828x gone

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Discussion related to installation, configuration and use of MOTU hardware such as MIDI interfaces, audio interfaces, etc. for Mac OSX
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atomheart411
Posts: 15
Joined: Wed May 08, 2013 10:19 am
Primary DAW OS: Windows

828x gone

Post by atomheart411 »

Just did the latest driver update and now the interface has disappeared. My 2014 MacBook Pro Retina running the latest El Capitan doesn't see it at all any more. It had been running perfectly. Rebooted everything several times. What should I do?
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mikehalloran
Posts: 15132
Joined: Sun Jan 25, 2009 5:08 pm
Primary DAW OS: MacOS
Location: Sillie Con Valley

Re: 828x gone

Post by mikehalloran »

What OS? What have you done to troubleshoot?
DP 11.31; 828mkII FW, micro lite, M4, MTP/AV USB Firmware 2.0.1
2023 Mac Studio M2 8TB, 192GB RAM, OS Sonoma 14.4, USB4 8TB external, M-Audio AIR 192|14, Mackie ProFxv3 6/10/12; 2012 MBPs Catalina, Mojave
IK-NI-Izotope-PSP-Garritan-Antares, LogicPro X, Finale 27.4, Dorico 5.2, Notion 6, Overture 5, TwistedWave, DSP-Q 5, SmartScore64 Pro, Toast 20 Pro
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Tonio
Posts: 1427
Joined: Sun Oct 17, 2004 10:01 pm
Primary DAW OS: MacOS
Location: San Diego

Re: 828x gone

Post by Tonio »

did you try to reset to default? Iassuming your using thunderbolt, did you try another external device w/ TB connection ,if no go reset the NVRAM

828x / 828mk3 Hybrid / 828mk3 FW: Press the Param/Setup knob until the LCD screen reads "828X SETUP" (or equivalent). The LCD screen will quickly flash to "LCD CONTRAST". Turn the Param/Setup knob all the way to the right. The LCD screen will read: "Factory Defaults Press [Value]". Push the Value knob. The LCD screen will display "Are you sure? Push [VALUE]". Push the Value knob again to confirm. The LCD screen will read: "Initializing...". The clock LED will flash when reset is complete.
Mac Studio MAX 2TB/ 64GB RAM / DP11.2 / 828ES//
MP 5.1 3.33- 3 duo / OS10.14.6 / RX580 /DP10.13/828ES
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