Thanks MOTU!
Moderator: James Steele
Forum rules
The forum for petitions, theoretical discussion, gripes, or other matters outside deemed outside the scope of helping users make optimal use of MOTU hardware and software. Posts in other forums may be moved here at the moderators discretion. No politics or religion!!
The forum for petitions, theoretical discussion, gripes, or other matters outside deemed outside the scope of helping users make optimal use of MOTU hardware and software. Posts in other forums may be moved here at the moderators discretion. No politics or religion!!
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- Posts: 295
- Joined: Sun Oct 17, 2004 10:01 pm
- Primary DAW OS: MacOS
- Location: Montreal by day...Paris by night...
Thanks MOTU!
Since installing DP 9.13, it asks for activation again... Well, no biggie right? Let's check my serial number overt at motu.com and quickly fill these entries... Oops, looks like I've forgotten my password... Well, no biggie.....right? Let's ask for a reset...
...
...hm, still no email from MOTU to reset my password... Odd...(quick look at my junk mail just in case.......nope, nothing there either!) Let's do it again...
...
...okay 3rd time the charm, so here we go!...
...
...well something is definitely wrong here what's the problem, let's ask them directly then and be done with this, I'd like to open DP please goddammit!...*cough*... ok calm down and type your message idiot! ...Done! Sent! Yay!
...
NO email confirmation from MOTU.
NO reply whatsoever, NOTHING.
And this was LAST WEEK!
Now, fortunately I don't use DP these days (for a number of reasons), but I still own it and I still want to activate and open 9.13! I can't believe I can't even get an answer for something so trivial, this is ridiculous!
So thank you so much MOTU for your amazing support on this complicated matter.
...
...hm, still no email from MOTU to reset my password... Odd...(quick look at my junk mail just in case.......nope, nothing there either!) Let's do it again...
...
...okay 3rd time the charm, so here we go!...
...
...well something is definitely wrong here what's the problem, let's ask them directly then and be done with this, I'd like to open DP please goddammit!...*cough*... ok calm down and type your message idiot! ...Done! Sent! Yay!
...
NO email confirmation from MOTU.
NO reply whatsoever, NOTHING.
And this was LAST WEEK!
Now, fortunately I don't use DP these days (for a number of reasons), but I still own it and I still want to activate and open 9.13! I can't believe I can't even get an answer for something so trivial, this is ridiculous!
So thank you so much MOTU for your amazing support on this complicated matter.
Mac Pro 5,1 12-core 2.4 GHz//40GB RAM//RX 560//macOS 10.13.6//SSDs//MOTU 896//Keylab 88//Faderport 8
Pro Tools 2018.7//LPX 10.4.1//DP 9.51
NI Komplete Ultimate 11//Albion One//Soundiron Choirs//Pianoteq//Analog Lab//VSL SE & Chamber Strings//etc
Pro Tools 2018.7//LPX 10.4.1//DP 9.51
NI Komplete Ultimate 11//Albion One//Soundiron Choirs//Pianoteq//Analog Lab//VSL SE & Chamber Strings//etc
- terrybritton
- Posts: 1117
- Joined: Thu Jun 04, 2015 8:45 am
- Primary DAW OS: Windows
- Location: Elizabeth City, NC
- Contact:
Re: Thanks MOTU!
I ONLY call them on the phone. Great crew there.
I'm sure they'd like to know if their password reset function is broken. Soon.
617.576.3066 - tech support (9am-6pm EST M-F)
Terry
I'm sure they'd like to know if their password reset function is broken. Soon.
617.576.3066 - tech support (9am-6pm EST M-F)
Terry
Computer: Sweetwater CS400v7 Intel Core i7-10700K CPU @ 3.80GHz | 64Gigs RAM | Windows 11 Pro x64 |
MOTU 828 mk3 hybrid
DAWs & Live: MOTU Digital Performer 11.31 | Cantabile Performer 4
Keyboard Synths: Kawai K5000s, Korg Wavestation
Controllers: NI Komplete Kontrol S-88 Mk3 & S-49 Mk2; Maschine Mk3 & JAM;
Akai MPK249 & 225, Alesis QX49, Behringer BCF2000 & FCB1010
Rack Modules: Ensoniq ESQm, Yamaha TX81Z, Wavestation SR
Tutorials: https://youtube.com/@CreatorsMediaTools
MOTU 828 mk3 hybrid
DAWs & Live: MOTU Digital Performer 11.31 | Cantabile Performer 4
Keyboard Synths: Kawai K5000s, Korg Wavestation
Controllers: NI Komplete Kontrol S-88 Mk3 & S-49 Mk2; Maschine Mk3 & JAM;
Akai MPK249 & 225, Alesis QX49, Behringer BCF2000 & FCB1010
Rack Modules: Ensoniq ESQm, Yamaha TX81Z, Wavestation SR
Tutorials: https://youtube.com/@CreatorsMediaTools
- buzzsmith
- Posts: 3097
- Joined: Mon Dec 27, 2004 10:01 pm
- Primary DAW OS: MacOS
- Location: Houston
- Contact:
Re: Thanks MOTU!
