MOTU UltraLite-mk3 popping when used as a digital interface

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Discussion related to installation, configuration and use of MOTU hardware such as MIDI interfaces, audio interfaces, etc. with Windows
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Zylvian
Posts: 16
Joined: Tue Jul 04, 2023 4:09 pm
Primary DAW OS: Windows

MOTU UltraLite-mk3 popping when used as a digital interface

Post by Zylvian »

Hi again, people!

I am attempting to use the Mk3 as the main recording hub in my studio, and thus use it for inputs/outputs, as well as driving Ableton Live Suite 11.
However, when digital monitoring is used, a very frequent and loud popping noise can be heard. It sounds almost like a vinyl crackle.

I am on Windows 10 and have both factory reset as well as re-upgraded the firmware on the interface. The MOTU Drivers were re-installed 30 minutes before this post. The sample rate doesn't seem to matter with the frequency, but in order to be usable for a booth setting, I currently have it set to 128 samples/44.1kHz sample rate. The USB B cable used is a fresh one that's going straight to my motherboard. I have tried swapping outlets and power supplies, but it seems the issue is inherently digital, as it only ever kicks in when I'm monitoring through Ableton.

Here are two gifs of the Cuemix FX output:

At it's worst:
https://i.gyazo.com/81635027d6a32e2cec3 ... 759050.mp4

More regularly:
https://i.gyazo.com/2db68ca83f3a4d20b40 ... 4da236.mp4

Bonus issue:
I am also only ever able to open MOTU Audio Console in the first 30 seconds of rebooting my PC, after which it becomes unopenable. I've tried to change the security settings of the program, but it won't open neither from my desktop nor through Ableton's "Hardware Setup" function.
Windows 10
Version 21H2 (OS Build 19044.3086)

MOTU UltraLite-mk3
Zylvian
Posts: 16
Joined: Tue Jul 04, 2023 4:09 pm
Primary DAW OS: Windows

Re: MOTU UltraLite-mk3 popping when used as a digital interface

Post by Zylvian »

Thread bump, as issue still remains.
Windows 10
Version 21H2 (OS Build 19044.3086)

MOTU UltraLite-mk3
Zylvian
Posts: 16
Joined: Tue Jul 04, 2023 4:09 pm
Primary DAW OS: Windows

Re: MOTU UltraLite-mk3 popping when used as a digital interface

Post by Zylvian »

Has anybody else had this issue?

Want to use my Motu to do a set with Ableton live, and need it at 128 samples for accuracy. The crackling is still present and intense.

https://i.imgur.com/J1KxKnb.png
Windows 10
Version 21H2 (OS Build 19044.3086)

MOTU UltraLite-mk3
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HCMarkus
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Re: MOTU UltraLite-mk3 popping when used as a digital interface

Post by HCMarkus »

Have you reached out to MOTU directly? Might want to get a TechLink going at MOTU.com.
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James Steele
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Re: MOTU UltraLite-mk3 popping when used as a digital interface

Post by James Steele »

Zylvian wrote: Mon Sep 11, 2023 3:01 pmhttps://i.imgur.com/J1KxKnb.png
FYI, you should be able to attach graphics to messages. :)
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