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DP9 crashes on exit, ASIO stuck

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This forum is for seeking solutions to technical problems involving Digital Performer and/or plug-ins on Windows, as well as feature requests, criticisms, comparison to other DAWs.

DP9 crashes on exit, ASIO stuck

Postby MatFluor » Mon Nov 27, 2017 12:08 pm

Hey there,

new on DP, migrated from Sonar.

So far I like DP's workflow and I'm finding my way quite nicely, but one thing is pretty hard to digest:

Equipment: Custom Win 10 Pro computer, Steinberg UR22mkII Interface connected via onboard USB
Situation: I finished working and exit DP, either through clicking "X" or vie the File Menu -> Exit
Effect: DP closes and gets to the "New Project" window, all grey, unresponsive. On clicking it Windows reports that it hangs and if it should force-close it, on choosing force-close, the window is gone. When reopening DP, it either doesn't reopen or says the ASIO driver is still in use. No crashlogs are generated
What I tried: Exiting the process via Task Manager (if DP doesn't start, DP.exe still is in the tasks), I cannot end the process. If there is no process, DP reports an ASIO error (no output), meaning it is still in use. Cannot find what uses it. Tried reinstalling DP, removing the MOTU Folder (with auth etc. in it) - issue persists.
What works:After rebooting the computer I can use it normally.

Has anybody experienced something like this?
MatFluor
 
Posts: 10
Joined: Wed Nov 22, 2017 11:13 pm
Primary DAW OS: Windows

Re: DP9 crashes on exit, ASIO stuck

Postby mesayre » Mon Nov 27, 2017 7:47 pm

Have you updated the drivers for your interface?

Just as an experiment, perhaps try running selecting Windows Audio in DP to see if you still get a hang.
DP 9.13 - Win 10 - Intel i7 8-core w/ 16GB Ram
mesayre
 
Posts: 104
Joined: Sun Aug 18, 2013 7:04 am
Location: New York, NY
Primary DAW OS: Windows

Re: DP9 crashes on exit, ASIO stuck

Postby MatFluor » Mon Nov 27, 2017 9:11 pm

mesayre wrote:Have you updated the drivers for your interface?

Just as an experiment, perhaps try running selecting Windows Audio in DP to see if you still get a hang.


Yes, drivers are up-to-date and most current firmware. Same hang happens when I use Windows Audio. Only time where it doesn't happen is when MOTU-Midi is selected.
MatFluor
 
Posts: 10
Joined: Wed Nov 22, 2017 11:13 pm
Primary DAW OS: Windows

Re: DP9 crashes on exit, ASIO stuck

Postby MatFluor » Tue Nov 28, 2017 10:17 pm

Interestingly enough - after I let it sit for an hour after closing, it managed to self close and release the drivers.

I haven't restarted yet, but so far the issue is gone - if the behavior stays after rebooting, I'll mark this topic as solved.
MatFluor
 
Posts: 10
Joined: Wed Nov 22, 2017 11:13 pm
Primary DAW OS: Windows

Re: DP9 crashes on exit, ASIO stuck

Postby MatFluor » Fri Dec 01, 2017 1:10 pm

Still no resolution - after a reboot the same problem appeared again.

I also tried Windows Audio with the same result. On day it worked flawlessly, the next day it acted up again. I even yesterday wiped my system and reinstalled from the ground up - issue still there on a fresh install of everything.

I opened a ticket and am in conversation with a MOTU tech - as far as I see I'm the only one encountering this issue?
MatFluor
 
Posts: 10
Joined: Wed Nov 22, 2017 11:13 pm
Primary DAW OS: Windows

Re: DP9 crashes on exit, ASIO stuck

Postby mesayre » Sun Dec 03, 2017 6:14 pm

Hmm, yep that sounds like something to talk to them about. MOTU actually picks up the phone, if you want to call them. Might lead to a quicker resolution.

I seem to vaguely remember that there could be some power settings that can cause issues - like if your USB controller goes into low-power mode that might be a problem. You could disabling that.
DP 9.13 - Win 10 - Intel i7 8-core w/ 16GB Ram
mesayre
 
Posts: 104
Joined: Sun Aug 18, 2013 7:04 am
Location: New York, NY
Primary DAW OS: Windows

Re: DP9 crashes on exit, ASIO stuck

Postby MatFluor » Tue Dec 05, 2017 7:18 am

mesayre wrote:Hmm, yep that sounds like something to talk to them about. MOTU actually picks up the phone, if you want to call them. Might lead to a quicker resolution.

I seem to vaguely remember that there could be some power settings that can cause issues - like if your USB controller goes into low-power mode that might be a problem. You could disabling that.


Thanks - Yeah, but a call could be pretty expensive ;-) (Considering I'm calling them from Switzerland) but if their support don't get back to me again today or tomorrow I'll call them.

Hmm - interesting about the USB thing - gotta look into that.
MatFluor
 
Posts: 10
Joined: Wed Nov 22, 2017 11:13 pm
Primary DAW OS: Windows


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