problem installing FW drivers with XP/SP2

georgeludwig · Post by **georgeludwig** » Sat Aug 11, 2007 4:51 pm

I've got an original 828 and have been trying to move it to another machine. I downloaded the latest drivers from MOTU and followed the install directions (i.e., install drivers with device unattached, reboot, attach device, wait for new hardware dialog).

I get the new hardware dialog, but the driver install just keeps crashing with an error msg "Run a SLL as an App has encountered a problem and needs to close."

Device manager sees the 828 but it has the yellow exclamation mark. If I try to view the properties or update the driver, the device manager crashes.

Anyone seen this? I've tried both the XP and Vista drivers, did uninstalls and reboots, etc but I'm at a loss.

Smokehouse · Post by **Smokehouse** » Wed Aug 15, 2007 1:38 pm

Let me start with some basic stuff.

1) You need to install the MOTU drivers *before* you connected the MOTU hardware to the firewire controller. If you just connect the 828 via firewire and let Windows Plug and Play take over, and then try to install the MOTU drivers afterwards, you will get bad results.

It's actually not that easy to remove a device driver once it's installed. So be sure it's really really really off your system and then begin again.

2) You have an 'approved' FireWire controller. (That is, some controller that is using an Texas Instruments [TI] chipset.)

splatterbass · Post by **splatterbass** » Sat Aug 18, 2007 1:16 pm

have you tried the sp1 1394 rollback?

Smokehouse · Post by **Smokehouse** » Thu Aug 23, 2007 12:58 pm

I would recommend the SP1 1394 rollback as standard procedure. (Interested if anyone disagrees.) I've upgraded my machine a couple of times and each time I start with a clean install, test the system, get pretty good behavior but occational whistles and lockups. Then I do the SP1 rollback and the clouds part and all is well. Rock solid.

Liam Grant · Post by **Liam Grant** » Wed Aug 29, 2007 3:41 am

One difficulty in re-installing is that the MFWAkeys.exe process launches on start-up. When you uninstall the MOTU drivers and software, this process is unaffected and will launch as usual on next restart.
I manually deleted the file before reinstalling and everything worked fine afterwards.
Hope this helps.

Liam Grant · Post by **Liam Grant** » Wed Aug 29, 2007 3:43 am

Btw, have you checked for a firmware update?