion: disable sleep.

If your FireWire port is down, try resetting the NV RAM.
https://support.apple.com/en-us/HT204063

This was an issue for me between OS 10.5 – 10.9. Not been a problem for me since Yosemite.

Hi everyone,

Travis from MOTU Tech Support here. I just wanted to let you all know that we just released a new audio installer that should resolve this issue.

http://motu.com/download

Go ahead and get it installed on your systems and let us know what you think.

Travis - MOTU Support

travisvhagan wrote:Hi everyone,

Travis from MOTU Tech Support here. I just wanted to let you all know that we just released a new audio installer that should resolve this issue.

http://motu.com/download

Go ahead and get it installed on your systems and let us know what you think.

Travis - MOTU Support

Travis, please see this post.

Terry

travisvhagan wrote:Hi everyone,

Travis from MOTU Tech Support here. I just wanted to let you all know that we just released a new audio installer that should resolve this issue.

http://motu.com/download

Go ahead and get it installed on your systems and let us know what you think.

Travis - MOTU Support

Looks to me it has been solved!

Yep!

Terry

After installing the Nov 1st Audio Drivers my MacBook Pro crashes when going to sleep!

MOTU 828mk3 FW and Sierra

Hello,

I am running the latest MOTU driver on Sierra and my Mac is still crashing when going to sleep mode while the 828 MK3 is connected.

Is this going to be fixed?

askyourself wrote:Hello,

I am running the latest MOTU driver on Sierra and my Mac is still crashing when going to sleep mode while the 828 MK3 is connected.

Is this going to be fixed?

What is your hardware and OS? How are you connected?

Be specific.

I am running macOS 10.12.1 Sierra on a MacBook Pro (Retina, 15-inch, Mid 2014). I am using the newest MOTU Firmware and Driver.

The MOTU 828 MK3 is connected via a Thunderbolt to Firewire 800 Adapter and a 10 meter FW800 to FW400 cable. I tried to connect a shorter Firewire cable (2m) instead, but the problem is still there.

I assume both devices are okay and this is some incompatibility issue. I got no problems with the MacBook when the MOTU is not connected whereas the MOTU 828 MK3 is running fine on my old MacBook Pro (13" from 2010, with Firewire 800, El Capitan).

Thanks for your help.

I own a MOTU Ultralite MK3. I've installed the linked driver update previously, but am experiencing the same sleep crash issue. It is connected via Firewire -> Thunderbolt adapter -> USB-C adapter to my 2016 Macbook Pro running Sierra(updated). It crashes when the computer goes into sleep. If I turn off the Ultralite, no crashes. If I disable sleep, no crashes.

Here is the top of my crash report:

Anonymous UUID: BFCD1693-2FAC-C832-295F-8CB89BF2F6DF

Sat Dec 10 18:18:15 2016

*** Panic Report ***
panic(cpu 0 caller 0xffffff800b4065ea): Kernel trap at 0xffffff7f8bf83cfd, type 13=general protection, registers:
CR0: 0x000000008001003b, CR2: 0x0000065aa2855000, CR3: 0x0000000010144000, CR4: 0x00000000003627e0
RAX: 0x03a461f0bae800be, RBX: 0xffffff80354f5840, RCX: 0x0000000009000000, RDX: 0xffffff800ba6ab58
RSP: 0xffffff9221e03cb0, RBP: 0xffffff9221e03cc0, RSI: 0x0000000001150007, RDI: 0xdeadbeefdeadbeef
R8: 0xffffff80367aee00, R9: 0x0000000000000001, R10: 0x0000000000000000, R11: 0x0000000000000008
R12: 0xffffff80354f5840, R13: 0xffffff80338df320, R14: 0x00000000e0008020, R15: 0xffffff803df3fe70
RFL: 0x0000000000010282, RIP: 0xffffff7f8bf83cfd, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0x0000065aa2855000, Error code: 0x0000000000000000, Fault CPU: 0x0, PL: 0

