UltraLite AVB "Could not communicate with device" crash
Posted: Sat Apr 25, 2015 9:55 am
UPDATE: There is a Windows workaround for this bug. See my more recent post below.
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The MOTU browser interface is crashing, going to a gray screen that says only "Could not communicate with device." Has happened three times since installing the product yesterday. I'm using Windows 7 Ultimate with Firefox, both up-to-date. The only solution is to reboot the computer. Firefox is my preferred browser and is wht the interface opens in by by default. My connection is directly to a USB2 port on the computer's motherboard. I've tried pasting the URL into Chrome or IE, but still get the "can't communicate" message. (Update: I changed my default brower to Internet Explorer 11, so the MOTU software will open in that, and still have this problem. I've tried closing browsers, turning off (and after a brief wait) turning on the UltraLite unit, and other "start from scratch" approaches short of rebooting, but it still won't load. The error messages in these attempts to relaunch say "Could not communicate with server" or "Could not communicate with driver." A couple times the failure has occurred shortly after booting, with no other programs running and maybe one or two other browser tabs (e.g., a video on YouTube, for sound).
A windows diagnosis offer says "connection refused." Other Firefox windows and tabs remain functional. I've tried aborting Firefox by ending the process in Task Manager. (On restarting FireFox, it usually offers to re-open all the windows and tabs that had been been open. The UltraLite window is among them, but still shows the error.)
Being a researcher, I often have a LOT of windows and tabs open simultaneously. This is rarely an issue, unless I'm also chewing up memory by running a lot of videos or something. But the third MOTU crash happened within minutes of a reboot, with only one window and one other tab open; I hadn't even had a chance to look at the MOTU control panel's setup.
After the crash, I continue to get audio, but of course an unable to do change anything till I reboot.
The interface informs me that there is an update available (the same day as I downloaded the driver ???!!!), but it says I have to be connected via Ethernet to download and/or install it. Ethernet?
I've run through Sweetwater's "PC Optimization Guide for Windows 7," no improvement. (I didn't disable all my startup apps ... yet. Wanting to avoid driver hassles and endless experiements is why I got the MOTU box in the first place, so I can chuck my crippled E-Mu MicroDock.)
In the process of following that Guide, I downloaded and installed the driver again, just in case.
There's a post on the Mac forum that might be related, maybe not.
http://www.motunation.com/forum/viewtop ... =2&t=59670
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The MOTU browser interface is crashing, going to a gray screen that says only "Could not communicate with device." Has happened three times since installing the product yesterday. I'm using Windows 7 Ultimate with Firefox, both up-to-date. The only solution is to reboot the computer. Firefox is my preferred browser and is wht the interface opens in by by default. My connection is directly to a USB2 port on the computer's motherboard. I've tried pasting the URL into Chrome or IE, but still get the "can't communicate" message. (Update: I changed my default brower to Internet Explorer 11, so the MOTU software will open in that, and still have this problem. I've tried closing browsers, turning off (and after a brief wait) turning on the UltraLite unit, and other "start from scratch" approaches short of rebooting, but it still won't load. The error messages in these attempts to relaunch say "Could not communicate with server" or "Could not communicate with driver." A couple times the failure has occurred shortly after booting, with no other programs running and maybe one or two other browser tabs (e.g., a video on YouTube, for sound).
A windows diagnosis offer says "connection refused." Other Firefox windows and tabs remain functional. I've tried aborting Firefox by ending the process in Task Manager. (On restarting FireFox, it usually offers to re-open all the windows and tabs that had been been open. The UltraLite window is among them, but still shows the error.)
Being a researcher, I often have a LOT of windows and tabs open simultaneously. This is rarely an issue, unless I'm also chewing up memory by running a lot of videos or something. But the third MOTU crash happened within minutes of a reboot, with only one window and one other tab open; I hadn't even had a chance to look at the MOTU control panel's setup.
After the crash, I continue to get audio, but of course an unable to do change anything till I reboot.
The interface informs me that there is an update available (the same day as I downloaded the driver ???!!!), but it says I have to be connected via Ethernet to download and/or install it. Ethernet?
I've run through Sweetwater's "PC Optimization Guide for Windows 7," no improvement. (I didn't disable all my startup apps ... yet. Wanting to avoid driver hassles and endless experiements is why I got the MOTU box in the first place, so I can chuck my crippled E-Mu MicroDock.)
In the process of following that Guide, I downloaded and installed the driver again, just in case.
There's a post on the Mac forum that might be related, maybe not.
http://www.motunation.com/forum/viewtop ... =2&t=59670