It is currently Wed Apr 26, 2017 10:15 pm
   
Text Size

DP 9, MOTU plug-ins, settings values invisible?

For seeking technical help with Digital Performer and/or plug-ins on Windows.

Moderators: James Steele, Shooshie

Forum rules
This forum is for seeking solutions to technical problems involving Digital Performer and/or plug-ins on Windows, as well as feature requests, criticisms, comparison to other DAWs.

DP 9, MOTU plug-ins, settings values invisible?

Postby JeffatMOTUN » Mon Sep 12, 2016 10:23 am

Thanks to several helpful people on this forum I was able to transfer my DP 2.2 files through a Mac running DP 8 to my PC running DP 9. I have been living with an issue that I would now like to resolve so I ask for help again.

In DP 9 and 9.1 running on Windows 10 the settings values in MOTU plug-ins are not visible. I can move the dials and the effects function properly but the numbers do not display. It is like a contrast setting is too low and I just see white rectangles with no numbers where the settings values should be. Any ideas anyone? Thanks
Windows 10 Pro
Digital Performer 9.12
Kontakt 5 Virtual Instruments
Lounge Lizard EP-4 Virtual Keyboards
EZKeys Virtual Keyboards
Superior Drummer Virtual Percussion
Lurssen Mastering Console Software
JeffatMOTUN
 
Posts: 12
Joined: Fri Dec 25, 2015 8:27 am
Primary DAW OS: Windows

Re: DP 9, MOTU plug-ins, settings values invisible?

Postby MIDI Life Crisis » Mon Sep 12, 2016 11:27 am

Try a reinstall. Sounds like a font problem to me.
2013 Mac Pro 32GB RAM

OSX 10.12.3; DP 9.02; Track 16 Finale 2014.5

http://www.MIDI-Life-Crisis.com
User avatar
MIDI Life Crisis
 
Posts: 23769
Joined: Wed May 18, 2005 10:01 pm
Primary DAW OS: MacOS

Re: DP 9, MOTU plug-ins, settings values invisible?

Postby JeffatMOTUN » Mon Sep 12, 2016 9:32 pm

An interesting thought about fonts. Is there a setting or part of DP 9.1 that could influence what font is used for MOTU plug-ins? Is there such an option for "contrast" or font color? Thanks
Windows 10 Pro
Digital Performer 9.12
Kontakt 5 Virtual Instruments
Lounge Lizard EP-4 Virtual Keyboards
EZKeys Virtual Keyboards
Superior Drummer Virtual Percussion
Lurssen Mastering Console Software
JeffatMOTUN
 
Posts: 12
Joined: Fri Dec 25, 2015 8:27 am
Primary DAW OS: Windows

Re: DP 9, MOTU plug-ins, settings values invisible?

Postby MIDI Life Crisis » Mon Sep 12, 2016 9:59 pm

You might try setting a new "theme" in the preferences.
2013 Mac Pro 32GB RAM

OSX 10.12.3; DP 9.02; Track 16 Finale 2014.5

http://www.MIDI-Life-Crisis.com
User avatar
MIDI Life Crisis
 
Posts: 23769
Joined: Wed May 18, 2005 10:01 pm
Primary DAW OS: MacOS

Re: DP 9, MOTU plug-ins, settings values invisible?

Postby JeffatMOTUN » Wed Sep 14, 2016 9:50 pm

I tried several themes but the effects settings are still invisible. I can place the cursor in the white rectangle and enter a number to change the setting. I can use the plus and minus buttons to change a setting. I cannot see the numeric value of the setting. Has anyone else experienced this with DP 9.12 and Windows 10? Thanks
Windows 10 Pro
Digital Performer 9.12
Kontakt 5 Virtual Instruments
Lounge Lizard EP-4 Virtual Keyboards
EZKeys Virtual Keyboards
Superior Drummer Virtual Percussion
Lurssen Mastering Console Software
JeffatMOTUN
 
Posts: 12
Joined: Fri Dec 25, 2015 8:27 am
Primary DAW OS: Windows

Re: DP 9, MOTU plug-ins, settings values invisible?

Postby kdm » Thu Sep 15, 2016 7:35 am

Try removing DP preferences and restarting DP. You may also need to reboot your PC. DP has some odd graphics issues that can crop up after using other applications (especially video playback in a browser), that can only be cleared with a reboot.

Prefs on Win8/10 should be in: c:/users/(username)/AppData/Local/MOTU/Digital Performer/Preferences

Just move the whole folder out temporarily and let DP rebuild it. If that works you can move defaults you need back in (such as Click Defaults, Click Patterns, Command Bindings, and the Document Templates folder). It's the Preferences file that is most likely to be an issue (if prefs are every an issue), but it is best to remove everything at first just to be sure.
kdm
 
Posts: 162
Joined: Sat Mar 03, 2007 8:16 pm
Primary DAW OS: Windows

Re: DP 9, MOTU plug-ins, settings values invisible?

Postby JeffatMOTUN » Thu Sep 15, 2016 9:02 pm

Thank you for that detailed reply. Unfortunately it did not resolve the issue. Have you heard of this issue, and if so, is MOTU aware of it?
Windows 10 Pro
Digital Performer 9.12
Kontakt 5 Virtual Instruments
Lounge Lizard EP-4 Virtual Keyboards
EZKeys Virtual Keyboards
Superior Drummer Virtual Percussion
Lurssen Mastering Console Software
JeffatMOTUN
 
Posts: 12
Joined: Fri Dec 25, 2015 8:27 am
Primary DAW OS: Windows

Re: DP 9, MOTU plug-ins, settings values invisible?