Sorry that you're having issues!
Mine re-activated online when I switched out my CPU and also when I tried it on another Sierra startup disk.
But this was a few months ago and I don't recall if I had to enter a MOTU password.
Hope you get it straightened out!
Buzzy
Sent from my iPad using Tapatalk
Mine re-activated online when I switched out my CPU and also when I tried it on another Sierra startup disk.
But this was a few months ago and I don't recall if I had to enter a MOTU password.
Hope you get it straightened out!
Buzzy
Sent from my iPad using Tapatalk
Early 2009 Mac Pro 4,1>5,1 3.33 GHz Hex Core Intel Xeon OS X 10.8.5 SSD (32 gigs RAM)
DP 9.51 PCI-424e / original 2408, 2408mkII, 24I/O, MTP-AV
Yamaha C7 Conservatory Grand
Hammond B-3 / Leslie 145
Focal Twin6 Be(s)
DP 9.51 PCI-424e / original 2408, 2408mkII, 24I/O, MTP-AV
Yamaha C7 Conservatory Grand
Hammond B-3 / Leslie 145
Focal Twin6 Be(s)
- mikehalloran
- Posts: 15240
- Joined: Sun Jan 25, 2009 5:08 pm
- Primary DAW OS: MacOS
- Location: Sillie Con Valley
Re: Thanks MOTU!
Besides your password, your name and email address have to be spelled exactly the way you registered it at motu.com. The activation code uses dashes—it doesn't accept minus signs.
All of these have tripped me up at one time or another. I keep a text doc of such info for various apps.
All of these have tripped me up at one time or another. I keep a text doc of such info for various apps.
DP 11.31; 828mkII FW, micro lite, M4, MTP/AV USB Firmware 2.0.1
2023 Mac Studio M2 8TB, 192GB RAM, OS Sonoma 14.4.1, USB4 8TB external, M-Audio AIR 192|14, Mackie ProFxv3 6/10/12; 2012 MBPs Catalina, Mojave
IK-NI-Izotope-PSP-Garritan-Antares, LogicPro X, Finale 27.4, Dorico 5.2, Notion 6, Overture 5, TwistedWave, DSP-Q 5, SmartScore64 Pro, Toast 20 Pro
2023 Mac Studio M2 8TB, 192GB RAM, OS Sonoma 14.4.1, USB4 8TB external, M-Audio AIR 192|14, Mackie ProFxv3 6/10/12; 2012 MBPs Catalina, Mojave
IK-NI-Izotope-PSP-Garritan-Antares, LogicPro X, Finale 27.4, Dorico 5.2, Notion 6, Overture 5, TwistedWave, DSP-Q 5, SmartScore64 Pro, Toast 20 Pro
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- Posts: 295
- Joined: Sun Oct 17, 2004 10:01 pm
- Primary DAW OS: MacOS
- Location: Montreal by day...Paris by night...
Re: Thanks MOTU!
Even more strange is that I asked for my username as well, just to make sure my email address registered at MOTU was the correct one. I got a response instantly!
But trying to reset my password is a whole other type of challenge apparently...I guess I'll have to call them directly, but emails would be a lot cheaper!
But trying to reset my password is a whole other type of challenge apparently...I guess I'll have to call them directly, but emails would be a lot cheaper!
Mac Pro 5,1 12-core 2.4 GHz//40GB RAM//RX 560//macOS 10.13.6//SSDs//MOTU 896//Keylab 88//Faderport 8
Pro Tools 2018.7//LPX 10.4.1//DP 9.51
NI Komplete Ultimate 11//Albion One//Soundiron Choirs//Pianoteq//Analog Lab//VSL SE & Chamber Strings//etc
Pro Tools 2018.7//LPX 10.4.1//DP 9.51
NI Komplete Ultimate 11//Albion One//Soundiron Choirs//Pianoteq//Analog Lab//VSL SE & Chamber Strings//etc
- buzzsmith
- Posts: 3097
- Joined: Mon Dec 27, 2004 10:01 pm
- Primary DAW OS: MacOS
- Location: Houston
- Contact:
Re: Thanks MOTU!
