NealF wrote:zed wrote:
Of course, some of you have made me apprehensive about buying my first Waves plugin, with all that stuff about the highway robbery when upgrading. What I gather from their site is that there are no free upgrades, so unless I pay $200 for their upgrade plan, I am stuck with whichever version I purchase, even if it turns out that it doesn't work properly with the next version of DP, or with my OSX Lion upgrade. Is that correct?
I'm in the process of going from my G5 to a Mac Pro intel.
Waves is the ONLY plugin that wants money to go to the new computer. Every other company has a free intel upgrade.
Just my unhappy 2 cents.
Ah, Waves. They've got that WUP thing figured out, don't they? But just think, then you're covered for the next year! You can upgrade to all the new computers you buy for a whole year! Won't cost you another cent. Unless, of course, you try it the day after WUP expires. Also, it's interesting that the guys who own Mercury will never have to pay more than the $200 WUP fee. But if you have something like I have: Platinum Bundle, plus L3 Multi-Maximizer, plus Restoration Bundle, then you have to pay a fee for each of those. I'm not sure if their current policy has improved on that, but the first year that I did it, the total came to more than $200. Seems they'd make it a maximum of $200 for anyone. And it may be that way now; I don't know. Then there's the fact that they can quit supporting DP at any time, and it's your problem. For that reason, never pay for more than a year of WUP at a time.
I've wasted a lot of time and effort complaining about Waves and their abusive ways. At times it has gotten me some results, but never what I'd hoped for. For example, They stopped supporting DP for a couple of years, and I had paid for several years of WUP, but they stopped supporting it after less than a year of that. When they started supporting DP again, it expired soon after, and I was left with about 2 paid years of support, just lost. They gave me 6 months extra. Tell me how THAT was fair? I swore them off for a while, but now I'm back. I know, fool me once, shame on you. Fool me twice…
So I should just shut up and accept Waves for what they are: a company with some amazing plugins (though not so amazing anymore, really, compared with their competitors), and with an aggressive marketing department, and with absolutely unbending, uncaring support policies.
All that will change them is the competition, and there is evidence that it's beginning to. I recently bought several plugins from the Restoration Bundle that I've always wanted, but could never justify at their prices. I have some noisy files and would like to fix them, but other than those files, noise is generally not a problem for me. So when Waves lowered the price to a no-brainer purchase, I went for it. I'm sure they'll scalp me later on WUP.
Shooshie