TuneCore Weirdness

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wylie1
Posts: 1391
Joined: Mon Dec 04, 2006 7:41 am
Primary DAW OS: MacOS
Location: Toronto

TuneCore Weirdness

Post by wylie1 »

For some reason I can't get any sales reports passed June 5th.
I can see up to the 5th but when I click on the drop down calender it opens up and everything passed the 5th is disabled.
I sent and Email to support and got a auto reply with a case # but the message is almost 2 years old.
This is what I got from them on June 25/14 I'm hopping its nothing to worry about but I am a little concerned

"TuneCore Customer Care has received your request.

We will respond to you when we reopen Wednesday, January 2, 2013. There may be a
delay in repsonse from the holiday.

We kindly ask that you do not submit the same request more than once. Duplicate
requests will take longer for us to respond to.

Our regulst office hours are 10am-6pm (EST) Monday - Friday. We are closed on
weekends and U.S. national holidays.
This means if you contact us on a Friday, we will respond to you by the end of
Monday. If that Monday is a holiday, we'll respond by the end of Tuesday.

The majority of answers can be found on our help section: help.tunecore.com

iTunes systems are closed until January 2. Nothing will go live or can be changed
during that time. We expect some delays when they re-open. Thanks for your
patience.

Thank you and Happy New Year!

Your friends @TuneCore"
MacPro 3.2 ghz 8 core 12gig,DigimaxFS, 2408mk3,8Pre,828mk3,Ozone5,MachFive3, BFD2, Sampletank2,DP8.+,Sampletron,Nectar,Central Station,D5s,Q10s.plus stuff.
BobK
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Joined: Mon Oct 18, 2004 10:01 pm
Primary DAW OS: MacOS
Location: Oakland, CA
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Re: TuneCore Weirdness

Post by BobK »

I've also experienced some TuneCore weirdness.

I emailed them two days ago (Wed) to ask that my account NOT be automatically renewed each year.

I received a response the next day (Thurs) asking if I wanted the setting changed to 'disable auto-renewal' or 'do not renew', the latter of which would automatically delete my recordings. I wrote back and requested the former. But right after I sent that message, I got a reply from a different rep that was identical to the first message.

I replied to that one too, and also asked why they don't let the user change this setting in their account preferences.

I suspect the reason is that they want to put up obstacles to discourage folks from moving to another service, and if that's what they're doing, it's sleazy.

I sent a new request today.
Bob

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wylie1
Posts: 1391
Joined: Mon Dec 04, 2006 7:41 am
Primary DAW OS: MacOS
Location: Toronto

Re: TuneCore Weirdness

Post by wylie1 »

The response I got from from support seamed like they didn't even read the question so I called in :shock: I'm really not use to being talked down to but at any rate I was able to find out why the calender was greyed out pass a certain date.
If your familiar with a timeline graph as most people are.
Financials,stock reports, sales and so on.
It will show you activity by date if there is no activity on a particular date it will show 0.
The release where I noticed this was in March and there where sales until June 5th.
So the time line stopped and calender becomes disabled past the 5th they say until there is another sale.
Really the calender and timeline should continue and just show 0 sales.
The way it is now if the the calendar becomes disabled you are suppose to assume its because there are no sales I guess.
I can deal with it now that I know how it works but its not common practice as far as that type of graph goes.
MacPro 3.2 ghz 8 core 12gig,DigimaxFS, 2408mk3,8Pre,828mk3,Ozone5,MachFive3, BFD2, Sampletank2,DP8.+,Sampletron,Nectar,Central Station,D5s,Q10s.plus stuff.
User avatar
wylie1
Posts: 1391
Joined: Mon Dec 04, 2006 7:41 am
Primary DAW OS: MacOS
Location: Toronto

Re: TuneCore Weirdness

Post by wylie1 »

I just got a reply from a second Email I sent on how they could improve the graph.
Maybe they'll fix it who knows.


"Thanks for the feedback. I'll definitely forward it along.

Please let us know it you have any further questions. We're here to help!.

Best Regards,

Artist Support Specialist
http://www.tunecore.com
Questions? Get Help:
U.S.: help.tunecore.com
Canada: ca.help.tunecore.com"
MacPro 3.2 ghz 8 core 12gig,DigimaxFS, 2408mk3,8Pre,828mk3,Ozone5,MachFive3, BFD2, Sampletank2,DP8.+,Sampletron,Nectar,Central Station,D5s,Q10s.plus stuff.
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