Please help: Activation impossible

For seeking technical help with Digital Performer and/or plug-ins on Windows.

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This forum is for seeking solutions to technical problems involving Digital Performer and/or plug-ins on Windows, as well as feature requests, criticisms, comparison to other DAWs.
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peter
Posts: 57
Joined: Tue Aug 08, 2017 3:13 am
Primary DAW OS: MacOS

Please help: Activation impossible

Post by peter »

Hi everybody,
just for the fun of it I installed the latest version of DP9 on my Windows 10 netbook. Everything went smooth but it doesn't let me activate it. I typed in my email, name and a valid keycode but "Activate" is still greyed out. Any ideas on this?
Oh yes, I'm offline, according to MOTU this shouldn't be a problem with challenge and response, but how do I get there?
Thanks for helping.
Peter
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mikehalloran
Posts: 15132
Joined: Sun Jan 25, 2009 5:08 pm
Primary DAW OS: MacOS
Location: Sillie Con Valley

Re: Please help: Activation impossible

Post by mikehalloran »

You still need an internet connection. The license server needs your name, activation code and email address exactly the way you have it registered at MOTU.

The mistake I often made was using minus signs from the number pad instead of dashes.
DP 11.31; 828mkII FW, micro lite, M4, MTP/AV USB Firmware 2.0.1
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Valpal
Posts: 1
Joined: Tue May 12, 2020 9:18 am
Primary DAW OS: Windows

Re: Please help: Activation impossible

Post by Valpal »

I'm having a similar problem but with DP 10. I'm just looking to start the demo for now and I downloaded everything just fine. The only problem I'm running into is the activation. I enter my email and name and click start demo. Right after, it just quits. This is very unfortunate because I'm a college student and I need this for a lot of my projects. Any suggestions are really appreciated.
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