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Where to get a dead 1296 interface fixed?
Posted: Thu Mar 19, 2015 7:58 am
by MartinBaird
My 1296 went black the other day after making a second or two of electrical noise (from the box, not through the audio outs). MOTU can't fix it and doesn't stock any refurbished units.
Can anyone recommend a place I can send it to get it fixed?
Thanks for your help.
Martin
Re: Where to get a dead 1296 interface fixed?
Posted: Thu Mar 19, 2015 7:20 pm
by rickorick
They have some on Ebay. Or look for a 24 i/o. I have a PCI system and I just pick up used stuff
as it shows up at the used music store. I got an extra 24i/o 3 828s and an Ultralite mk3 for insurance in case my main stuff goes south.
Re: Where to get a dead 1296 interface fixed?
Posted: Thu Mar 19, 2015 7:47 pm
by MartinBaird
Thanks rickorick. Yes, I looked on ebay yesterday and saw a few but I figure it will cost much less than the $500 or more I was seeing to get it fixed. I have a 2408mkII that I have pressed into service while the 1296 is down. Hopefully someone can chime in with a good repair center to try.
Re: Where to get a dead 1296 interface fixed?
Posted: Fri Mar 20, 2015 8:18 am
by mikehalloran
Open up the unit. Chances are good that, if you heard noise before it shut down, you may see discoloration around the component that failed. If you can see it, a good repair person can match numbers and try to find replacement parts. The FW sockets go down and that is supposed to be an easy component to match. If it is a chip that is burned with firmware, however, that's proprietary to MOTU and you will be out of luck.
MOTU doesn't publish schematics nor component lists. Any service center would have to reverse engineer the units in order to have a diagnostic chart and have repair procedures.
Black Lion Audio does modifications on some MOTU interfaces. Do they do repairs? I have no idea but it doesn't hurt to ask.
Re: Where to get a dead 1296 interface fixed?
Posted: Sun Mar 22, 2015 10:12 pm
by MartinBaird
Mike,
Thanks very much for the instruction on looking inside for damaged components. I'll do that tomorrow and hopefully see something obvious.
I emailed Black Lion Audio a few days ago but haven't heard back yet.
Thanks Again,
Martin
Re: Where to get a dead 1296 interface fixed?
Posted: Mon Mar 23, 2015 11:04 am
by rbbrchckn
I have a similar problem with my MOTU 308, and although probably won't help this situation (didn't help mine either) it might be a good basic start point for generic fixes. These units have an internal battery, standard quarter size watch battery type that's easily replaced.
Goes along the lines of "are you sure it's plugged in?"
The electronic pop sound is almost certainly not a battery issue, but you may ALSO have a dead battery- as well as other problems.