Tapping Sound
Moderator: James Steele
Tapping Sound
Hello, long time no post. After much back and forth with Apogee they determined I needed to replace my ONE audio interface and had me send in $100 to replace it with a refurbished unit/cables. It turns out I have the same issue with the new ONE, which would make me think it is my computer. (current apogee firmware/ tested alone with not other devices connected to iMac)
Does anyone recognize this type of sound? The same sound occurs when in record mode with both DP and Ableton, on multiple mics tested, internal mic, and no mic cable at all. It does get recorded in the audio signal which is a problem on quiet mixes and is noticeable enough to be annoying. It will vary in volume and at times fade in or out.
Here is a link, the volume level is constant and there are no spikes so it is OK to turn up the volume:
http://yourlisten.com/Julia123/tapping-apogee-one
Does anyone recognize this type of sound? The same sound occurs when in record mode with both DP and Ableton, on multiple mics tested, internal mic, and no mic cable at all. It does get recorded in the audio signal which is a problem on quiet mixes and is noticeable enough to be annoying. It will vary in volume and at times fade in or out.
Here is a link, the volume level is constant and there are no spikes so it is OK to turn up the volume:
http://yourlisten.com/Julia123/tapping-apogee-one
iMac 27" 4.2 GHz i7 1TB SSD. 40 GB RAM. Apogee One.
- Gravity Jim
- Posts: 2005
- Joined: Wed Apr 30, 2008 2:55 am
- Primary DAW OS: MacOS
- Location: Santa Rosa, CA
Re: Tapping Sound
This can be really hard to track down (as is evidenced by Apogee's bad call).
What outputs are you using from the ONE? Optical, digital, analog?
What outputs are you using from the ONE? Optical, digital, analog?
Jim Bordner
MacPro 5,1 (3.33Ghz 12-core), 32g RAM, OS X 10.14.6 • MOTU DP 10.11 • Logic Pro X 10.2.5 • Waves Platinum, UAD-2, Slate Digital, Komplete, Omnisphere 2, LASS, CineSamples, Chipsounds, V Collection 5[color]
MacPro 5,1 (3.33Ghz 12-core), 32g RAM, OS X 10.14.6 • MOTU DP 10.11 • Logic Pro X 10.2.5 • Waves Platinum, UAD-2, Slate Digital, Komplete, Omnisphere 2, LASS, CineSamples, Chipsounds, V Collection 5[color]
- mikehalloran
- Posts: 15213
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Re: Tapping Sound
There's a low level hum, too.Gravity Jim wrote:This can be really hard to track down (as is evidenced by Apogee's bad call).
What outputs are you using from the ONE? Optical, digital, analog?
Does it make this noise constantly? Occasionally? If you move the unit, does anything change?
DP 11.31; 828mkII FW, micro lite, M4, MTP/AV USB Firmware 2.0.1
2023 Mac Studio M2 8TB, 192GB RAM, OS Sonoma 14.4.1, USB4 8TB external, M-Audio AIR 192|14, Mackie ProFxv3 6/10/12; 2012 MBPs Catalina, Mojave
IK-NI-Izotope-PSP-Garritan-Antares, LogicPro X, Finale 27.4, Dorico 5.2, Notion 6, Overture 5, TwistedWave, DSP-Q 5, SmartScore64 Pro, Toast 20 Pro
2023 Mac Studio M2 8TB, 192GB RAM, OS Sonoma 14.4.1, USB4 8TB external, M-Audio AIR 192|14, Mackie ProFxv3 6/10/12; 2012 MBPs Catalina, Mojave
IK-NI-Izotope-PSP-Garritan-Antares, LogicPro X, Finale 27.4, Dorico 5.2, Notion 6, Overture 5, TwistedWave, DSP-Q 5, SmartScore64 Pro, Toast 20 Pro
Re: Tapping Sound
It is USB direct from the ONE to my iMac using the cable that came with the ONE. They say it is a different cable than the first one I sent in as standard procedure for replacements. (I personally can't tell if it is different.) It has a unique connection into the ONE so I can't try other usb cables.Gravity Jim wrote:This can be really hard to track down (as is evidenced by Apogee's bad call).
What outputs are you using from the ONE? Optical, digital, analog?
There is always clicking. Moving it does make the clicking either louder or softer at times, though with no pattern that I can tell. Sometimes I can get the volume down on it by moving it but then the level of the clicking will slowly get louder again on it's own with no movement.mikehalloran wrote:
There's a low level hum, too.
Does it make this noise constantly? Occasionally? If you move the unit, does anything change?
iMac 27" 4.2 GHz i7 1TB SSD. 40 GB RAM. Apogee One.
Re: Tapping Sound
Is the studio power on an isolated circuit from everything else in the building?
It could be interference from something not even in the studio.
It could be interference from something not even in the studio.
MacPro 3.2 ghz 8 core 12gig,DigimaxFS, 2408mk3,8Pre,828mk3,Ozone5,MachFive3, BFD2, Sampletank2,DP8.+,Sampletron,Nectar,Central Station,D5s,Q10s.plus stuff.
