TuneCore Weirdness
Posted: Thu Jun 26, 2014 7:01 am
For some reason I can't get any sales reports passed June 5th.
I can see up to the 5th but when I click on the drop down calender it opens up and everything passed the 5th is disabled.
I sent and Email to support and got a auto reply with a case # but the message is almost 2 years old.
This is what I got from them on June 25/14 I'm hopping its nothing to worry about but I am a little concerned
"TuneCore Customer Care has received your request.
We will respond to you when we reopen Wednesday, January 2, 2013. There may be a
delay in repsonse from the holiday.
We kindly ask that you do not submit the same request more than once. Duplicate
requests will take longer for us to respond to.
Our regulst office hours are 10am-6pm (EST) Monday - Friday. We are closed on
weekends and U.S. national holidays.
This means if you contact us on a Friday, we will respond to you by the end of
Monday. If that Monday is a holiday, we'll respond by the end of Tuesday.
The majority of answers can be found on our help section: help.tunecore.com
iTunes systems are closed until January 2. Nothing will go live or can be changed
during that time. We expect some delays when they re-open. Thanks for your
patience.
Thank you and Happy New Year!
Your friends @TuneCore"
I can see up to the 5th but when I click on the drop down calender it opens up and everything passed the 5th is disabled.
I sent and Email to support and got a auto reply with a case # but the message is almost 2 years old.
This is what I got from them on June 25/14 I'm hopping its nothing to worry about but I am a little concerned
"TuneCore Customer Care has received your request.
We will respond to you when we reopen Wednesday, January 2, 2013. There may be a
delay in repsonse from the holiday.
We kindly ask that you do not submit the same request more than once. Duplicate
requests will take longer for us to respond to.
Our regulst office hours are 10am-6pm (EST) Monday - Friday. We are closed on
weekends and U.S. national holidays.
This means if you contact us on a Friday, we will respond to you by the end of
Monday. If that Monday is a holiday, we'll respond by the end of Tuesday.
The majority of answers can be found on our help section: help.tunecore.com
iTunes systems are closed until January 2. Nothing will go live or can be changed
during that time. We expect some delays when they re-open. Thanks for your
patience.
Thank you and Happy New Year!
Your friends @TuneCore"