Postby kdm » Thu Sep 15, 2016 11:27 pm

Well, I just tested this on a Win10 system (not used for DP regularly - just infrequent testing like this), and I see the same problem - values are white against a white background in DP plugins - tested Chorus and Delay.

This is only an issue with DP plugins here - 3rd party VSTs are fine. And it is only on Windows 10 - Win 8.1 is fine, though I don't use many of DP's plugins. I'll double check just to be sure tomorrow.

It is likely a problem in DP's plugin text color defaults that is using some wrong Windows 10 default. Post a TechLink - it should be reported. I plan to upgrade my Win8 system to 10 soon, and this will be a problem for me as well.
kdm
 
Posts: 162
Joined: Sat Mar 03, 2007 8:16 pm
Primary DAW OS: Windows

Re: DP 9, MOTU plug-ins, settings values invisible?

Postby JeffatMOTUN » Fri Sep 16, 2016 7:39 am

Thank you kdm for confirming this issue. I am not familiar with how to "Post a TechLink". Your description of this issue sounds accurate, could you make such a posting? Thanks
Windows 10 Pro
Digital Performer 9.12
Kontakt 5 Virtual Instruments
Lounge Lizard EP-4 Virtual Keyboards
EZKeys Virtual Keyboards
Superior Drummer Virtual Percussion
Lurssen Mastering Console Software
JeffatMOTUN
 
Posts: 12
Joined: Fri Dec 25, 2015 8:27 am
Primary DAW OS: Windows

Re: DP 9, MOTU plug-ins, settings values invisible?

Postby kdm » Fri Sep 16, 2016 8:48 am

I will post it later today.

But if you ever need to, it's under Support - Contact Technical Support Online (bottom of the Support page). You have to log into your MOTU account (from registering DP), and then you can post tech links from there.
kdm
 
Posts: 162
Joined: Sat Mar 03, 2007 8:16 pm
Primary DAW OS: Windows

Re: DP 9, MOTU plug-ins, settings values invisible?

Postby JeffatMOTUN » Fri Sep 16, 2016 11:14 am

Thanks again kdm. If you hear of a solution please post it here and I will do the same.
Windows 10 Pro
Digital Performer 9.12
Kontakt 5 Virtual Instruments
Lounge Lizard EP-4 Virtual Keyboards
EZKeys Virtual Keyboards
Superior Drummer Virtual Percussion
Lurssen Mastering Console Software
JeffatMOTUN
 
Posts: 12
Joined: Fri Dec 25, 2015 8:27 am
Primary DAW OS: Windows

Re: DP 9, MOTU plug-ins, settings values invisible?

Postby MIDI Life Crisis » Fri Sep 16, 2016 11:31 am

Have you reported it to MOTU?
2013 Mac Pro 32GB RAM

OSX 10.12.3; DP 9.02; Track 16 Finale 2014.5

http://www.MIDI-Life-Crisis.com
User avatar
MIDI Life Crisis
 
Posts: 23769
Joined: Wed May 18, 2005 10:01 pm
Primary DAW OS: MacOS

Re: DP 9, MOTU plug-ins, settings values invisible?

Postby kelldammit » Fri Nov 18, 2016 9:49 pm

It's been a while since I've been here, but I've had the same issue since win10 dropped. I had reported via techlink @ MOTU back then, and they confirmed/replicated.
It's not just you :)
Feed the children! Preferably to starving wild animals.
ASUS 2.5ghz i7 laptop, 32Gb RAM, win10 x64, RME Babyface, Akai MPK-61, Some Plugins, Guitars and Stuff, Lava Lamps.
User avatar
kelldammit
 
Posts: 1010
Joined: Sun May 22, 2005 10:01 pm
Location: right behind you!
Primary DAW OS: Windows

Re: DP 9, MOTU plug-ins, settings values invisible?

Postby mesayre » Sat Dec 10, 2016 10:54 am

I also have this issue in DP 8 on Win 10. Though I was running just fine for a while - seems to have cropped up recently for me - in the last couple of weeks.

Did MOTU have any fix for this?

Would you mind sharing the techlink so we can see what troubleshooting steps they had you follow?

Thank you
DP 8.07 - Win 10 - Intel i7 8-core w/ 16GB Ram
mesayre
 
Posts: 82
Joined: Sun Aug 18, 2013 7:04 am
Location: New York, NY
Primary DAW OS: Windows

Re: DP 9, MOTU plug-ins, settings values invisible?

Postby mesayre » Tue Dec 13, 2016 11:45 am

Just an update on this:

I was able to fix this by doing a full install of DP. My plugin values now appear normally. Here's what I did
  1. Make a backup of everything in /Users/[user]/AppData/Local/MOTU, and /ProgramData/Motu/for safekeeping
  2. Uninstall DP
  3. Clear the aforementioned folders to make sure no data is still hanging around
  4. Re-install
Hope it works for you too.
DP 8.07 - Win 10 - Intel i7 8-core w/ 16GB Ram
mesayre
 
Posts: 82
Joined: Sun Aug 18, 2013 7:04 am
Location: New York, NY
Primary DAW OS: Windows


Return to Digital Performer [Windows]: Troubleshooting/Criticism

Who is online

Users browsing this forum: No registered users and 1 guest


Who is online

In total there is 1 user online :: 0 registered, 0 hidden and 1 guest (based on users active over the past 5 minutes)
Most users ever online was 151 on Tue Jan 28, 2014 1:07 pm

Users browsing this forum: No registered users and 1 guest

Login Form