Motu M4 Input 1 Noise

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Discussion related to installation, configuration and use of MOTU hardware such as MIDI interfaces, audio interfaces, etc. with Windows
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SamSam
Posts: 1
Joined: Tue Apr 04, 2023 3:47 pm
Primary DAW OS: Windows

Motu M4 Input 1 Noise

Post by SamSam »

Hi! This is my first post, not a native speaker but Ill do my best.

Since two weeks ago I have a really weird issue on my motu m4, theres a lot of noise coming from preamp input 1 even at low gain setting. Sounds like electric noise and it is different from normal "floor noise" as shown in picture 1. I´ve did some recordings with preamp gain alone to show how it sounds/looks and its proportional relation with gain (picture 2). Now, the weirdest thing is that when I connect any headphone to headphone output, 1-2 Out starts going through input 1 noise increasing it (video 1 will be more clear).
I believe its something related to internals, but I have no clue of what can move/change inside. I would appreciate any info or if someone had the same problem any solution. Unfourtunately my warranty expired several months ago and I dont live in the US so Ill have to figure out something.
Attachments
picture 1.jpeg
picture 1.jpeg (90.65 KiB) Viewed 2592 times
picture 2.jpeg
picture 2.jpeg (141.49 KiB) Viewed 2592 times
video 1___.mov
(4.26 MiB) Downloaded 97 times
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