On the MOTU.com website, right below the Log In button, there are 2 links for...
"Forgot your username?"
"Forgot your password?"
Did those not work?
Buzzy
Sent from my iPad using Tapatalk
"Forgot your username?"
"Forgot your password?"
Did those not work?
Buzzy
Sent from my iPad using Tapatalk
Early 2009 Mac Pro 4,1>5,1 3.33 GHz Hex Core Intel Xeon OS X 10.8.5 SSD (32 gigs RAM)
DP 9.51 PCI-424e / original 2408, 2408mkII, 24I/O, MTP-AV
Yamaha C7 Conservatory Grand
Hammond B-3 / Leslie 145
Focal Twin6 Be(s)
DP 9.51 PCI-424e / original 2408, 2408mkII, 24I/O, MTP-AV
Yamaha C7 Conservatory Grand
Hammond B-3 / Leslie 145
Focal Twin6 Be(s)
-
- Posts: 295
- Joined: Sun Oct 17, 2004 10:01 pm
- Primary DAW OS: MacOS
- Location: Montreal by day...Paris by night...
Re: Thanks MOTU!
Like I said above, "forgot your username" worked. I got a response less than a minute later.buzzsmith wrote:On the MOTU.com website, right below the Log In button, there are 2 links for...
"Forgot your username?"
"Forgot your password?"
"Forgot your password" is a no-go. Asked 3 times.
Mac Pro 5,1 12-core 2.4 GHz//40GB RAM//RX 560//macOS 10.13.6//SSDs//MOTU 896//Keylab 88//Faderport 8
Pro Tools 2018.7//LPX 10.4.1//DP 9.51
NI Komplete Ultimate 11//Albion One//Soundiron Choirs//Pianoteq//Analog Lab//VSL SE & Chamber Strings//etc
Pro Tools 2018.7//LPX 10.4.1//DP 9.51
NI Komplete Ultimate 11//Albion One//Soundiron Choirs//Pianoteq//Analog Lab//VSL SE & Chamber Strings//etc
- buzzsmith
- Posts: 3097
- Joined: Mon Dec 27, 2004 10:01 pm
- Primary DAW OS: MacOS
- Location: Houston
- Contact:
Re: Thanks MOTU!
Oops!Morpheo wrote:Like I said above, "forgot your username" worked. I got a response less than a minute later.buzzsmith wrote:On the MOTU.com website, right below the Log In button, there are 2 links for...
"Forgot your username?"
"Forgot your password?"
"Forgot your password" is a no-go. Asked 3 times.
I think I was unknowingly posting at the same time or a minute or so after your follow up so I didn't see that.
Buzzy
Sent from my iPad using Tapatalk
Early 2009 Mac Pro 4,1>5,1 3.33 GHz Hex Core Intel Xeon OS X 10.8.5 SSD (32 gigs RAM)
DP 9.51 PCI-424e / original 2408, 2408mkII, 24I/O, MTP-AV
Yamaha C7 Conservatory Grand
Hammond B-3 / Leslie 145
Focal Twin6 Be(s)
DP 9.51 PCI-424e / original 2408, 2408mkII, 24I/O, MTP-AV
Yamaha C7 Conservatory Grand
Hammond B-3 / Leslie 145
Focal Twin6 Be(s)
- James Steele
- Site Administrator
- Posts: 21257
- Joined: Fri Oct 15, 2004 10:01 pm
- Primary DAW OS: MacOS
- Location: San Diego, CA - U.S.A.
- Contact:
Re: Thanks MOTU!
Since this is something of a "gripe" about MOTUs website, I'm moving it to the OT forum.
JamesSteeleProject.com | Facebook | Instagram | Twitter
Mac Studio M1 Max, 64GB/2TB, MacOS 14.5 Public Beta, DP 11.31, MOTU 828es, MOTU 24Ai, MOTU MIDI Express XT, UAD-2 TB3 Satellite OCTO, Console 1 Mk2, Avid S3, NI Komplete Kontrol S88 Mk2, Red Type B, Millennia HV-3C, Warm Audio WA-2A, AudioScape 76F, Dean guitars, Marshall amps, etc., etc.!
