My new Motu 4 and sound problem listen to this

harmonicaman · Post by **harmonicaman** » Tue Jan 11, 2022 2:41 am

Guys

I am new with Motu. Today I got my Motu 4 and this is what I get from time to time. What is the problem?

[YouTube] https://youtu.be/BVSs0Ins6K8 [/YouTube]

Koilee · Post by **Koilee** » Tue Jan 11, 2022 9:16 am

Sounds like a Problem with your Samplerate/ System Clock.

Joachip · Post by **Joachip** » Tue Jan 11, 2022 3:09 pm

It could also be a buffer size that's wrong somewhere.
Notice how it's slowed down.

harmonicaman · Post by **harmonicaman** » Tue Jan 11, 2022 8:42 pm

It happens a few times a day and I have to open to motu control and ticket or untick

Use lowest latency safety offset tick or untick to make things work again

Should I return this device ?

stubbsonic · Post by **stubbsonic** » Tue Jan 11, 2022 9:53 pm

Sorry to offer "annoying" advice. Have you installed the latest driver software? And, have you updated the firmware on the device itself. If the device is on the latest firmware, it will probably just say something like "You're up to date.".

harmonicaman · Post by **harmonicaman** » Tue Jan 11, 2022 11:18 pm

This is my full spec pc and motu 4

Processor Intel(R) Core(TM) i7-10700KF CPU @ 3.80GHz 3.79 GHz
Installed RAM 32.0 GB
System type 64-bit operating system, x64-based processor

Motu Firmware version 2.00
Driver version is 4.0.9.0087

CharlzS · Post by **CharlzS** » Wed Jan 12, 2022 3:47 am

There's a new option in the latest drivers to sync Windows sample rate. Without knowing what software you are running and how your system audio is configured, I would try checking or unchecking that. A background app or Windows itself may be switching something behind the scenes. If you are using the M4 for both Windows system and ASIO audio it's always good to set the same sample rate for everything.

harmonicaman · Post by **harmonicaman** » Wed Jan 12, 2022 3:51 am

CharlzS wrote: ↑Wed Jan 12, 2022 3:47 am There's a new option in the latest drivers to sync Windows sample rate. Without knowing what software you are running and how your system audio is configured, I would try checking or unchecking that. A background app or Windows itself may be switching something behind the scenes. If you are using the M4 for both Windows system and ASIO audio it's always good to set the same sample rate for everything.

LOL I have no idea what you are saying

Why life is so complicated

Exactly what should I do now

CharlzS · Post by **CharlzS** » Wed Jan 12, 2022 4:22 am

In the M4 Control App check or uncheck the sync to Windows sample rate option - try both settings. If M4 Control is not displayed, you get to it from the bottom right Windows notification area - right click the M and select Show. As far as how your apps and system audio are configured, you might want to check the forums for those apps.

harmonicaman · Post by **harmonicaman** » Wed Jan 12, 2022 4:43 am

I see , You mean this?

It was already checked by default.

I do not mind playing with sample rate and buffer size for the problem to go away however I can't spend the rest of my life
checking and testing

MOTUnation.com

My new Motu 4 and sound problem listen to this

My new Motu 4 and sound problem listen to this

Re: My new Motu 4 and sound problem listen to this

Re: My new Motu 4 and sound problem listen to this

Re: My new Motu 4 and sound problem listen to this

Re: My new Motu 4 and sound problem listen to this

Re: My new Motu 4 and sound problem listen to this

Re: My new Motu 4 and sound problem listen to this

Re: My new Motu 4 and sound problem listen to this

Re: My new Motu 4 and sound problem listen to this

Re: My new Motu 4 and sound problem listen to this