- Gravity Jim
- Posts: 2005
- Joined: Wed Apr 30, 2008 2:55 am
- Primary DAW OS: MacOS
- Location: Santa Rosa, CA
Re: Tapping Sound
Yeah, that's why this "motorboating" is so hard to diagnose. It could be power noise leaking into an amp, it could be digital hash... with a USB connection, bad digital transmission would be the first thing I would rule out.
Does the ONE have another audio output you can try to see if it's a problem with USB connection? Some USB chipsets don't treat digital audio with respect.
Does the ONE have another audio output you can try to see if it's a problem with USB connection? Some USB chipsets don't treat digital audio with respect.
Jim Bordner
MacPro 5,1 (3.33Ghz 12-core), 32g RAM, OS X 10.14.6 • MOTU DP 10.11 • Logic Pro X 10.2.5 • Waves Platinum, UAD-2, Slate Digital, Komplete, Omnisphere 2, LASS, CineSamples, Chipsounds, V Collection 5[color]
MacPro 5,1 (3.33Ghz 12-core), 32g RAM, OS X 10.14.6 • MOTU DP 10.11 • Logic Pro X 10.2.5 • Waves Platinum, UAD-2, Slate Digital, Komplete, Omnisphere 2, LASS, CineSamples, Chipsounds, V Collection 5[color]
Re: Tapping Sound
Is it a problem with the way the clock source is set? If no other devices are being used it should probably be set in AudioMIDI setup.
2018 Mini i7 32G 10.14.6, DP 11.3, Mixbus 9, Logic 10.5, Scarlett 18i8
Re: Tapping Sound
Motorboating. There's a term I haven't heard in a long time. You're dating yourself, Jim.Gravity Jim wrote:Yeah, that's why this "motorboating" is so hard to diagnose.
Phil
DP 11.23, 2020 M1 Mac Mini [9,1] (16 Gig RAM), Mac Pro 3GHz 8 core [6,1] (16 Gig RAM), OS 14.3.1/11.6.2, Lynx Aurora (n) 8tb, MOTU 8pre-es, MOTU M6, MOTU 828, Apogee Rosetta 800, UAD-2 Satellite, a truckload of outboard gear and plug-ins, and a partridge in a pear tree.
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- Primary DAW OS: MacOS
Re: Tapping Sound
I've heard similar sounds in studios when there was a cell phone in the same room. I'm not saying that's what it is, but I just wanted to throw it into the mix.
DP 10.13, OS 13.6, iMac Pro (2017) 3.2 GHz 8-Core, 32 GB RAM, MOTU M4
Re: Tapping Sound
Thanks! After checking back here you guys got me thinking---- Even though I changed my studio room and circuit, I am still using my same APC Battery Back-up. With all the plugging and unplugging I must have never taken it out of the mix. So, I plugged direct into the wall and the tapping stopped. Just to be double sure when I plugged back into the APC it started up again! I have an extra APC that wasn't in use and I plugged into that - no tapping!! So that was an expensive/time consuming ordeal. Geeze-- lesson learned on that one. Thanks so much, I'm so glad this is over.
iMac 27" 4.2 GHz i7 1TB SSD. 40 GB RAM. Apogee One.
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- Posts: 2731
- Joined: Fri Oct 15, 2004 10:01 pm
- Primary DAW OS: MacOS
Re: Tapping Sound
Nice! Thanks for the follow-up.
DP 10.13, OS 13.6, iMac Pro (2017) 3.2 GHz 8-Core, 32 GB RAM, MOTU M4
- Gravity Jim
- Posts: 2005
- Joined: Wed Apr 30, 2008 2:55 am
- Primary DAW OS: MacOS
- Location: Santa Rosa, CA
Re: Tapping Sound
All right! Nice troubleshooting. You might take a shot at getting your Benjamin back from Apogee, since the money didn't fix the problem.
Jim Bordner
MacPro 5,1 (3.33Ghz 12-core), 32g RAM, OS X 10.14.6 • MOTU DP 10.11 • Logic Pro X 10.2.5 • Waves Platinum, UAD-2, Slate Digital, Komplete, Omnisphere 2, LASS, CineSamples, Chipsounds, V Collection 5[color]
MacPro 5,1 (3.33Ghz 12-core), 32g RAM, OS X 10.14.6 • MOTU DP 10.11 • Logic Pro X 10.2.5 • Waves Platinum, UAD-2, Slate Digital, Komplete, Omnisphere 2, LASS, CineSamples, Chipsounds, V Collection 5[color]
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- Posts: 2731
- Joined: Fri Oct 15, 2004 10:01 pm
- Primary DAW OS: MacOS
Re: Tapping Sound
Good idea, Jim.
DP 10.13, OS 13.6, iMac Pro (2017) 3.2 GHz 8-Core, 32 GB RAM, MOTU M4
Re: Tapping Sound
I will try that. I didn't think I could but it makes sense, and I sent them a perfectly fine ONE. Thanks.Gravity Jim wrote:All right! Nice troubleshooting. You might take a shot at getting your Benjamin back from Apogee, since the money didn't fix the problem.
iMac 27" 4.2 GHz i7 1TB SSD. 40 GB RAM. Apogee One.