Hi all,
First post here.
Sometime ago I bought a second hand 828 mk2 to replace the RME fire face on my now defunct G5.
I use it connected to a Macbook pro.
When I bought it, the LCD backlight was dead which I knew, but I could operate it with the software so all was fine.
Normally when i switch it on, there's a few seconds lapse then there's a little crackle on the speakers (I have it connected through ADAT to my mixer) and then the 44.1Khz clock LED shows and all good to go. I can also see it in MOTU Audio Setup.
However, recently it started to not show up on the mac when powering up. Had to switch it on and off a few times and sometimes even despite that I won't show up on the mac.
I can still hear the crackle on the speakers when i switch it on (so clearly there is power), however no 44.1Khz clock light and not recognised by mac.
Although the LCD backlight is dead, I can still see that it says MOTU 828USB v1.01 so clearly it starts but seems to freeze on startup...
I have tried with a different power cable and connected to different socket, different USB cable, disconnect and wait a bit... with no success . Any suggestions of troubleshooting steps?
Thanks in advance.
Lars
828 Mk2 USB power up issues
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Discussion related to installation, configuration and use of MOTU hardware such as MIDI interfaces, audio interfaces, etc. for Mac OSX
Discussion related to installation, configuration and use of MOTU hardware such as MIDI interfaces, audio interfaces, etc. for Mac OSX
- terrybritton
- Posts: 1117
- Joined: Thu Jun 04, 2015 8:45 am
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Re: 828 Mk2 USB power up issues
No suggestions for troubleshooting, but if you want it fixed, you might call MOTU tech support and ask them if the $99 "replacement deal" is still in place, even for a unit that old. You will need to send them a photo of receipt of some kind. Not sure it covers second-hand purchases. But worth asking!
Terry
Terry
Computer: Sweetwater CS400v7 Intel Core i7-10700K CPU @ 3.80GHz | 64Gigs RAM | Windows 11 Pro x64 |
MOTU 828 mk3 hybrid
DAWs & Live: MOTU Digital Performer 11.31 | Cantabile Performer 4
Keyboard Synths: Kawai K5000s, Korg Wavestation
Controllers: NI Komplete Kontrol S-88 Mk3 & S-49 Mk2; Maschine Mk3 & JAM;
Akai MPK249 & 225, Alesis QX49, Behringer BCF2000 & FCB1010
Rack Modules: Ensoniq ESQm, Yamaha TX81Z, Wavestation SR
Tutorials: https://youtube.com/@CreatorsMediaTools
MOTU 828 mk3 hybrid
DAWs & Live: MOTU Digital Performer 11.31 | Cantabile Performer 4
Keyboard Synths: Kawai K5000s, Korg Wavestation
Controllers: NI Komplete Kontrol S-88 Mk3 & S-49 Mk2; Maschine Mk3 & JAM;
Akai MPK249 & 225, Alesis QX49, Behringer BCF2000 & FCB1010
Rack Modules: Ensoniq ESQm, Yamaha TX81Z, Wavestation SR
Tutorials: https://youtube.com/@CreatorsMediaTools