I can begin before my Raven even arrives: I think that Steven Slate Digital is on its way to becoming a legend in the industry, and not just for the remarkably high quality of their plug-ins (which appear to be spreading from studio to studio like wildfire). I am equally impressed with their level of customer service.
Their sales staff was very helpful in answering questions when I was deciding to buy, and this morning I got a message through the Gravity Music Facebook page that read:
An offer of help the day the unit is supposed to arrive, with a personal contact? Whoah. NOBODY ever did that."Hey Jim, Xxxxxx here from Slate MT. I saw you are getting one of the first RAVEN MTi2's.
Don't hesitate to reach out to me with any questions (xxxxxx@stevenslate.com). During work hours my email will get the quickest response for questions and support so don't hesitate to use it.
Very excited to hear what you think about it. "
I also want to lavish praise on Westlake Pro, who actually called me to update the status of the order every time there was a change. I may have a new favorite audio store... even if they do have to charge me CA sales tax.