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Crash logs in Windows?

For seeking technical help with Digital Performer and/or plug-ins on Windows.

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This forum is for seeking solutions to technical problems involving Digital Performer and/or plug-ins on Windows, as well as feature requests, criticisms, comparison to other DAWs.

Crash logs in Windows?

Postby PoliticalBonobo » Sat Jul 23, 2016 10:34 am

Does anyone know where DP crash logs are stored in Windows 10? I'm getting sudden DP crashes and am trying to figure out what's causing it. Nothing shows up in Windows Event Viewer, so I thought I'd see if DP stores crash info.
DP9.12 64bit, Windows 10 Pro 64bit, UA Apollo FireWire interface, Desktop: Intel i7 5820K at 4.0ghz, MSI X99A Gaming 7 mobo, 32gb RAM (DDR4 at 2133 mhz), MSI GTX 960 2GD5T 2GB, 512GB Samsung 950 Pro m.2 SSD (project/system drive)
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Re: Crash logs in Windows?

Postby kdm » Mon Jul 25, 2016 8:29 am

Yes - crash dumps should be under System/Users/(username)/AppData/Local/CrashDumps

I don't think MOTU has a separate, non-system location for internal dumps, but they might (Steinberg does for Nuendo/Cubase). I have a DP crash in the above folder so at least system-related DP crashes should end up there.

This is Windows 8.1, but should be the same on 10 as well.
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Re: Crash logs in Windows?

Postby PoliticalBonobo » Mon Jul 25, 2016 4:06 pm

Hmm, I don't have that folder. I just got a response from MOTU, and apparently crashreporter sends to them automatically (?).
DP9.12 64bit, Windows 10 Pro 64bit, UA Apollo FireWire interface, Desktop: Intel i7 5820K at 4.0ghz, MSI X99A Gaming 7 mobo, 32gb RAM (DDR4 at 2133 mhz), MSI GTX 960 2GD5T 2GB, 512GB Samsung 950 Pro m.2 SSD (project/system drive)
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Re: Crash logs in Windows?

Postby kdm » Mon Jul 25, 2016 7:50 pm

It is likely created when Windows creates a crashdump related to an application, but might not if the crashdump is issued by the application itself. I know Avid's Eucon crash reporter can send automatically, but it gives the option with a popup. MOTU's may be internal and automatic.
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Re: Crash logs in Windows?

Postby kelldammit » Thu Jul 28, 2016 6:46 am

Take a look in (user)/ProgramData/MOTU/Digital Performer/Crashes
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Re: Crash logs in Windows?

Postby PoliticalBonobo » Fri Jul 29, 2016 9:04 am

kelldammit wrote:Take a look in (user)/ProgramData/MOTU/Digital Performer/Crashes


There they are! Thanks!
DP9.12 64bit, Windows 10 Pro 64bit, UA Apollo FireWire interface, Desktop: Intel i7 5820K at 4.0ghz, MSI X99A Gaming 7 mobo, 32gb RAM (DDR4 at 2133 mhz), MSI GTX 960 2GD5T 2GB, 512GB Samsung 950 Pro m.2 SSD (project/system drive)
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