Mac Studio M1 Max, 64GB/2TB, MacOS 14.5 Public Beta, DP 11.31, MOTU 828es, MOTU 24Ai, MOTU MIDI Express XT, UAD-2 TB3 Satellite OCTO, Console 1 Mk2, Avid S3, NI Komplete Kontrol S88 Mk2, Red Type B, Millennia HV-3C, Warm Audio WA-2A, AudioScape 76F, Dean guitars, Marshall amps, etc., etc.!
Re: Thanks MOTU!
Hello Morpheo!
I'm the person who answers the customerservice@motu.com email. I'm pretty sure I haven't received an email from you. Please contact me and I'll provide your key code and we can get the password to your account reset.
Best,
Dave
I'm the person who answers the customerservice@motu.com email. I'm pretty sure I haven't received an email from you. Please contact me and I'll provide your key code and we can get the password to your account reset.
Best,
Dave
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- Posts: 295
- Joined: Sun Oct 17, 2004 10:01 pm
- Primary DAW OS: MacOS
- Location: Montreal by day...Paris by night...
Re: Thanks MOTU!
Thanks Dave, I'm sending you an email. But I did send a message via the support page. Anyways I'm sure we'll sort this out now.magicd wrote:Hello Morpheo!
I'm the person who answers the customerservice@motu.com email. I'm pretty sure I haven't received an email from you. Please contact me and I'll provide your key code and we can get the password to your account reset.
Best,
Dave
Mac Pro 5,1 12-core 2.4 GHz//40GB RAM//RX 560//macOS 10.13.6//SSDs//MOTU 896//Keylab 88//Faderport 8
Pro Tools 2018.7//LPX 10.4.1//DP 9.51
NI Komplete Ultimate 11//Albion One//Soundiron Choirs//Pianoteq//Analog Lab//VSL SE & Chamber Strings//etc
Pro Tools 2018.7//LPX 10.4.1//DP 9.51
NI Komplete Ultimate 11//Albion One//Soundiron Choirs//Pianoteq//Analog Lab//VSL SE & Chamber Strings//etc
-
- Posts: 418
- Joined: Sat Aug 06, 2005 10:01 pm
- Primary DAW OS: MacOS
- Location: upstate NY
Re: Thanks MOTU!
Dave was very helpful to me a few weeks ago when I asked to upgrade my 32 bit MSI to the 64 bit UVI MSI. He responded 2x in an afternoon within an hour or so about an iLok issue I had.....
MOTU has always been a very class act as far as my experience goes....
MOTU has always been a very class act as far as my experience goes....
MacBook Pro (16-inch, 2019) 2.3 GHz 8-Core Intel Core i9 16 GB RAM OSX 11.2 Big Sur
UAD Apollo Quad DP11.22 some Waves, Soundtoys, Digital Performer 11.2, Reason 12, iZotope 11, and lots of real instruments to play
UAD Apollo Quad DP11.22 some Waves, Soundtoys, Digital Performer 11.2, Reason 12, iZotope 11, and lots of real instruments to play
- terrybritton
- Posts: 1117
- Joined: Thu Jun 04, 2015 8:45 am
- Primary DAW OS: Windows
- Location: Elizabeth City, NC
- Contact:
Re: Thanks MOTU!
I'll second that emotion!funkyfreddy wrote:MOTU has always been a very class act as far as my experience goes....
Terry
Computer: Sweetwater CS400v7 Intel Core i7-10700K CPU @ 3.80GHz | 64Gigs RAM | Windows 11 Pro x64 |
MOTU 828 mk3 hybrid
DAWs & Live: MOTU Digital Performer 11.31 | Cantabile Performer 4
Keyboard Synths: Kawai K5000s, Korg Wavestation
Controllers: NI Komplete Kontrol S-88 Mk3 & S-49 Mk2; Maschine Mk3 & JAM;
Akai MPK249 & 225, Alesis QX49, Behringer BCF2000 & FCB1010
Rack Modules: Ensoniq ESQm, Yamaha TX81Z, Wavestation SR
Tutorials: https://youtube.com/@CreatorsMediaTools
MOTU 828 mk3 hybrid
DAWs & Live: MOTU Digital Performer 11.31 | Cantabile Performer 4
Keyboard Synths: Kawai K5000s, Korg Wavestation
Controllers: NI Komplete Kontrol S-88 Mk3 & S-49 Mk2; Maschine Mk3 & JAM;
Akai MPK249 & 225, Alesis QX49, Behringer BCF2000 & FCB1010
Rack Modules: Ensoniq ESQm, Yamaha TX81Z, Wavestation SR
Tutorials: https://youtube.com/@CreatorsMediaTools