Backtrace (CPU 0), Frame : Return Address
0xffffff81cace4c50 : 0xffffff800b2f368c
0xffffff81cace4cd0 : 0xffffff800b4065ea
0xffffff81cace4eb0 : 0xffffff800b2a5743
0xffffff81cace4ed0 : 0xffffff7f8bf83cfd
0xffffff9221e03cc0 : 0xffffff7f8bf83e55
0xffffff9221e03ce0 : 0xffffff7f8befa57b
0xffffff9221e03d00 : 0xffffff7f8bed90b2
0xffffff9221e03d50 : 0xffffff7f8bed9f81
0xffffff9221e03dc0 : 0xffffff7f8ca1a50c
0xffffff9221e03e10 : 0xffffff7f8ca19a70
0xffffff9221e03e50 : 0xffffff7f8bef9542
0xffffff9221e03e90 : 0xffffff800b8c3740
0xffffff9221e03f00 : 0xffffff800b32b33a
0xffffff9221e03fb0 : 0xffffff800b2a2af7
Kernel Extensions in backtrace:
com.apple.iokit.IOFireWireFamily(4.6.4)[FAA82817-3C1F-3F12-8CF8-2E265092C7ED]@0xffffff7f8bed5000->0xffffff7f8bf47fff
com.apple.driver.AppleFWOHCI(5.5.5)[6EF0BC66-3AF8-3272-AE3A-E588FFB07BF7]@0xffffff7f8ca14000->0xffffff7f8ca39fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[A55C1363-A09F-3755-9BD3-526A7A2C3B5B]@0xffffff7f8bb32000
dependency: com.apple.iokit.IOFireWireFamily(4.6.4)[FAA82817-3C1F-3F12-8CF8-2E265092C7ED]@0xffffff7f8bed5000
com.motu.driver.FireWireAudio(1.6)[00000000-0000-0000-0000-000000000000]@0xffffff7f8bf59000->0xffffff7f8bfe5fff
dependency: com.apple.iokit.IOUSBFamily(900.4.1)[365596E4-A771-3427-B576-DB02D03FAEFE]@0xffffff7f8bc06000
dependency: com.apple.iokit.IOHIDFamily(2.0.0)[1A48D920-280E-36FA-8D48-49B79A5656E6]@0xffffff7f8bd68000
dependency: com.apple.iokit.IOReportFamily(31)[B14DC3D3-7250-3DA3-BF50-C666EBEDAF4C]@0xffffff7f8bdf6000
dependency: com.apple.iokit.IOPCIFamily(2.9)[A55C1363-A09F-3755-9BD3-526A7A2C3B5B]@0xffffff7f8bb32000
dependency: com.apple.iokit.IOAudioFamily(205.11)[03A8E3F2-F30D-3D41-85E7-0B1C58034419]@0xffffff7f8be9d000
dependency: com.apple.iokit.IOFireWireFamily(4.6.4)[FAA82817-3C1F-3F12-8CF8-2E265092C7ED]@0xffffff7f8bed5000

BSD process name corresponding to current thread: kernel_task

Mac OS version:
16B2659

Kernel version:
Darwin Kernel Version 16.1.0: Wed Oct 19 20:31:56 PDT 2016; root:xnu-3789.21.4~4/RELEASE_X86_64
Kernel UUID: 75CA1C4D-7BF4-321B-B544-D8F1B6D60EF8
Kernel slide: 0x000000000b000000
Kernel text base: 0xffffff800b200000
__HIB text base: 0xffffff800b100000
System model name: MacBookPro13,3 (Mac-A5C67F76ED83108C)

System uptime in nanoseconds: 1646889401986
last loaded kext at 1646757645451: com.apple.driver.usb.cdc.acm 5.0.0 (addr 0xffffff7f8f809000, size 57344)
last unloaded kext at 363134208272: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f8d748000, size 40960)
loaded kexts:
com.motu.driver.FireWireAudio 1.6 71459

I'm getting the same crash as others with the Nov 1st drivers (1.6 71459). Running macOS Sierra 10.12.2 with an UltraLite mk3 on a mid-2011 iMac. It happens every time the Mac sleeps.

What is MOTU saying about this?

And why would anybody let a studio computer go to sleep?

It caused so many oddball problems with connected devices that I turned that off many, many years ago. I would advise you do the same.