My DP8 package arrived today and I am stunned. There is no INSTALL disc in the box! The add-on disc is apparently there, although it will not open because my PCs (tried all three) think it is an empty disc!!!
The disc that did arrive was sitting LOOSE IN THE BOX, with no case or envelope. Unbelievable!
If that wasn't enough of a screw-up, I ordered a Rom Chip upgrade for my MicroLite USB interface, so I could port it over to my new mega-PC for the new software this week. Following the instructions carefully, I installed the chip BACKWARDS and spent two days trying to figure out why my PC couldn't recognize it. I am sight-impaired, but I finally got a magnifying glass out and realized that the notch was supposed to be on the RIGHT, while the instructions from MOTO clearly say the LEFT.
All of this just transpired today, an hour too late to call MOTU. Seriously, this is painfully unimpressive. I have been using MOTU products and Performer exclusively, since v1.4 What a let-down, MOTU!
palestrina7
Professor of Music
Utah State University
DP8 Disaster
Moderator: James Steele
Forum rules
This forum is for seeking solutions to technical problems involving Digital Performer and/or plug-ins on MacOS, as well as feature requests, criticisms, comparison to other DAWs.
This forum is for seeking solutions to technical problems involving Digital Performer and/or plug-ins on MacOS, as well as feature requests, criticisms, comparison to other DAWs.
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Palestrina7
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hammerman
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Re: DP8 Disaster
The PC version of DP 8 is not out yet. Soon, and you will get it. Read here:
http://www.motu.com/newsitems/dp8-is-now-shipping
There's only one shipped disc in the box right now and it is the Mac version.
http://www.motu.com/newsitems/dp8-is-now-shipping
There's only one shipped disc in the box right now and it is the Mac version.
M2 Mac Studio Ultra - 64 GB RAM - Sonoma - DP 11
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James Steele
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Re: DP8 Disaster
The Windows version of DP8 is not released yet. If you put the disc in your PC it's probably not reading it because it's for Macintosh. Contact MOTU.Palestrina7 wrote:My DP8 package arrived today and I am stunned. There is no INSTALL disc in the box! The add-on disc is apparently there, although it will not open because my PCs (tried all three) think it is an empty disc!!!
The disc that did arrive was sitting LOOSE IN THE BOX, with no case or envelope. Unbelievable!
If that wasn't enough of a screw-up, I ordered a Rom Chip upgrade for my MicroLite USB interface, so I could port it over to my new mega-PC for the new software this week. Following the instructions carefully, I installed the chip BACKWARDS and spent two days trying to figure out why my PC couldn't recognize it. I am sight-impaired, but I finally got a magnifying glass out and realized that the notch was supposed to be on the RIGHT, while the instructions from MOTO clearly say the LEFT.
All of this just transpired today, an hour too late to call MOTU. Seriously, this is painfully unimpressive. I have been using MOTU products and Performer exclusively, since v1.4 What a let-down, MOTU!
palestrina7
Professor of Music
Utah State University
JamesSteeleProject.com | Facebook | Instagram | Twitter
Mac Studio M1 Max, 64GB/2TB, MacOS Sonoma 14.7.1, DP 11.33, MOTU 828es, MOTU 24Ai, MOTU MIDI Express XT, UAD-2 TB3 Satellite OCTO, Console 1 Mk2, Avid S3, NI Komplete Kontrol S88 Mk2, Red Type B, Millennia HV-3C, Warm Audio WA-2A, AudioScape 76F, Dean guitars, Marshall amps, etc., etc.!
Mac Studio M1 Max, 64GB/2TB, MacOS Sonoma 14.7.1, DP 11.33, MOTU 828es, MOTU 24Ai, MOTU MIDI Express XT, UAD-2 TB3 Satellite OCTO, Console 1 Mk2, Avid S3, NI Komplete Kontrol S88 Mk2, Red Type B, Millennia HV-3C, Warm Audio WA-2A, AudioScape 76F, Dean guitars, Marshall amps, etc., etc.!
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HCMarkus
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Re: DP8 Disaster
A harbinger of things to come? 
with apolgies, somewhat sincere.
with apolgies, somewhat sincere.Re: DP8 Disaster
I'd hoped he would respond back and say it was "pc" he was trying to load and mark this link SOLVED
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Palestrina7
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Re: DP8 Disaster
Nope. The DVD is blank. My G5 can't read it, either. Says I can burn files on it.
Thanks for the correct info on the delivery, guys, but that is not what I was told when I called MOTU. In fact I told them I not to bother sending me the Mac version. The fact that the dvd is not labeled MAC is also incredibly annoying, And there is still a disc missing from my package, according to the manual.
So I guess I'll wait some more.
Thanks for the correct info on the delivery, guys, but that is not what I was told when I called MOTU. In fact I told them I not to bother sending me the Mac version. The fact that the dvd is not labeled MAC is also incredibly annoying, And there is still a disc missing from my package, according to the manual.
So I guess I'll wait some more.
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MIDI Life Crisis
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Re: DP8 Disaster
My Mac disc also doesn't specify. Sounds like you got a bad package but MOTU will certainly make good on it. Still sucks!
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James Steele
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Re: DP8 Disaster
Yep... it's unfortunate. Still I've heard of people sometimes getting bad discs. 
JamesSteeleProject.com | Facebook | Instagram | Twitter
Mac Studio M1 Max, 64GB/2TB, MacOS Sonoma 14.7.1, DP 11.33, MOTU 828es, MOTU 24Ai, MOTU MIDI Express XT, UAD-2 TB3 Satellite OCTO, Console 1 Mk2, Avid S3, NI Komplete Kontrol S88 Mk2, Red Type B, Millennia HV-3C, Warm Audio WA-2A, AudioScape 76F, Dean guitars, Marshall amps, etc., etc.!
Mac Studio M1 Max, 64GB/2TB, MacOS Sonoma 14.7.1, DP 11.33, MOTU 828es, MOTU 24Ai, MOTU MIDI Express XT, UAD-2 TB3 Satellite OCTO, Console 1 Mk2, Avid S3, NI Komplete Kontrol S88 Mk2, Red Type B, Millennia HV-3C, Warm Audio WA-2A, AudioScape 76F, Dean guitars, Marshall amps, etc., etc.!
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FutureLegends
- Posts: 1403
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Re: DP8 Disaster
I was got a bad disc with MachFive 2. They sent me a new, and I had it in two days - and I'm in Sweden!
Maybe they didn't send the install disc because you told them not to bother with it? (and the Windows version isn't released yet)
Anyway, give them a call or email and they are usually pretty quick at setting things straight.
Maybe they didn't send the install disc because you told them not to bother with it? (and the Windows version isn't released yet)
Anyway, give them a call or email and they are usually pretty quick at setting things straight.
Hackintosh 6-Core 3.7ghz/32gb ram, macOS Mojave
Hardware: Apollo 8, Apollo 8p, Apollo Twin mkII, MOTU 828mk3 & Original 828 | UA LA-610 | Vanguard V13 Tube Mic | MindPrint En-Voice | Genelec M040AM | Gretsch Guitars & Drums
Software: DP8 | FCPX | Logic Pro X | Play
| EWQL Gypsy, Choirs, Orchestra Gold, VoP | EZDrummer w/ Twizted Kit | Action Strings
Hardware: Apollo 8, Apollo 8p, Apollo Twin mkII, MOTU 828mk3 & Original 828 | UA LA-610 | Vanguard V13 Tube Mic | MindPrint En-Voice | Genelec M040AM | Gretsch Guitars & Drums
Software: DP8 | FCPX | Logic Pro X | Play
| EWQL Gypsy, Choirs, Orchestra Gold, VoP | EZDrummer w/ Twizted Kit | Action Strings
Re: DP8 Disaster
My first DP7 upgrade disc was bad. I contacted MOTU and they sent one out right away. Your results may vary, but I had my disc the second day. (I live in NY, very close to MOTU HQ in Mass.)
Good Luck!!!!
Good Luck!!!!
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Killahurts
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Re: DP8 Disaster
There are supposed to be two discs? I only got one in my package..Palestrina7 wrote: The fact that the dvd is not labeled MAC is also incredibly annoying, And there is still a disc missing from my package, according to the manual.
Man, too bad about your situation. Just get with MOTU, I'm sure they will set things right for you..
DP11, 2019 16-Core Mac Pro, Monterey, 64GB RAM. RME HDSPe MADI FX to SSL Alphalink to SSL Matrix console, and multiple digital sub consoles. UAD Quad PCIe. Outboard stuff.
Re: DP8 Disaster
They were able to fit Extra's are on the install disk so only one disk was shipped.
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williemyers
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Re: DP8 Disaster
Palestrina7, if the disc that you've received truly says that you can "burn files on it", then someone's "messed" with your package and put a blank disc in there! It's not a bad DVD, Mac or PC, if it's able to "burn files"...it's a blank writable. Call MOTU...Palestrina7 wrote:Nope. The DVD is blank. My G5 can't read it, either. Says I can burn files on it.
DP 9.52(OS 10.13.6), PTools 11.3.3, Sibelius 2021.12,
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"I always wanted to be a composer - and I am..."
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MacPro 5,1 mid-2010, 2 x 2.93Ghz 12 core, ATI Radeon HD 5870, 64 Gig RAM, 4 x >120G SSDs, 2 x 25" LCDs
couple o' hardware synths, loadza legal libraries
Kurz Midiboard, MOTU MTP AV
https://vimeo.com/71580152
"I always wanted to be a composer - and I am..."
"I never wanted to be a recording engineer - and I'm not..."
~me